119

Separate SSIDs for 2.4 and 5.0 band

I work for an integration company and have installed eeros in at least 15 houses, but it seems I have to pull at least half of them.  Savant Pro handheld remotes require a stand alone 2.4 SSID.  When the SSID is a 2.4 and 5.0 mixed band, the remotes fall offline regularly.  Since most of my clients are Savant users, they cannot be eero users until this feature is added.

 

Thanks for the time.

161 replies

null
    • CEO & Co-founder
    • weaves
    • 5 yrs ago
    • Official response
    • Reported - view

    Hi folks -- thanks for your posts here. Almost all of these cases sound like an issue with how a client is making decisions about joining a WiFi network. If you split the SSID then you'll likely have a poor experience with the most bandwidth intensive and mobile clients in your home -- like phones, laptops, and tablets.

    We have a number of tools at our disposal to look into the issue. What would be helpful is the client MAC address, network name, and exact time there is an issue. We can then pull up the logs and see if there's some other interoperability problem lurking under the surface that we can fix.

      • CEO & Co-founder
      • weaves
      • 5 yrs ago
      • Official response
      • Reported - view

      And one quick note, at least when it comes to Savant, I have the pro remote at home and its never had any issues. So again, with more details and the community's help, we should be able to resolve this.

      • dpark
      • 5 yrs ago
      • Reported - view

      weaves There are other reasons to separate these. The best reviewed baby monitor on Amazon (Infant Optics SXR-8) communicates on the 2.4GHz band (but not WiFi), as do many other baby monitors. Being unable to force phones and other devices onto 5GHz means that they clobber the monitor signal and vice versa. My wife and I regularly disable WiFi on our phones at home because it causes the monitor to cut out. Our Roku regularly ceases streaming smoothly when the baby camera and monitor are turned on.

      It might be the case that this is really a client issue and my phone and the Roku and every other device should notice that the 2.4GHz band is noisy/crowded and choose 5GHz, but they consistently don’t. I’m typing this from a vacation rental with a separate 5GHz SSID and it’s amazing that I can do this, over WiFi, while also listening to the monitor and both just work. This is enough of a quality of life issue that I’m contemplating replacing the Eeros with something else when I get home.

      I’d be willing to run cabling to my eeros if that were a requirement for separate SSIDs (in the case this caused mesh problems). It’d be a lot easier to run cable to the 3 Eeros than to every other device (especially since some, like the phones, cannot be wired). 

      • wifi_user
      • 5 yrs ago
      • Reported - view

      weaves agree with your assessment that most of these issues are related to poor client network discovery / selection implementations. There are a number of ways for an AP to do band steering, or client steering, or whatever you want to call it, to allow the AP to help bad client algos not mandate a bad Wi-Fi experience. Based on your marketing I thought that was what your product was about. Did I misunderstand what your secret sauce is? 

      • DenverOps
      • 4 yrs ago
      • Reported - view

      weaves I agree, one thing I like about Eero is one SSID for both.  Using bandwidth steering pushes my devices to the correct band.  

      • wellcraft19
      • 4 yrs ago
      • Reported - view

      weaves 
      Split - or the option to split - SSIDs is essential.
      One very simple example: many IoT devices are only running on 2.4 GHz, are requiring a device for its setup (think iPhone or iPad) and you HAVE to be on a 2.4 GHZ network in order to perform and complete setup.

      The crux is that when using the same SSID for both networks, there is NO WAY to tell from the iOS device what network you are connected to. So sure, one can say that it is an Apple issue, but EVERY WiFi product out there (and to be honest; most every WiFi AccessPoint or Router works just as well as eero when it comes to RF performance - at a far lower cost) will allow for a unique SSID for each network.

      As an integrator, I sadly cannot recommend a product that does not offer simple and basic features to my clients. In today's case we will have to simple shut down the 5 GHz network in order to connect the IoT devices, but will discuss with them other options.

