4Stuck on "Looking for Eero devices..." Bluetooth
Looking for some help from the community regarding Eero setup. After replacing my Spectrum modem, my Eero network would not come back online. So, I deleted the network from my Eero app entirely and hard-reset the gateway Eero and unplugged my second Eero. Despite many, many attempts, I cannot get the app to move on past the "Looking for Eero devices..." screen. The Eero light does turn solid blue, indicating a pair but the app never progresses.
Things I've tried:
- I've tried hard-resets, no avail
- I've connected the ethernet from my modem straight into a computer to confirm internet is live and working
- I've tried setting up both Eero's as the gateway, neither moves past the same spot referenced above
- I've tried three different devices with the app, two iPhones and one iPad
- I've tried turning off bluetooth and wifi and waiting
- I've tried deleting and reinstall the Eero app
- I sat on the phone with Eero this weekend for over an hour and they tried to "push" a new network configuration to my Eero, that did not work
I am running out of ideas here. I tried to call Eero today but sat on hold for an hour and had to move on to other things in my schedule. I bought a cheapo Netgear router from best buy to get me through until my Eero's are fixed. But I have to say that for a premium product, my experience has been totally abysmal. I installed Eero's at my parents house before they were purchased by Amazon without issue. So, I thought I'd do the same at my house and bought the 2-pack maybe 3 or 4 months ago now and I am starting to regret my decision.
Any tips would be greatly appreciated. I just want to get the Eero's back working.
-
I'm facing the same problem. Removed my devices from another Eero network, performed a hard reset on all devices. Now I'm stuck on the Looking for devices screen even if my Eero Pro light turns solid blue.
-
Same problem here
-
I’ve pretty much followed the exact same steps and tried setting up on 2 separate devices. Still no luck! :-(
please let us know if you have any luck in fixing the issue! Thanks!
-
Exact same issue - any known fix?
-
Exact same issue. In the UK, using iOS 14.2 no other devices with a cellular service. Hope this isn't an app issue - as there's no web interface to be able to setup.
-
PhilStollery Omar last try this weekend then will be asking amazon for a refund
-
Peter Bowe see my response below
-
PhilStollery I worked it out. In the UK we have Virgin Fibre. I had their router set to modem mode. Eero expects an IP address I guess, so after rebooting my router into normal mode it worked. I'm worried about double NATing - but will play this it today. Basically the Eero needs an internet connection to setup. It was not an iOS 14 issue for me.
-
-
Hi folks, I found a workaround solution by downloading the eero app on an android phone and then setting up the network. After that I am able to see the network on the iOS app. Definitely seems like an app issue on iOS, most likely after the iOS 14 update. My best guess is that it’s most likely something to do with Bluetooth security protocol in iOS 14. I have requested the technical support team to escalate this issue to senior engineers to further investigate. Let me know if the workaround works for you guys! Good luck!
-
ratul05 Many thanks for this but, unfortunately, in a house with 6 iPhones and no Android based devices this is a glitch I can’t wait to resolve. So it will be shipped back to Amazon with a big “thumbs down”
-
ratul05
correct it works, thanks. But it is not relevant to ios14. I tried 13 and same result. Such a shame for eero.
-
-
Has this been resolved yet? I moved house, factory reset my devices and Im now experiencing the same issue. iOS with no access to a ‘droid device.
-
Hi there, dquirke . We're sorry to hear that this issue is still happening on your iOS devices. I'd like to be able to have the team look further into this and help get your eeros set up. Can you please email us at support@eero.com with the subject "Community followup"? A specialist will assist you as soon as they can.
Kindly,
Kora | eero Community Team
-
Kora (eero Support) thanks Kora. All done.
-
Kora (eero Support) Kora, I am also having this issue with no androids or old iphones in the house. Was there a solution that you could help me with? It seems like 3 months is a long time to not have the app fixed.
-
angelap85 Good evening, I'll be happy to take a closer look at this issue. May you please send an email to support@eero.com with the subject "Community Follow- up".
-
-
Has there been any resolution here? I made the mistake of ordering the Eero 3 pack. I only have iPhones. If no resolution I guess I have to pack up and send back.
-
womprat67 yeah so I tweeted them, they responded immediately and I had someone on the phone within 10mins. They needed to update the primary eero remotely. After that the setup competed nicely. Don’t give up, once they’re up the mesh is solid 👌🏻
-
dquirke Thanks for the info. I actually got it to work. I had an old iPad that still had iOS 11 on it. Booted it up downloaded the app and then it was able to attach and set it up. Something wrong with their app on iOS 13 and Up for sure. Can't believe more people not having the same problem.
-
womprat67 glad you got it sorted 👌🏻 Its an odd one
-
-
Thought I would add to this chain as well-same issue on my end with a brand new eero pro 6. Luckily I found an old iPhone 6 that hadn’t been updated and I could complete everything.
