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Stuck on "Looking for Eero devices..." Bluetooth

Looking for some help from the community regarding Eero setup. After replacing my Spectrum modem, my Eero network would not come back online. So, I deleted the network from my Eero app entirely and hard-reset the gateway Eero and unplugged my second Eero. Despite many, many attempts, I cannot get the app to move on past the "Looking for Eero devices..." screen. The Eero light does turn solid blue, indicating a pair but the app never progresses.

 

Things I've tried:

  • I've tried hard-resets, no avail
  • I've connected the ethernet from my modem straight into a computer to confirm internet is live and working
  • I've tried setting up both Eero's as the gateway, neither moves past the same spot referenced above
  • I've tried three different devices with the app, two iPhones and one iPad
  • I've tried turning off bluetooth and wifi and waiting 
  • I've tried deleting and reinstall the Eero app
  • I sat on the phone with Eero this weekend for over an hour and they tried to "push" a new network configuration to my Eero, that did not work

I am running out of ideas here. I tried to call Eero today but sat on hold for an hour and had to move on to other things in my schedule. I bought a cheapo Netgear router from best buy to get me through until my Eero's are fixed. But I have to say that for a premium product, my experience has been totally abysmal. I installed Eero's at my parents house before they were purchased by Amazon without issue. So, I thought I'd do the same at my house and bought the 2-pack maybe 3 or 4 months ago now and I am starting to regret my decision.

 

Any tips would be greatly appreciated. I just want to get the Eero's back working.

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  • I'm facing the same problem. Removed my devices from another Eero network, performed a hard reset on all devices. Now I'm stuck on the Looking for devices screen even if my Eero Pro light turns solid blue.

    Like
  • Same problem here 

    Like
  • I’ve pretty much followed the exact same steps and tried setting up on 2 separate devices. Still no luck! :-(

    please let us know if you have any luck in fixing the issue! Thanks! 

    Like
  • Exact same issue - any known fix?

    Like
  • Exact same issue. In the UK, using iOS 14.2 no other devices with a cellular service. Hope this isn't an app issue - as there's no web interface to be able to setup.

    Like
    • PhilStollery Omar last try this weekend then will be asking amazon for a refund

      Like
      • ratul05
      • ratul05
      • 2 wk ago
      • Reported - view

      Peter Bowe see my response below

      Like
    • PhilStollery I worked it out. In the UK we have Virgin Fibre. I had their router set to modem mode. Eero expects an IP address I guess, so after rebooting my router into normal mode it worked. I'm worried about double NATing - but will play this it today. Basically the Eero needs an internet connection to setup. It was not an iOS 14 issue for me.

      Like
  • Hi folks, I found a workaround solution by downloading the eero app on an android phone and then setting up the network. After that I am able to see the network on the iOS app.  Definitely seems like an app issue on iOS, most likely after the iOS 14 update. My best guess is that it’s most likely something to do with Bluetooth security protocol in iOS 14. I have requested the technical support team to escalate this issue to senior engineers to further investigate. Let me know if the workaround works for you guys! Good luck!

    Like
    • ratul05 Many thanks for this but, unfortunately, in a house with 6 iPhones and no Android based devices this is a glitch I can’t wait to resolve. So it will be shipped back to Amazon with a big “thumbs down”

      Like
      • Nilitokl
      • Nilitokl
      • 2 wk ago
      • Reported - view

      ratul05 

      correct it works, thanks. But it is not relevant to ios14. I tried 13 and same result. Such a shame for eero. 

      Like
  • Has this been resolved yet?   I moved house, factory reset my devices and Im now experiencing the same issue. iOS with no access to a ‘droid device.  

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    • Hi there, dquirke . We're sorry to hear that this issue is still happening on your iOS devices. I'd like to be able to have the team look further into this and help get your eeros set up. Can you please email us at support@eero.com with the subject "Community followup"? A specialist will assist you as soon as they can.

      Kindly, 

      Kora | eero Community Team

      Like
      • dquirke
      • dquirke
      • 8 days ago
      • Reported - view

      Kora (eero Support) thanks Kora.  All done.  

      Like
  • Has there been any resolution here?  I made the mistake of ordering the Eero 3 pack. I only have iPhones.  If no resolution I guess I have to pack up and send back. 

    Like
      • dquirke
      • dquirke
      • 6 days ago
      • Reported - view

      womprat67 yeah so I tweeted them, they responded immediately and I had someone on the phone within 10mins.  They needed to update the primary eero remotely.  After that the setup competed nicely.  Don’t give up, once they’re up the mesh is solid 👌🏻

      Like
      • womprat67
      • womprat67
      • 6 days ago
      • 1
      • Reported - view

      dquirke Thanks for the info.  I actually got it to work.  I had an old iPad that still had iOS 11 on it.  Booted it up downloaded the app and then it was able to attach and set it up.  Something wrong with their app on iOS 13 and Up for sure.  Can't believe more people not having the same problem.

      Like 1
      • dquirke
      • dquirke
      • 6 days ago
      • Reported - view

      womprat67 glad you got it sorted 👌🏻 Its an odd one

      Like
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