Separate SSIDs for 2.4 and 5.0 band
I work for an integration company and have installed eeros in at least 15 houses, but it seems I have to pull at least half of them. Savant Pro handheld remotes require a stand alone 2.4 SSID. When the SSID is a 2.4 and 5.0 mixed band, the remotes fall offline regularly. Since most of my clients are Savant users, they cannot be eero users until this feature is added.
Thanks for the time.
The solutions provided by eero support were not what I was looking for. The smart devices I use connect to the guest network to provide a degree of security. The primary recommendation for support was to turn off all the eeros except the one the furthest away. This might force your phone to use 2.4 instead of 5. I will probably reuse one of my older access points and use it when I need to configure a new smart device.
I don't understand why they are so resistant to allowing you to choose if you want 2.4, 5, or both on a given network.
I have a workaround for setting up eWeLink Sonoff switches (and presumably other devices which require your phone be on 2.4gHz) and it is this: get enough building between your eero and your phone that 5gHz does not reach but 2.4 does, which I found pretty easy.
I had no issues at all with my Wyze cams (I suspect the QR only encodes the SSID and password and not the band.)
I run Ubiquiti and Ruckus at work and, while they are fantastic, at home I appreciate the utter simplicity of the eero.
Just installed eero pro and having hard time to connect devices my security ring camera do not connect and small devices like sockets and lights. Any help because the customer support is horrible they don’t answer, maybe because many people has the same problem if i don’t resolve it in 10 days i will return.
Hi, eero tech support was actually very helpful. I was also trying to install a Wi-Fi enabled security system, but as you know eero picks either 2.4 or 5 based on the ability to trade off between the properties/strengths of the two bands in order to allow seamless roaming. After trying tips recommended on a thread like this, it turned out the simplest thing was to call eero tech support, which was friendly and helpful. They walked me through a different process to get my device logged in, after which it stayed on even with eero reverting to its usual behavior. I have to say the eero system is the best mesh network I've ever had -- no problems whatsoever since installation. I can't say the same of another well-known mesh product I tried before eero.
This is just absurd. Having control over the most BASIC functions of my own freaking router should be a given. I'm getting more than a little tired of googling a feature that I need only to read over and over that "We do not plan on adding that feature..."
I spent a lot of money on this system and I am extremely disappointed with EERO for being so resistant to add even the most basic features.
In my particular situation, I live in an apartment complex. There are 18 different Access points on 2.4 ghz within range of my router. On 5ghz there are 2.
Any time one of my devices drops from 5ghz down to 2.4ghz The signal *Looks* stronger, but I lose nearly all connectivity on that device because of the MASSIVE amount of interference on that band.
Every time that happens I have to MANUALLY turn off the wifi on my device and turn it back on and HOPE that it connects on 5ghz.
"Band Steering" seems to make it worse.
I need a way to keep certain problem devices on the 5ghz band and the simplest way to do that is to separate 2.4ghz and 5ghz into DIFFERENT SSID's.
NEARLY EVERY OTHER ROUTER ON THE PLANET ALLOWS THIS. Most of them are configured this way OUT OF THE BOX.
I am seriously regretting making this purchase and I can say FOR CERTAIN that I will NO LONGER be recommending EERO to my friends and family members as I have in the past.
You know EERO, just because you like to make your devices easy for everyone to use doesn't mean you have to TAKE AWAY the choices from people who actually know how to use them.
Instead of treating ALL your customers like MORONS, you could have simply put it into an advanced menu option with a warning message.
But No, you opted to DENY ME THE OPTION ENTIRELY. And that's why I regret buying EERO and why you have lost a paying customer today.
Eero really needs to wake up on this issue. The router and software is amazing so the only reason why I can think they are refusing to add this is due to a hardware issue.
Why wouldn't they make this option even if it's under an advanced settings menu If the feature can be added on via software. I suspect hardware which is why they don't want to discuss it.
I imagine the simplest way to implement this would be to use a guest network type functionality only configure it to operate exclusively on 2.4.