-
Same problem here. No android phones in the house. Complete insanity/BS that this is happening. I’ve been working on this for an hour and have been on hold for ages. Screw this
-
I just had this problem as well. I only have iOS devices, so I decided to see if that was the problem. SO, after hours of attempts, I decided to download an Android Emulator (BlueStack was my third attempt but by far the best choice I found).
Once I downloaded the Emulator, I was able to get the Eero app there and go through the process.... and it worked! So for me, the issue was definitely the iOS apps. Good luck....
-
Same problem. Suck as “looking for eero devices” when the color is solid blue on the device meaning it found it. The app does not progress further. I emailed the support team couple of days ago, they didn’t respond. This is so frustrating to the point that I want to give up on this and return the items. Please help
-
weaves @
Kora (eero Support) please look into this. Dealt with a distraught family member running into this exact situation tonight after being advised by support to hard reset their unit. They have an iphone SE that's updated and same with the app.
Not being able to actually setup the unit without a spare router on hand is a HUGE problem.
-
Having this issue, iPhones, reset, errors will not move past looking for gateways, solid blue light, I am getting ready to take erro back and just get whatever, I actually like the mesh service but 1 whole year of people having this issue and no fix 👎🏻 Eero
-
Hello rtkramer ,
Thank you for reaching out to us regarding this behavior you are experiencing. I understand that this is quite frustrating and would like to help you get your network back up and running if you still need assistance. I will send you a direct message on how we can proceed as I will need to get access to and verify your account for security purposes to look into what is happening with your eeros.
-
-
Just received a 2-pack of pro 6E.
First one set up as expected, no problems.
Second one is doing what is described here. iOS v15.5 -
As of right now - DOA out of the box
I have to keep it up to date for work so caught between a rock and a hard place.
Charging an old iPhone to see if I can get it to work there. -
I recently ordered a pair of eero 6+ and am running into the issue described here. The first device paired as expected but the second one can't be found. I've sent an email to the customer support team. I'm not sure if I should just ask for an exchange through the amazon website.
-
I had this issue a while back - it started around 4 months after I set up my Eero pro system with 3 units. Had multiple messages with support and went through multiple rounds of powering down the system / re-siting the units etc. to no avail. Support wanted to set up a video call to review my setup but as I was due to be moving house I suggesting waiting.
Once I moved, I tried the unit again in case it miraculously worked, but it didn't. I did however have a brainwave and tried something not previously suggested - I connected the faulty unit direct to my router and added it as a new network - lo and behold it found the unit, connected and downloaded the latest updates. Once this was complete, I removed the new network and tried to add it to my existing network and Success!
So whilst I do not know the root cause, I suspect it is related to a faulty software update, resolved by setting up a new network to download a new update
-
Wish I had seen this before buying the eero 6. Having the same issue including on hold for an hour with no response. Have an android but that doesn't seem to matter.
Any clues!?
-
I know this is a really old thread, but I was having this issue as well, but I managed to resolve it.
1. I unplugged my initial eero device from the modem. Only connecting it to power.
2. Used the app to try to set up a new network, where it normally got stuck on the "Looking for eero devices..." Now, after waiting for it to search for new devices, it eventually times itself out and asks for a serial number to set it up. It would NOT ask for this serial number if it was plugged into the modem or into another router.
3. After plugging in the serial number, it came back with, "Found an eero device." It then let me begin configuration.
4. Once I set up my local WiFi information, I plugged it into the modem and restarted both. The device then worked properly and I was able to add other eero devices normally.
-
oatley After 2 frustrating hours, this is LITERALLY the only solution that worked. Felt it was important to take the time to create a log in (now subjecting myself to Eero spam) so I can respond to this thread, hopefully letting others know of a potential solution. I consider myself reasonably tech savvy, but this has been absurdly difficult.
-
-
Hi, so I recently moved broadband to different provider and they sent me this eero6 hub. I tried to connect with it for the past 3 days, used 3 different phones (all android) and it seems I'm not getting anywhere. I tried method @oatley mentioned but even when I get to the stage when it let's me type the hubs serial number it comes up with message saying unable to connect and two options "try again " or "contact support " which I tried but again I haven't got hours to wait in queue. Any ideas?
-
Hi Kasper
Try unplugging both the eero and the modem from power for at least 3 minutes, plug the modem back in first, wait for it to boot and then the eero. If that doesn't get the eero to function try swapping from modem->eero to modem->testing devices. Something like a laptop, desktop, Playstation/Xbox, Smart TV, anything that has an ethernet port so you can hardwire it to the modem and can access the internet, make sure the modem is actually putting out internet via that cable. If it doesn't, call the ISP.
If it does your best option is to call into support so we can check into that eero.
-
