eero 6 stuck at registering itself, need a quick workaround
I just bought a 3-pack of brand new eero 6 which I thought would be easy to set up and paired with the local ISP modem here in Indonesia, Asia-Pacific region (more famously known for its paradise island of Bali).
But after two weeks of trying all the possible tricks I know, I'm so sad that the eero 6 is nowhere near usable and stuck at saying it encountered an issue without explaining it in details.
So here I am, hopefully someone can help me find a quick workaround to use the eero 6 cause I really wish to enjoy it not being frustrated in the process... I'll list the information below as concise as I could 👇
First information is about the ISP:
- it is Biznet.
- the modem is Huawei EchoLife EG8245H5
- it's a fiber-optic (GPON) combo modem/router
- Biznet uses only PPPoE connection, no other connection is allowed, I've asked
- the Biznet combo modem/router is already up and running, every devices connected to it can access the internet with IP Addresses being given by its DHCP feature.
Second information is how I set up the gateway eero 6:
- I turned off the ISP combo modem/router's Wifi by accessing its settings with my MacBook connected using LAN cable.
- I plugged in the gateway eero 6 LAN cable into its Ethernet port and plugged in the other end into the ISP combo modem/router's Ethernet port (yes, all of the Ethernet ports are active and can access the internet, I've checked it using my MacBook connecting to each Ethernet ports to test them out).
- I plugged in the gateway eero 6 power and waited until it was fully up indicated by the blinking blue LED.
- I opened the eero app on my iPhone, log in using my Amazon account, and successfully paired with the gateway eero 6 indicated by the solid blue LED.
- My iPhone has LTE cellular connection, and during the setup it had great internet connection, I double checked it before starting with the eero setup.
- The eero app then asked me to name the physical location of the gateway eero 6, I chose Office.
- Then the eero app asked to create a Wifi name and password, I happily obliged.
- Afterwards the eero app shows it was trying to connect to the internet.
- A second or two later the eero app shows it was trying to register the gateway eero 6.
- This is where everything went ugly, the eero app says it found an issue and ask me to try again, but no matter how many times I tried it always stuck at that particular process (registering the gateway eero 6).
- After retrying many time, I tried changing the ISP combo modem/router into the Bridge WAN mode, so I did try it only to found out that all of the devices connected through its Ethernet ports disconnected from the internet, including the gateway eero 6 (unfortunately I didn't take a screenshot of the eero app saying that the gateway eero 6 doesn't have internet access). So I had no choice but to turn it back into Route WAN to restore the internet connection online again.
- Unlike many other users who have testified in this community where they turned the ISP modem into Bridge mode and then successfully installed the eero, this Biznet combo modem/router doesn't work like that at all.
- The same thing goes for the Wifi connection in the Biznet combo modem/router, other users testified in the community that simply by turning off the ISP modem's Wifi made the eero installation successfully work. That does not apply to the Biznet combo modem/router...
- I've tried many times restarting both the Biznet combo modem/router and the gateway eero 6 before trying out with the setup again, but it still stuck at the same process.
The third information is about setting up double-NAT as another effort to make it work:
- I use TP-Link C54 router, it has WAN Ethernet port and 4 Ethernet ports, I set it up as a router with different IP Address poll than in the Biznet combo modem/router, its DHCP is turned on too.
- I plugged out the gateway eero 6 LAN cable from the Biznet combo modem/router's Ethernet port, and then plugged it into the TP-Link C54 Ethernet port (yes, all of the four ports already configured to have access to the internet, I've set it up and tested it out before hand, don't fret).
- Then I used another LAN cable to plugged in one end into the Biznet combo modem/router's Ethernet port, and the other end into TP-Link C54's WAN port.
- Before starting with the eero app setup again, I restarted all of them once again, waited until all are fully boot up and ready, and waited until the gateway eero 6 blue LED was blinking.
- I started the eero app setup once more, only to reached to the same conclusion: eero app said it found an issue so it failed to finish the setup.
I've run out of ideas, I hope someone know another method to make it work. I really want to like the eero 6, I really do, but this set back is a huge bummer. I thought eero can work its magic even for me who live in Indonesia...