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Separate SSIDs for 2.4 and 5.0 band

I work for an integration company and have installed eeros in at least 15 houses, but it seems I have to pull at least half of them.  Savant Pro handheld remotes require a stand alone 2.4 SSID.  When the SSID is a 2.4 and 5.0 mixed band, the remotes fall offline regularly.  Since most of my clients are Savant users, they cannot be eero users until this feature is added.

 

Thanks for the time.

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  • There also appears to be an issue with SkyBell having connection issues when a single SSID is used for both 2.4Gz and 5Gz bands.

    Like 1
    • timyvr yup, although most devices work well "up and running" on a combined or single SSID, but the SETUP is a PITA if not the 2.4 GHz network can be called out specifically.

      Like
  • I have a workaround for setting up eWeLink Sonoff switches (and presumably other devices which require your phone be on 2.4gHz) and it is this: get enough building between your eero and your phone that 5gHz does not reach but 2.4 does, which I found pretty easy.

    I had no issues at all with my Wyze cams (I suspect the QR only encodes the SSID and password and not the band.)

    I run Ubiquiti and Ruckus at work and, while they are fantastic, at home I appreciate the utter simplicity of the eero.

    Like
  • Just installed eero pro and having hard time to connect devices my security ring camera do not connect and small devices like sockets and lights. Any help because the customer support is horrible they don’t answer, maybe because many people has the same problem if i don’t resolve it in 10 days i will return.

    Like
  • Hi, eero tech support was actually very helpful. I was also trying to install a Wi-Fi enabled security system, but as you know eero picks either 2.4 or 5 based on the ability to trade off between the properties/strengths of the two bands in order to allow seamless roaming. After trying tips recommended on a thread like this, it turned out the simplest thing was to call eero tech support, which was friendly and helpful. They walked me through a different process to get my device logged in, after which it stayed on even with eero reverting to its usual behavior. I have to say the eero system is the best mesh network I've ever had -- no problems whatsoever since installation. I can't say the same of another well-known mesh product I tried before eero.

    Like
  • This is just absurd.  Having control over the most BASIC functions of my own freaking router should be a given.  I'm getting more than a little tired of googling a feature that I need only to read over and over that "We do not plan on adding that feature..." 

    I spent a lot of money on this system and I am extremely disappointed with EERO for being so resistant to add even the most basic features.

    In my particular situation, I live in an apartment complex.  There are 18 different Access points on 2.4 ghz within range of my router.  On 5ghz there are 2.

    Any time one of my devices drops from 5ghz down to 2.4ghz The signal *Looks* stronger, but I lose nearly all connectivity on that device because of the MASSIVE amount of interference on that band.

    Every time that happens I have to MANUALLY turn off the wifi on my device and turn it back on and HOPE that it connects on 5ghz.

    "Band Steering" seems to make it worse. 

    I need a way to keep certain problem devices on the 5ghz band and the simplest way to do that is to separate 2.4ghz and 5ghz into DIFFERENT SSID's.

    NEARLY EVERY OTHER ROUTER ON THE PLANET ALLOWS THIS.  Most of them are configured this way OUT OF THE BOX.

    I am seriously regretting making this purchase and I can say FOR CERTAIN that I will NO LONGER be recommending EERO to my friends and family members as I have in the past.

    You know EERO, just because you like to make your devices easy for everyone to use doesn't mean you have to TAKE AWAY the choices from people who actually know how to use them.

    Instead of treating ALL your customers like MORONS, you could have simply put it into an advanced menu option with a warning message.

    But No, you opted to DENY ME THE OPTION ENTIRELY. And that's why I regret buying EERO and why you have lost a paying customer today.

    Like
      • lee_adama
      • lee_adama
      • 6 mths ago
      • Reported - view

      lee_adama 

      Incidentally, my solution is to buy a $21.00 junk range extender from TP-L*** because it allows me to have different SSID's for 5ghz and 2.4ghz.

      That's right.... A $21 piece of junk offers me the feature I need that my $400 EERO Mesh Network DOES NOT.

      (I am aware that the range extender will cut my 5ghz bandwith in half, but half of something is still more than all of nothing which is what you offered me.)

      Like
  • Annoys the heck out of me,  I have devices that will not connect to eero mesh.  Need to do stupid workarounds like you said.

    Like
  • Eero really needs to wake up on this issue. The router and software is amazing so the only reason why I can think they are refusing to add this is due to a hardware issue.

    Why wouldn't they make this option even if it's under an advanced settings menu If the feature can be added on via software. I suspect hardware which is why they don't want to discuss it.