This is beoming a much bigger issue for Eero as consumers are adding more and more smart devices. Many of these devices will only connect 2.4.
Virtualy everything in my house is a connected device and I run into this problem all the time!!!
I ended up using a 2.4 network off of my Apple Time Capsule which does offer band splitting feature.
I definitely prefer a single SSID solution with band steering but there are many many instances were that just does not work. In my experience, it's just been smart light bulbs, smart door locks, webcams, stuff like that. I assume this is because the miniature Wi-Fi chips in these devices are cheap and a little outdated unless there made by big brands.. However, these manufacturers will eventually catch up but there are too many of them. The solution to fix this problem now needs to come from Eero.
Eero, an option to (even only temporarily) turn off the 5 GHz would solve everybody's problems.
I have to use to workarounds to make several thousands of IoT work with your hardware, and for this reason I don't recommend it to friends.
Please stop explaining why it's not possible and focus on the problem. It is really annoying for your customers and really easy to fix.
I don't understand why eero is unable or refuses to understand the problem.
Nearly 100% of security and IOT devices use 2.4 band only.
But those same devices need a mobile device to set up and use.
Your system will result in the phone being on 5 band and no ability to setup and control ongoing.
God forbid you want to linc the. To an Alexa show for example. You can't.
I so regret my purchase.
I am so very disappointed to learn what a headache this is after my Eero Pro purchase. And to see that this thread goes back a few years and there still has not been any progress to a solution, amazes me. I have a house full of 2.4Ghz only devices, smart switches, smart plugs, Wyze cams, ect. I am running my old router in AP mode to run my smart home devices, ridiculous.
I’m sure weaves and Drew etc. are soooo done hearing about this thread. But, there is a path forward that can be teased out here, and I hope they’ll give my post a fresh look. The path: Providing an end-user adaptation of the capability provided by support.
- eero wants to maintain it’s philosophy of 2 bands under the same SSID for simplicity in admin of mesh roaming. Understood, acknowledged as a valid corporate goal.
- A material number of devices can connect to a properly-operating 2-band network - but only once configured; and users are regularly getting tripped up during configuration via mobile devices because the devices are not on the same band during the config process. (One can properly blame this on the smart device manufacturer, but it is nonetheless a common reality.)
- eero support is currently able to temporarily disable the 5Ghz band for this config purpose - then return tye band to service. This means it can be done; it’s not a hardware limit - it’s a policy constraint. While helpful, tye support-enabled solution is impractical for many users. Also, the necessary involvement of eero support is costly; it results in long support calls while agents of the network disable 5Ghz, wait on end users to do their device config, then return the network to dual band. In addition, having no solution reprewents a negative reputation cost among the community of eero owners / installers.
Proposed solution: Provide an end-user-available method to temporarily disable the 5Ghz band (as now available to eero support), with appropriate controls to assure the network returns to normal dual-band operation following smart device configuration.
As an example (without trying to say this is the best UX), eero could provide a control in the Labs tab the mobile app (where band steering is found) to temporarily disable the 5Ghz band for this stated purpose. When selected, the user must provide a duration in # mins after which the 5Ghz band will return. (This can have an eero-bound upper limit - eg 30 mins.)
This provides the time for owners to configure a collection of endpoints, AND assures the network will return to normal operation as a multi-band mesh.
Importantly, I am excluding the requests to create persistent, separate, named 2.4 & 5Ghz networks. If users want that, eero is the wrong product.
For your backlog, here’s a pre-written user story:
As an eero system owner / administrator I want a control in the eero admin app to temporarily turn off the 5Ghz band of my eero system for a stated duration of minutes (limited as desired by eero) so that I can configure any smart devices which require the device and my mobile phone to be on the same 2.4Ghz network during the configuration to prepare them for dual-network operation.
Is this a compromise you could accept?
