0

Two eero 6+ devices dropped network connections - Why don't they restart by themselves?

My eero network consists of two eero Pro 6E devices (one being the gateway), two eero 6+ devices, and one eero extender.

The other day, I was on the eero app looking at the devices connected to one of the 6+ devices when suddently all the devices disappeared from that particular 6+. When back to the main page of the app and noticed that both 6+ units had gone off-line. 

So I waited for quite awhile thinking that the 6+ would restart themselves, but no, nothing. Eventually I had to do a manual restart by disconnecting the power to each eero 6+. They came back up OK, and reconnected to the mesh and everything is fine.

My question is this: why the heck don't these units recognize there is a problem after a certain period and restart themselves? Self-healing so to speak. Actually cannot believe these units do not automatically reboot when there is an issue. Is this something eero might be working on?

2replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
Like Follow
  • Status Answered
  • 3 mths agoLast active
  • 2Replies
  • 18Views
  • 2 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!


Quick links

Community Guidelines

Help Center

Contact eero support

@eerosupport

eero.com