    I imagine the simplest way to implement this would be to use a guest network type functionality only configure it to operate exclusively on 2.4.

    This is beoming a much bigger issue for Eero as consumers are adding more and more smart devices. Many of these devices will only connect 2.4.

    Virtualy everything in my house is a connected device and I run into this problem all the time!!! 

    I ended up using a 2.4 network off of my Apple Time Capsule which does offer band splitting feature. 

    I definitely prefer a single SSID solution with band steering but there are many many instances were that just does not work. In my experience, it's just been smart light bulbs, smart door locks, webcams, stuff like that. I assume this is because the miniature Wi-Fi chips in these devices are cheap and a little outdated unless there made by big brands.. However, these manufacturers will eventually catch up but there are too many of them. The solution to fix this problem now needs to come from Eero.

    Like 3
      • Dlduncan
      • Dlduncan
      • 5 mths ago
      • 1
      • Reported - view

      Bigwreck1975 I think it is more than just the devices being cheap. From what I understand, 2.4ghz has better range but is slower. That is probably just fine (if not better) if you are talking about a smart plug out in your garage that doesn’t ever move.

      I too have been banging my head against the wall trying to get various smart devices connected to my Eero and it is driving me insane. By some miracle my Wyze cams all of a sudden connected and stayed connected (I have no idea why, I didn’t change anything) but I haven’t been able to get any of my smart plugs (Wemo and Kasa) to work. I am getting ready to purchase a new wireless security system for my home, but thinking about trying to get it set up with the Eero is keeping me up at night. I was hoping that the Eero would be easy and simple to set up and use but it is proving to be a major headache.

      Like 1
      • willstew11
      • willstew11
      • 4 mths ago
      • Reported - view

      Bigwreck1975 This is super helpful—and I'm considering doing the same thing with my Time Capsule.

      Question: so ALL of your connected devices now run off a totally separate 2.4 Ghz SSID from the TC? And the TC is in bridge mode? And then your computer, phones, etc. are all on the mesh SSID so they can use the 5 Ghz speeds? I guess I'm confused by how a phone that's on the mesh SSID would be able to communicate with devices on the TC SSID—i.e. how would a phone communicate with an Amazon Echo or Hue lights on a different SSID?

      I'm also wondering if inverting the setup would work: i.e., having the TC as the "main" router, with the mesh as the bridge. This is because it seems like the issue with the 2.4 Ghz devices is more in setting them up—they ultimately work fine but it's impossible to configure them. That way I could restrict the TC to 2.4 Ghz temporarily, and simply unplug the mesh when setting up the device. Do you think that's practical?

      Sorry to ask all this—I'm really a novice at networking, and appreciate any thoughts you have!

      Like
    •  willstew11 , let's take a few steps back first.
      Your "wireless router" - or what is commonly called "router" - has four distinct functions:
      1. Act as the Gateway into - and out from - your network
      2. Firewall (blocking unwanted traffic)
      3. Routing of IP packets to the correct device (assisted by its DHCP server, etc) and compiling them when sending them out onto the internet
      4. Physical access via Ethernet cabling or RF (in the latter case, acting as WiFi Access Point, AP), or both

      You can have any "wireless router" as your main "gateway". You can buy a router that has zero wireless capabilities, and connect another "wireless router" to it, and use that one  - or several - acting as "Access points" by simply turning turning off the firewall and DHCP server functions (this is how my network is built up: a wired router in the basement, and a number of Ethernet connected Access Points spread throughout the house. My cost for this was essentially zero (people dump routers left and right these days as they think they don't work - when all is they experience is interference from neighboring access points - the radio spectrum might be free, but it is not unlimited - yet normally not an issue in residential houses, only in apartment/condo building).

      But, you CAN use your TimeMachine as your gateway, and then use the eeros as wireless access points, by turning off the firewall and DHCP functions in them. You will still have a mesh network - assisted by whatever wireless network you want your TimeMachine to create (2.4 GHz and/or 5 GHz) in addition. By doing that, you might have some interference with the eeero network. Unlikely but possible. Assuming you have a very high-speed connection from your ISP, the throttling point would be in your TimeMachine.

      So you can say a wireless network at home consists of two "boxes": the router, and the access point (the "radio").

      I would however not suggest you use your TimeMachine as your router due to the fact it is a product that is EOL (end-of-life), and does no longer receive any updates. After all, you want your main gateway, the "gatekeeper" of traffic into your network, to be as smart, as intelligent and as up to date as possible.

