Eero incorrectly blocking devices


I've just set up my Eero network this week. I have 3 Eero's

2 Eeros are connected via a powerline ethernet, the 3rd is connected wirelessly but it's ethernet port is used for backhaul into a switch to connect my wired devices into the network

I've got a bunch of devices and profiles, but don't use profiles for anything other than grouping together devices (eg, IoT, phones, computers)

There's about 30 devices in total

I don't currently have any blocking - ether at device or profile level enabled

Everything was working fine for a few days - all devices connecting as expected, both wired and wirelessly

What I'm now experiencing is that some devices will connect to the network, but will not have any internet access - experiencing this both wired and wireless. They're able to ping other machines on the network, and I can see (for instance) network shares from them - but it's as if they've been blocked for internet access

Any ideas what could be wrong? or how I can fix?

Reply Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
Like Follow
  • 5 days agoLast active
  • 8Views
  • 1 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!

Quick links

Community Guidelines

Help Center

Contact eero support