      • southbayandroid
      • 3 yrs ago
      • Reported - view

      weaves 

      This thread is over a year old and still no resolution.  I have a bunch of IoT devices that are now junk.  

      I don't understand why you can't comprehend this problem.   Nearly all cameras, plugs, etc. are 2.4ghz devices and you MUST connect your phone to the same band in order to set them up.

      Can I send you the bill for all my pile of now worthless devices?  

      • PBnBacon
      • 3 yrs ago
      • Reported - view

      weaves What would be helpful is a simple switch to say "Use 2.4 only for this device" instead of making us telephone support like it's 1983!

      • QuarterSwede
      • 2 yrs ago
      • Reported - view

      southbayandroid I don’t know when it was added but you can pause the 5GHz network for 15 min now. This is specifically so you can setup 2.4GHz only devices.

      https://support.eero.com/hc/en-us/articles/360049983772-How-Do-I-Temporarily-Hide-the-5GHz-Band-on-My-eero-Network-

      • adrockwe
      • 2 yrs ago
      • Reported - view

      QuarterSwede Yeah, thats been in place for the better part of a year now - but its still not as good as being able to disable 5G long-term, unfortunately.

      • carolynchon88
      • 1 yr ago
      • Reported - view

      QuarterSwede this method "works," except every time the power flickers I have to pause the 5 ghz network and reset EACH individual 2.4 ghz only smart gadget (plug, lights, switches..) so it connects properly. it's super freaking tedious.

      this system is only good for newbie users with no smart home gadgets and a weird layout to their house. so my parents in their weird old house with walls filled with metal.

      at this point I feel like the eero people on here are trolling us. It's like a builder permanently installed baby gates all over your house and you complain that don't have babies and the gates keep getting stuck and hitting you in the nuts and the builder just keeps repeating at you what a great safety feature they are.

      • MoonDog2020
      • 9 mths ago
      • Reported - view

      southbayandroid 

      I have the same issue and can not believe 2023 eero still can’t figure out how to give us the users the ability to toggle between 2GHZ  and 5GHZ 

      I recently tried T-Mobile new Home WiFi and it’s router has that capability and just like that my issue has finally been resolved and I’m selling my eero routers now! 
       

      Good luck hopefully someone from eero can help y’all out

      • GaryG
      • 1 mth ago
      • Reported - view

       You might consider getting a different baby monitor that doesn't operate in the 2.4 GHz band. It also would be cheaper to do. I have a baby monitor that has been operating for 18 years without interference problems. Granted, it operates in one of the first no FCC license bands at 49 MHz, but I have seen monitors that operate in the 900 MHz, and 1.2 GHz bands. These early bands were vacated, when manufacturers gained access to the new higher frequency radio bands at 2.4 and 5 GHz.

    • eero Community Manager
    • Jeff_C
    • 6 yrs ago
    • Official response
    • Reported - view

    Hi RubyDanger

    Welcome to the eero community! Thanks for reaching out and for this feature request.

    At this time, we don't plan to support the ability to use separate SSIDs. The main reason for this is how our mesh works, which allows your traffic to efficiently travel across your network via both bands. For more, I've included this blurb from a recent eero blog post:

    eero’s recently released TrueMesh™ technology is our latest and most advanced WiFi software to date. This technology ensures every eero connects wirelessly to every other eero in range, on both the 2.4 GHz (long range, lower throughput) and 5 GHz (shorter range, higher throughput) WiFi bands. This creates a dense network of connections and many possible paths for traffic to flow. It ensures wireless interference from the neighbor’s baby monitor, heavy gaming traffic in the family room, or someone closing a metal door in the kitchen doesn’t bring your network to a crawl.

    With regards to Savant, we don't have any known issues. There are various devices that use just the 2.4 or 5 GHz channel, and they have no issue working on eero. However, we'd definitely want to take a look into the reported issue to make sure there isn't anything else going on. A member of our team will be following up for more details via email. 

    Thanks again!

