Separate SSIDs for 2.4 and 5.0 band
I work for an integration company and have installed eeros in at least 15 houses, but it seems I have to pull at least half of them. Savant Pro handheld remotes require a stand alone 2.4 SSID. When the SSID is a 2.4 and 5.0 mixed band, the remotes fall offline regularly. Since most of my clients are Savant users, they cannot be eero users until this feature is added.
Thanks for the time.
Well unfortunately I have to return my Eero to Amazon, this is a huge oversight from the company. I have a smart home with many devices that connect to each other 2.4 and 5ghz.... Very disappointed and a huge waste of my time. I will not recommend this for my clients unless this feature available or managed.
Do us a favor and split or give the option. What ever your reason is is not right. Give the option (Windstream wifi gives you that option) and we can close this thread once and for all!
It would have been easier to extract the money from the company than asked ng them to add this feature. I will have to drop metronet once I move but they will know that in the future they either change Eero routers or I am not signing with them, or Eero can add the option!
Ditto, I've now returned the Eero.
Nice design, fast connection and easy setup. But no option to control bands.
Looking for alternatives...
The alternative I use is to plug my old router to the eero. That way I get the best of both worlds. Of course I had to sniff the spectrum and make sure the bands don’t overlap. But otherwise I can see all the devices that are hooked up to my old route using the Eero UI because it considers them wired connections. Again not ideal but I was going to toss my old router anyway and now it’s serving a purpose.
There is a simple solution to the major problem associated to setting up these 2.4Ghz (only) vs. 5Ghz devices.
Simply grant the owner of the EERO the ability to TURN OFF the 5Ghz band themselves temporarily when setting up 2.4Ghz only devices. Just like we can with our typical routers and APs.
I simply do not understand why we have to call EERO tech support (and wait on hold for 10 - 15 minutes) to turn off the 5Ghz band for 15 minutes so we can connect the 2.4Ghz only devices.
PLEASE Update your FIrmware to allow the owners the ability to make the EERO 2.4Ghz ONLY for the time it takes to setup 2.4Ghz only devices.
Having the option to turn the 5GHz band off (even temporarily) would be a huge help for getting IOT devices that only support the 2.4GHz band connected. I've struggled with so many of these devices. Even if the IOT device is to blame, it's not reasonable to reach out to N-number of IOT manufacturers asking them to update their devices. The common bottleneck here is eero :( I love everything else about this system. 2.4GHz support is my sole complaint.
Reading through this entire thread, it seems there is a disconnect between the user community and the eero engineering team. We understand that eero manages the dual-band SSIDs and the mesh, and that changing those might adversely affect throughput. We don't want to change that! We want to have the eero broadcast a second SSID. This is completely doable, and would not have any adverse effect on the mesh. The only thing special about this request is that we want to be able to control which radio broadcasts that second SSID.
We don't want to hear the answer that "it should work fine the way it is", or "I have X brand of IoT device and they work fine", or even "let's troubleshoot your problem together". Please understand, this is not a "problem". This is a feature request. There are many reasons why someone would want to set up an SSID to broadcast on only one band. Every other WiFi access point that I know of has the ability to broadcast more than one SSID, and most of them can restrict that second SSID to one radio or the other. Please listen to your user community.
Very eloquently put, jerugh ! Thank you for giving voice and clarity to our thoughts!
Reading through this long post has made me realize how many users genuinely want this option or just the ability to turn off 5ghz temporarily if needed. Some of our IOT devices, like Thermador appliaces, prefer 2.4 gHz and wont connect at all. We could switch 5 ghz back on once these devices connect and try band steering thereafter.
Thank you eero! This is EXACTLY what us users needed to resolve the biggest headache with setting up 2.4Ghz ONLY devices on an eero mesh system!
I just installed a new network using five eero 6 dual band gateway devices in bridge mode. I have four hard wired and one wireless. The ISP for this house uses a wireless point to point system that utilizes a 5 ghz transceiver. The Eeros are interfering with the transceiver and causing the service to drop. Your tech support says that there is no way to permanently disable the 5ghz radios in the eeros and there is no way to white list or blacklist channels on the eeros. Those would be the only two ways I know of to solve this problem. Evidently there is a way to disable the 5ghz radio for ten minutes for troubleshooting. If you can disable it for 10 minutes, you could disable it permanently but have chosen not to provide this capability. I don’t care how you do it, but please give me a way to instruct the eeros to steer clear of specific 5ghz channels. Doesn’t seem like a very big ask. Now I need to pull these eeros from this job and replace with another product that has the ability to do this.
I'll add to Ddetton. My provider gives me 400 Mbs. If I'm right next to the router, I'm on 5G and I get high 300s download. If I move just 20 feet away from the router, it switches to 2.4 and I get less than 50 Mbs. If eero can temporarily shut down 5G, there is no reason why 5G can't be permanently shut down. And if 5G can be shut down, there should be no reason why 2.4 can't be shut down. The way it is now, the eero system has really added nothing to my network. Very dissatisfied and disappointed.
I would like to add my name to this list. A majority of my IoT devices (partial list below) do not play well with mesh networks and/or require 2.4 GHz.
* Mitsubishi (Kumo Cloud), Sonos (Streaming services), Molekule, Nest (broadcasting issue), and others.
These issues seem to have gotten progressively worse over the past 12-16 months.
I was so sick of asking and waiting for Eero to make a change, I ended up throwing my euros in the trash and cut my losses. For nearly the same price I have installed a CAT5 system. in which I have full control of my SSID and what channels I want to use; Plus, I can create internet hot spots and add a Sur charge if someone wants to use my internet, among other fantastic things. Eero could have kept more customers and been more helpful, but they don't and I make sure I tell that to who ever asks me about wifi or internet. I went out of my way at Best Buy, to tell this lady about the way Eero works and conducts business, she did not buy the pods. GOOD JOB Eero!!
If you won't allow this, how about the ability to create a new SSID and make it 2.4 or 5 only. Or at least to preference one over the other.
Add my voice to the chorus. Because of the lack of ability to shut off either Wi-Fi band permanently I’m experiencing regular dropouts of my Sonos stereo system (super annoying) and my smart bike trainer (which requires my phone to be connected to the same network band)… so annoyed that I want to throw my Eero system out.
it seems obvious that if they can shut 5Ghz off for 15 mins they can shut it off permanently…
I would like to at least be able to force a device to be 2.4 ghz. I have a doorbell that is having connectivity issues. The company recommended that I use 2.4 ghz. I can pause the 5ghz for new connections on the eero which is great but if the doorbell ever disconnects and reconnects it will go back to 5ghz. If you could specify just for a single device that you only want it on 2.4 or 5 ghz it seems like it would be useful.
- Status Not planned
- 3 wk agoLast active