1

Ability to diagnose Node issue

I have 3 eero Pro's, all model B010011 and running v6.11.1-46.

 

The TLDR:

For 10 days I had my phone and streaming devices buffering, overall crappy internet.  I went back and forth with XFinity....bought a new modem.....more back and forth with XFinity, finally had a tech scheduled to come this AM.  Last night, I thought, let me try one last thing.  I connected a spare router I had, disconnected eeros and all issues went away.  Plugged eero back in, ran a speed test near a node downstairs, 300+ on wifi...went to 2nd floor, 3mb....tried 3rd floor 300+.

 

My suggestion is, a diag tool that can be run by the user or is run automatically that would test the integrity of the node.  I could have solved this 10 days ago if I knew it was the node.  Once I took the 2nd floor node out, everything is back to normal.

Reply Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
Vote1 Follow
  • 1 Votes
  • 8 mths agoLast active
  • 19Views
  • 1 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!


Quick links

Community Guidelines

Help Center

Contact eero support

@eerosupport

eero.com