      • Dunntodd01
      • 1 mth ago
      • Reported - view

       You need to reconsider holistically how your mesh network functions then. It consistently shifts devices to 2.5 at lower speeds when the weaker 5 signal is much more stable and faster. There is no reason to prevent users from forcing devices to either 5 or 2.5 depending on need. On a second note the 5 signal range is extremely weak as it looses strength in a very  short distance when there is limited line of sight. 

    • Regnad
    • 6 yrs ago
    • Reported - view

    Jeff C. 

    • Regnad
    • 6 yrs ago
    • Reported - view

    I never really needed assistance. There is not a "problem". I was asking if there were any plans to allow us to split the ssids per band. Savant pro host remotes do not function well on the 5.0 band so we have to create a 2.4 ssid just for them. The issue is definitely on Savants side. 

    I do think it's a terrible idea to not let us split the band though. It is not easy explaining to an average client why sometimes they get speeds of 300Mps and sometimes only 60Mps in the same spot. 

    I understand if it interferes with the mesh network you have that let's them work together but if we have them all hard wired, that shouldn't be an issue and we should have that ability. 

      • DonZ527
      • 4 yrs ago
      • Reported - view

      Regnad Agree - just make it an advanced option 

    • eero Community Manager
    • Jeff_C
    • 6 yrs ago
    • Official response
    • Reported - view

    Thanks for following up, Regnad .

    The other key part to having both the 2.4 and 5 GHz on the same SSID is the benefit of roaming. When moving throughout the home, such as on mobile device, you wouldn't be able to have a smooth handoff if the device could no longer reach the 5 GHz band. 

    With regards to: 

    I do think it's a terrible idea to not let us split the band though. It is not easy explaining to an average client why sometimes they get speeds of 300Mps and sometimes only 60Mps in the same spot. 

    When using eero, you shouldn't be seeing such a huge range of speeds from a single location. Is there a specific device where you've seen this with? 

    • WhiskerBiscuit
    • 6 yrs ago
    • Reported - view

    You should ask Savant to adress this.  A device shouldn't care about the band it is using.

    • zubinanary
    • 6 yrs ago
    • Reported - view

    Tesla (Model S and X) are only 2.4ghz vehicles, and I have never seen them go offline, even though the rest of my devices are all both 2.4 and 5.0.  I do have an extra eero in the garage just so both Tesla's can maintain a full internet connection at all times.  Just wanted to share as eero can handle devices that support both and those that can only support one without issues and at the same time.

      • wellcraft19
      • 3 yrs ago
      • Reported - view

      zubinanary not a matter of connecting or maintaining connectivity for 2.4 GHz. 
      It is when the device you are to use ONLY supports 2.4 GHZ and you need to use (common) a smartphone for the setup. That smartphone needs often to be on the same 2.$ GHz network (as it relays the WiFi info to the new device) and if using Eero with same SSID for both frequencies as well as an iOS device, there is just no "easy" way to proceed with setup. Once set up though, the device, just like the Teslas, work great with ony 2.$ GHz and will not even know there is a 5 GHz network available.

    • Guy
    • 6 yrs ago
    • Reported - view

    This would be a great feature. My New tablet has a firmware bug which causes it to drop from 2.4 wifi but is fine on 5. Would be nice to pick the dedicated 5 channel and not worry about disconnection issues

    • eero Community Manager
    • Jeff_C
    • 6 yrs ago
    • Official response
    • Reported - view

    Hi  Guy

    Thanks for chiming in. Have you contacted eero support yet? We'd be happy to take a look, as your device should still be able to connect even if it could only use the 2.4 Ghz channel.

    Feel free to give us a call at 1-877-659-2347 or email us at support@eero.com .

    • Guy
    • 6 yrs ago
    • Reported - view

    Jeff Hi Jeff, I didn't call as it isn't an Eero issue. This is a Wi-Fi chipset issue that I had before buying eero. I just know I need to force the tablet to stay on 5ghz for a stable connection. 

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