Thanks so much for sharing your feedback, jschro, we absolutely appreciate your point of view and insights here. There's quite a lot of features mentioned here, so I'd like to take a minute to clarify a lot of the functionality of the eero and hopefully give you some insight into the product!

To start with, I'm happy to confirm that eero already has a built-in firewall, as well as QoS in the form of the 802.1p standard priority system. We've also recently implemented our Smart Queue Management feature, which will help balance the bandwidth usage across your whole network and prevent any one device from siphoning speed to the detriment of other devices on the network.

While many of the other features mentioned are currently under consideration (and in fact have their own threads elsewhere here in the Community), I'd also like to state that hidden SSID is a feature we specifically don't plan to implement – it doesn't have any security benefit to a residential user, and in the worst case can lead to user devices making themselves more vulnerable to malicious actors. 

Finally, I'd like to just offer a little insight into our guiding philosophy, and our intentions with the eero system itself. You're absolutely right that compared to other router systems, the eero has noticeably less granularity, with fewer knobs and dials to play with in the advanced features. This is absolutely by design – we believe that creating a system that sets reasonable and useful defaults for a majority of residential users leads to a more stable, reliable and enjoyable WiFi experience. A lot of our efforts are also focused on behind-the-scenes work, which often doesn't come with a corresponding user-facing toggle – our core value is that eero is a product that continues to get better over time, and that's what we're committed to. 

That said, we can absolutely understand that what our users have in mind for "getting better" is not going to be 100% aligned with everything we do, which is the entire point of this Community! We love to hear the things that we can improve on, and the things that our users want to see in the product – hearing what makes a feature valuable to a user is what's most useful to us. And for users who aren't having their needs met by eero, we have a solution for that as well in the form of bridge mode. You can have all the features and toggles you want on a router that meets your needs, and then bridge the eeros behind that router to make sure you're getting the sort of reliable, whole-home WiFi that a standalone router can't match.

Thanks again so much for taking the time to share your thoughts with us, and let me be the first to welcome you to the Community! We're super glad to have you, and we eagerly await hearing any additional thoughts and feedback you have!

Kindly,
Drew, eero Community Team

bitzerjdb You can call support, they have the ability to help you with that.

txgunlover what’s the trick because they tell me they can only do this on the main network and not guest, and only for a temporary short period for troubleshooting. Any tips?

bitzerjdb I want to do that same, were you able to set guest only to 2.4ghz?

Tigerflakes They can only do it on the main network, and only temporarily to set up your device.  As an alternative, use an old phone or tablet that only supports 2.4ghz and you'll be able to set up your new device fine.

bitzerjdb Eero support can temporarily turn off the 5 GHz manually and remotely if you talk to them live. This is how they helped me solve the 2.4GHz connection problem for a specific device. Please contact them to see if they can still do this.

cydoc Just so far fetched one has to contact eero support to TURN of a radio!!!

Should be a basic feature. 5 GHz is not always better.
 

wellcraft19 True, but it was only a small one-time deal, and Eero support was very helpful. Of all the mesh systems I've tried (and I've wasted time and money with quite a few), Eero is the only one (once set up) that has been entirely glitch-free and hands-off over the last 1.5 years.

cydoc I have resorted to setting up a "dummy" network using a separate router/AP with the exact WiFi same credentials as the eero, connect devices to that network, and then simply shut it off and migrate to eero. Working work-around, but really should not be needed.

bitzerjdb Agree.

timyvr yup, although most devices work well "up and running" on a combined or single SSID, but the SETUP is a PITA if not the 2.4 GHz network can be called out specifically.