Separate SSIDs for 2.4 and 5.0 band
I work for an integration company and have installed eeros in at least 15 houses, but it seems I have to pull at least half of them. Savant Pro handheld remotes require a stand alone 2.4 SSID. When the SSID is a 2.4 and 5.0 mixed band, the remotes fall offline regularly. Since most of my clients are Savant users, they cannot be eero users until this feature is added.
Thanks for the time.
Hi Guy —
Thanks for chiming in. Have you contacted eero support yet? We'd be happy to take a look, as your device should still be able to connect even if it could only use the 2.4 Ghz channel.
Feel free to give us a call at 1-877-659-2347 or email us at email@example.com .
Jeff Hi Jeff, I didn't call as it isn't an Eero issue. This is a Wi-Fi chipset issue that I had before buying eero. I just know I need to force the tablet to stay on 5ghz for a stable connection.
Thanks for clarifying. Since eero is a mesh system, it isn't possible for us to separate the 2.4 and 5 Ghz band and for that reason, it isn't a feature we plan to implement.
Would you mind letting me know which tablet it is? Maybe we have some workarounds to provide based on customers with a similar issue in the past.
I understand you guys are trying to help but I was under the impression that this was simply where we posted features we would like to see implemented. Contrary to what you guys have replied, there are indeed some devices out there that have problems with certain bands, whether it be a driver or chipset issue, these devices do exist.
Personally on my home network, I also like to be the one that decides what band I will be on. Too many times has my device decided the band for me. I do understand this is not a feature you plan on implementing, even for those of us that do not utilize the mesh aspect of the waps. You can't blame us for being disappointed in this is all I'm getting at.
Yes, that is definitely what this space is for, however, we want to be transparent with features we won't be able to implement.
As a mesh network, eero uses both the 2.4 and 5 Ghz channels to efficiently pass your data througout the network with our TrueMesh, as well as allow your devices to have smooth handoffs when roaming throughout your home. In a scenario where you have separate SSIDs for your devices, you wouldn't be able to easily roam without having to manually switch the network or have all your devices connected to a single network.
If there are any specific devices that are not working with eero, please let our team know. We can test these devices, and if they indeed do not work, we will add them to a list of devices that are incompatible with eero.
Jeff C. It's the Tab S2 from Samsung 8 inch. So far eero has kept it on 5ghz but if it switches, it will cause me to lose data on several games that I play on it.
Linksys said the same thing about the velop. But the Web ui let's you change the name and I had no issues with that system. May be going back to it due to this issue. DDNS is also a must. So is a Web ui
Can we add a 2.4ghz extender so that we can log onto that unit and "avoid" the mesh for the Savant and other finicky units?? Will that work?
IF so, does anyone have a recommendation for the best compatible extender? Or router in bridge mode?
Hi nathanbhoffman —
Welcome to the eero community and thanks for chiming in!
Sorry to hear you are experiencing trouble with your Savant remote. Savant, as well as other 2.4 Ghz devices, should have no issue working on eero and haven't been identified as incompatible.
If you haven't yet, I would recommend contacting our support team so we can take a look and provide any next steps. Feel free to give us a call at 1-877-659-2347 or email us at firstname.lastname@example.org . A member of our team will be happy to help!
If you have multiple eeros in your house, it's possible the device is trying to connect to the eero furthest away causing the issue. Since eero doesn't want to allow us to separate the SSIDs then is there any talk of allowing us to dedicate a stationary device to the closest eero? Also, when will threading be available? Thanks
Just installed eero and if I can't separate the Frequencies, I'll likely bring it back. My issue is undoubtedly an eero issue. I don't think I'm roaming at all. I have two eeros wired (2nd floor south room/2nd floor North room) (2700sq ft home/square shaped) and one connected via wireless (1st floor center of home with open floor plan) and I'm constantly connected to the 2.4. This is an ideal placement configuration as I have no ceiling in my living room and it's mounted high up on the wall so it's basically in the center of two wired eeros (main router and 1 wired eero connected via cat6 about a 50ft homerun tested with a fluke networks nettool series II). I can only connect to the 5 if I'm standing right next to either of the two wired routers and it would require that I disconnect and reconnect to the corresponding network. The eero connected via wireless is giving me worse signal than my old tplink range extender which would cut my speed in half on the 5 and still give me 180-190 down. When connected to either wired eero's on the 5 I get 300 down.
If it kept me on the "fastest" network instead of the "best signal"; it would be an excellent product, but without proper roaming capabilities, this option is simply for those consumers that don't know or care what speed they're connected at as long as it works. Since I pay for 300D/30U, certain devices only utilizing 60D/30U is unacceptable.
If you feel I may have purchased a faulty product or if this behavior is not normal then please reply with a solution. I'm well within the grace period to exchange/return the product.
I am also an AV Integrator and have encountered the same "issue" with URC remotes that the Savant gentleman had. URC only likes 2.4 band. Wouldn't work with Eero. I pulled the Eero and installed a Luxul system that worked beautifully. It features a mesh network and allow separation of the bands. Much more expensive though. Still an Eero fan and will continue to use, but the lack of separating the bands does create problems with some products that may not be sophisticated to handle both.
I used DIY WiFi controllers (Sonoff by ITEAD) to make WiFi receptacles to automate 12 lights throughout my home. I also have Ring video security dev ices and the bHyveOrbi 12 zone sprinkler system controller. I contacted eero tech support about the ability to either force login at 2.4 or to create another SSID. Their response as it has been through all of this discussion is that we need to change what we arre doig or the devices we use to use the eero. I have requested to return my eero devices. That attitude is NOT acceptable. I want technology to support what I desire to accomplish. eero corporately is responding like some left wing government in which they tell us that despite our early adoption of a promising technolo9gy, the now know better than I do what I should do, and when, and ho9w. I don't need to pay or support that attitude. eero, you work for your cusotomers and the customer IS right. I hope you are supplanted by a more enlightened and receptive entrepreneur.
- Status Not planned
- 3 wk agoLast active