Separate SSIDs for 2.4 and 5.0 band
I work for an integration company and have installed eeros in at least 15 houses, but it seems I have to pull at least half of them. Savant Pro handheld remotes require a stand alone 2.4 SSID. When the SSID is a 2.4 and 5.0 mixed band, the remotes fall offline regularly. Since most of my clients are Savant users, they cannot be eero users until this feature is added.
Thanks for the time.
I just installed a new network using five eero 6 dual band gateway devices in bridge mode. I have four hard wired and one wireless. The ISP for this house uses a wireless point to point system that utilizes a 5 ghz transceiver. The Eeros are interfering with the transceiver and causing the service to drop. Your tech support says that there is no way to permanently disable the 5ghz radios in the eeros and there is no way to white list or blacklist channels on the eeros. Those would be the only two ways I know of to solve this problem. Evidently there is a way to disable the 5ghz radio for ten minutes for troubleshooting. If you can disable it for 10 minutes, you could disable it permanently but have chosen not to provide this capability. I don’t care how you do it, but please give me a way to instruct the eeros to steer clear of specific 5ghz channels. Doesn’t seem like a very big ask. Now I need to pull these eeros from this job and replace with another product that has the ability to do this.
I'll add to Ddetton. My provider gives me 400 Mbs. If I'm right next to the router, I'm on 5G and I get high 300s download. If I move just 20 feet away from the router, it switches to 2.4 and I get less than 50 Mbs. If eero can temporarily shut down 5G, there is no reason why 5G can't be permanently shut down. And if 5G can be shut down, there should be no reason why 2.4 can't be shut down. The way it is now, the eero system has really added nothing to my network. Very dissatisfied and disappointed.