      Now a bit about the set-up of devices only supporting 2.4 GHz (and there are many).
      When you set up a device that only supports 2.4 GHz, and needs a phone/table to be connected to a 2.4 GHz network for the setup process, in most cases it is easy to pick the correct network and proceeed with the setup, not having a worry in the world about the 5 GHz network.
      But in cases - like here with eero where they are adamant to keep same SSID for both 2.4 and 5 GHZ networks, you have zero idea to what network you are connected to. As eero will not allow a shut-off of the 5 GHZ radios, best is to go far away from an access point (outside a wall) where you might in effect only see the 2.4 GHZ network, and setup the device there. Once up and running, you can relocate it to anywhere you have ubiquitous WiFi coverage.


      I find amazing (no, flabbergasting) that eero cannot provide a simple SW fix that would allow a user (owner/administrator) to log on to the admin interface and temporarily disable the 5 GHz radios/network. It can clearly be done - as when calling into eero, they can do it remotely, so I very much doubt there is a hardware limitation. It is just a poor business decision from eero's side not to allow it. Sad, as otherwise they have good networking products, good radios that provide a mesh network with reliably high throughput and coverage with very little fuzz once set up. But as a wireless network, by definition, is not static but there to support "mobile" objects entering and leaving the network, better management capabilities of the network are badly needed.

      Like 1
  • Eero, an option to (even only temporarily) turn off the 5 GHz would solve everybody's problems.

    I have to use to workarounds to make several thousands of IoT work with your hardware, and for this reason I don't recommend it to friends.

    Please stop explaining why it's not possible and focus on the problem. It is really annoying for your customers and really easy to fix.

    Like 1
  • I don't understand why eero is unable or refuses to understand the problem.

    Nearly 100% of security and IOT devices use 2.4 band only.

    But those same devices need a mobile device to set up and use.

    Your system will result in the phone being on 5 band and no ability to setup and control ongoing. 

    God forbid you want to linc the. To an Alexa show for example.  You can't.

    I so regret my purchase. 

    Like 1
  • I am so very disappointed to learn what a headache this is after my Eero Pro purchase. And to see that this thread goes back a few years and there still has not been any progress to a solution, amazes me. I have a house full of 2.4Ghz only devices, smart switches, smart plugs, Wyze cams, ect. I am running my old router in AP mode to run my smart home devices, ridiculous. 

    Like
  • I’m sure weaves and Drew  etc. are soooo done hearing about this thread. But, there is a path forward that can be teased out here, and I hope they’ll give my post a fresh look. The path: Providing an end-user adaptation of the capability provided by support.

    The givens:

    - eero wants to maintain it’s philosophy of 2 bands under the same SSID for simplicity in admin of mesh roaming. Understood, acknowledged as a valid corporate goal.

    - A material number of devices can connect to a properly-operating 2-band network - but only once configured; and users are regularly getting tripped up during configuration via mobile devices because the devices are not on the same band during the config process. (One can properly blame this on the smart device manufacturer, but it is nonetheless a common reality.)

    - eero support is currently able to temporarily disable the 5Ghz band for this config purpose - then return tye band to service. This means it can be done; it’s not a hardware limit - it’s a policy constraint. While helpful, tye support-enabled solution  is impractical for many users. Also, the necessary involvement of eero support is costly; it results in long support calls while agents of the network disable 5Ghz, wait on end users to do their device config, then return the network to dual band. In addition, having no solution reprewents a negative reputation cost among the community of eero owners / installers.

    Proposed solution: Provide an end-user-available method to temporarily disable the 5Ghz band (as now available to eero support), with appropriate controls to assure the network returns to normal dual-band operation following smart device configuration.

    As an example (without trying to say this is the best UX), eero could provide a control in the Labs tab the mobile app (where band steering is found) to temporarily disable the 5Ghz band for this stated purpose. When selected, the user must provide a duration in # mins after which the 5Ghz band will return. (This can have an eero-bound upper limit - eg 30 mins.)

    This provides the time for owners to configure a collection of endpoints, AND assures the network will return to normal operation as a multi-band mesh.

    Importantly, I am excluding the requests to create persistent, separate, named 2.4 & 5Ghz networks. If users want that, eero is the wrong product.

    For your backlog, here’s a pre-written user story:

    As an eero system owner / administrator I want a control in the eero admin app to temporarily turn off the 5Ghz band of my eero system for a stated duration of minutes (limited as desired by eero) so that I can configure any smart devices which require the device and my mobile phone to be on the same 2.4Ghz network during the configuration to prepare them for dual-network operation.

    Is this a compromise you could accept?

    Like
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