I just filed a support ticket regarding this very same problem. I have a Yamaha MusicCast setup that uses WiFi to talk to the surround and sub speakers. Initially when I set up my speakers with my old Apple Airport Express router, I was having problems with the speakers not working consistently. But when I created separate SSIDs for the 2.4 and 5 GHz bands and put my MusicCast endpoints on the 2.4 GHz band, all problems went away. Recently, I upgraded to the Eero router and ran into the same issue, but I was disappointed to find out that Eero couldn't create separate SSIDs for the two bands. I went back and forth with support who suggested I enable Band Steering to force the speakers onto 5 GHz. Unfortunately, my sub kept switching between 2.4 and 5 GHz (probably because of the signal strength) and I couldn't get it to work reliably (even when I got them all on the 5 GHz network by moving my speaker closer, I couldn't get it to pair properly with the MusicCast app, and I read that the speakers really prefer to be on the 2.4 GHz band). I think the best solution I read in this thread is to create a separate guest network that can be configured to work at 2.4 GHz only. Unfortunately, since there is no solution, I ended up resurrecting my old Apple router and now have a dual router setup, having my speakers on the Apple network and everything else on Eero. Of course, now I'm flooding the spectrum (creating more opportunities for interference). Please give us this basic option, Eero.
Well unfortunately I have to return my Eero to Amazon, this is a huge oversight from the company. I have a smart home with many devices that connect to each other 2.4 and 5ghz.... Very disappointed and a huge waste of my time. I will not recommend this for my clients unless this feature available or managed.
Do us a favor and split or give the option. What ever your reason is is not right. Give the option (Windstream wifi gives you that option) and we can close this thread once and for all!
It would have been easier to extract the money from the company than asked ng them to add this feature. I will have to drop metronet once I move but they will know that in the future they either change Eero routers or I am not signing with them, or Eero can add the option!
The alternative I use is to plug my old router to the eero. That way I get the best of both worlds. Of course I had to sniff the spectrum and make sure the bands don’t overlap. But otherwise I can see all the devices that are hooked up to my old route using the Eero UI because it considers them wired connections. Again not ideal but I was going to toss my old router anyway and now it’s serving a purpose.
There is a simple solution to the major problem associated to setting up these 2.4Ghz (only) vs. 5Ghz devices.
Simply grant the owner of the EERO the ability to TURN OFF the 5Ghz band themselves temporarily when setting up 2.4Ghz only devices. Just like we can with our typical routers and APs.
I simply do not understand why we have to call EERO tech support (and wait on hold for 10 - 15 minutes) to turn off the 5Ghz band for 15 minutes so we can connect the 2.4Ghz only devices.
PLEASE Update your FIrmware to allow the owners the ability to make the EERO 2.4Ghz ONLY for the time it takes to setup 2.4Ghz only devices.
Having the option to turn the 5GHz band off (even temporarily) would be a huge help for getting IOT devices that only support the 2.4GHz band connected. I've struggled with so many of these devices. Even if the IOT device is to blame, it's not reasonable to reach out to N-number of IOT manufacturers asking them to update their devices. The common bottleneck here is eero :( I love everything else about this system. 2.4GHz support is my sole complaint.
Reading through this entire thread, it seems there is a disconnect between the user community and the eero engineering team. We understand that eero manages the dual-band SSIDs and the mesh, and that changing those might adversely affect throughput. We don't want to change that! We want to have the eero broadcast a second SSID. This is completely doable, and would not have any adverse effect on the mesh. The only thing special about this request is that we want to be able to control which radio broadcasts that second SSID.
We don't want to hear the answer that "it should work fine the way it is", or "I have X brand of IoT device and they work fine", or even "let's troubleshoot your problem together". Please understand, this is not a "problem". This is a feature request. There are many reasons why someone would want to set up an SSID to broadcast on only one band. Every other WiFi access point that I know of has the ability to broadcast more than one SSID, and most of them can restrict that second SSID to one radio or the other. Please listen to your user community.
Reading through this long post has made me realize how many users genuinely want this option or just the ability to turn off 5ghz temporarily if needed. Some of our IOT devices, like Thermador appliaces, prefer 2.4 gHz and wont connect at all. We could switch 5 ghz back on once these devices connect and try band steering thereafter.