eero plus / blocked sites
This is a two parter...
First, if a device is in a profile that has the Safe Filters on, and they go to a site that is blocked, they'll get intermittently:
- A privacy error saying the cert is not valid
- An eero blocked page
- A page from "zscaler".
Why is this? What causes it?
Second, besides reporting a site blocked in error, do I have any control here? How long does it take for a site to be reviewed and unblocked. For example, a local doctor's office has a patient portal we need to log in to. It's blocked.
Zscaler is the 3rd party service that eero Plus uses for filtering. In regards to the different kinds of pages/error messages you got, I’m guessing Zscaler was having temporary service issues. You could try again and see if you consistently get the eero blocked page now.
There’s no ability to “whitelist” (or unblock) a website manually by yourself. I don’t know what the reporting and review timeline is, but I’m assuming that is out of eero’s control.
In the meantime, a workaround would be to just disable the filters while you access the patient portal and then enable them again when you’re done.
Follow up: I'm guessing the reason I get the cert error is because I'm being redirected, and chrome is having an issue with the fact that I'm getting a zscale cert but the URL is not on the cert. So...I guess that's fine generally speaking, though it'd be nice to get a consistent splash page telling me what's happening. I'm an IT guy, so I get it. My family though, they think the Internet is broken...