Manual IP config issues for some devices on eero pro 6e

I have set up eero pro 6e mesh system with a manual ip range but having issues with some devices connecting to the internet.

I used the details 

ip address prefix -

subnet mask

start ip    

end ip

My existing modem/router is on with wifi turned off (BT setup) 

when i plug my hive hub via ethernet into one of the eero's it shows as connected but doesn't actually connect to the internet, always says the hub is offline. Also if I connect my iPhone 13 pro to the wifi it shows as connected but no webpages load etc so similar issue but some devices work fine..


could it be my IP address range? As I noticed when changing stuff back on BT hub the server range is set as

As its BT Ive had to leave the BT router all set up but with wifi disabled as there is no option to set to modem only for BT 



2replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Just need to use a different subnet range and you’ll be fine (if you had left the eero in its default of 192.168.4.x you wouldn’t have encountered this issue). This issue is caused by the conflict of the double-NAT situation you’re in with your ISP router and eero router. Having both in the same subnet range means the eero can’t properly route the traffic.

      • andyr1991
      • andyr1991
      • 3 mths ago
      • Reported - view

      Thought so, I can get it working on a diff subnet. Was trying to get around changing ip on all my nvr and cctv

Like Follow
  • 3 mths agoLast active
  • 2Replies
  • 25Views
  • 3 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!

Quick links

Community Guidelines

Help Center

Contact eero support