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Port Forwarding Issues

Hello. I recently swapped my Nighthawk for Eero months ago, and I cannot seem to get port forwarding to work correctly. I am trying to open port 50001 + 50002. I set IP Reservation on the device that I'm attempting to use, and configured the port forwarding on this device per the (tiny) instructions that Eero has provided in countless other "Port Forwarding" threads that I've found here. Setup seems straight forward, yet it simply does not seem to work. These ports are not available via services like https://canyouseeme.org/, which is what I use primarily to smoke-test these implementations. I've swapped back to my Nighthawk to confirm that port forwarding still works with that device, which it does. Please Eero, help me! There has to be some advanced troubleshooting or configuration that can be done. This "Port Forwarding" guide cannot possibly be the only resource on the topic. I feel as if something else is being overlooked or is missing from this documentation.

46 replies

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    • mvsjes2
    • 9 mths ago
    • Reported - view

    I am having the same problem. We had our previous ISP modem port forwarding with no problems. We moved to another ISP that uses Eero, and no one can figure out why port forwarding is not working.

      • mvsjes2
      • 5 mths ago
      • Reported - view

      ragsram Nope. They ran out of ideas so decided to blame my NAS. Wanted me to factory reset the NAS and rebuild it. Not impressed.

      • ragsram
      • 5 mths ago
      • Reported - view

      mvsjes2 Thanks very much.  Appreciate the response!

    • Ropodiak
    • 6 mths ago
    • Reported - view

    I maintain a static IP assigned to the eero, with needed ports forwarded to a reserved address of a Linux Server on a wireline connection.

    The server behaves normally until there is any service interruption from Comcast (MTBF two weeks). The frequent Comcast failures generally last ten or twenty minutes. After every Comcast failure, upon restoration DHCP internet restores in succession on the eero devices. The eero devices can also be reached from off premises via an Android App.

    There is always a failure to restore port forwarding on the eero device after Comcast service restoration. Manually rebooting the eeros from the App (even if offsite) restores port forwarding and all server operations.

    Equipment:
    eero Pro 6 Model K010001
    Cisco Device Type BWG Model DPC3941B
    Comcast Business Class Service, Static IP
     

    • ragsram
    • 5 mths ago
    • Reported - view

    I have the same issue. Have set-up IPv4 reservations and port forwarding per Eero instructions.  It used to work fine with the previous ISP.

    Reply  Like

      • ragsram
      • 5 mths ago
      • Reported - view

      I resolved my issue. Here was my issue and its resolution.  Thanks

      I was trying to set-up port forwarding to a Windows 10 Desktop.  The issue for me was the Windows Defender Firewall.  I allowed the app (Windows Remote Desktop) on Windows Defender Firewall.  I had changed the Windows Remote Desktop default port number and the port forwarding did not work.  Once I changed the Windows Remote Desktop port back to its default port number and then set-up the external and internal ports in Port Forwarding in Eero, the port forwarding worked fine. 

    • rolfw
    • 4 mths ago
    • Reported - view

    I have for several years managed to see my CCTV DVR outside the network, using a DYNDNS address, but have tried everything to make this work. I can see the DVR on the internal network, but not outside and there don't appear to be any firewall settings I can change. Is there an update on this issue? Being able to see my CCTV offsite is something I need and I don't really want to have to resort to using another router.

      • Michael_eero_support
      • 4 mths ago
      • Reported - view

      rolfw I would recommend you send us an email so we can make sure your port forwards are setup correctly. Make sure to reboot the eero after setting up the port forwards to make sure they are enabled. Send us this email to support@eero.com and use the subject line "Community Followup - DVR Port Forwards"

    • rolfw
    • 4 mths ago
    • Reported - view

       

      • Michael_eero_support
      • 4 mths ago
      • Reported - view

      rolfw Those all look correct, if those are all the ports that particular device needs, that data you would need to get from the manufacturer (different devices require different ports).  I would reboot the eero just to be sure.

    • rolfw
    • 4 mths ago
    • Reported - view

    Sorry for the delay, have had other fish to fry.  Still not working, so may have to use my old Netgear and use the Eero in modem mode, shame, as the wifi coverage on the eero is very good, but I need to be able to see my CCTV outside of the network.

      • Michael_eero_support
      • 4 mths ago
      • Reported - view

      rolfw Make sure to send us that email so we can check on possible issues on our side. Send us this email to support@eero.com and use the subject line "Community Followup - DVR Port Forwards"

    • rolfw
    • 4 mths ago
    • Reported - view

    Email sent, but only really shows info I've already posted above.

    • Finch7
    • 3 mths ago
    • Reported - view

    I had the same issue. Resolved when I noticed my WAN IP was NOT the IP showing up when googling "my ip". If you use your WAN IP then you should see forwarding working. Least that's what's happened for me. 

    • Finch7
    • 3 mths ago
    • Reported - view

    And... No it's not actually working. Back to the drawing board 

    • pichen
    • 2 mths ago
    • Reported - view

    anyone figure this out... port forwarding not working for me either.

    • pichen
    • 2 mths ago
    • Reported - view

    FYI...    I spoke with Eero's tech support. they checked my device and stated my network provider uses Carrier-grade NAT - Wikipedia   which prevents forwarding of ports.  

    I contacted my network provider and they confirmed they block port forwarding with their Carrier-grade NAT, and that I needed to purchase a Static IP...  

      • rolfw
      • 2 mths ago
      • Reported - view

      pichen Yes, same with me, but may have to change provider, as they say they are at present experimenting with static ips on my network, however, my nextdoor neighbour has a static IP, as he is with the same provider, but was connected earlier and is on a different network. I'm giving them another month to provide a static ip and if not, then I'm moving.

      • rolfw
      • 2 mths ago
      • Reported - view

      pichen I'm with gigaclear by the way, so anyone thinking of using them and requires port forwrding to work, check first whether they are using CGN

    • ray_toth
    • 1 mth ago
    • Reported - view

    James I have same thingni can open some ports fir in udp its radio whats going on been on email support and called meny time no one seams to know how to yet ports open I show from ring video door benn all but the 2 udp one will open I jeed then there device name is ring with weird ending

    • paulpa
    • 1 mth ago
    • Reported - view

    any updates, I am with Giganet and I can't port forward on eero 6e for love nor money

      • Finch7
      • 1 mth ago
      • Reported - view

       Check with your provider to see if they use Carrier Grade NAT. If they do then you need to request a static IP address (this may incur a charge). In summary Carrier grade NAT is basically using port forwarding to save on IPv4 addresses meaning customers can't use port forwarding.

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