number of devices currently on network

On occasion I see devices that show up under "recently on the network" which don't show an IP address assigned to them.  They are devices which aren't supposed be a part of the network because they shouldn't have credentials.  Are these devices that have tried to log on but were denied because they didn't have the correct password?  

10replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Hi  jomobco

    Thanks for reaching out.

    If a device attempts to connect to your network but doesn't do so successfully, they will be seen in the "Recently on your network" list. Part of this is a security precaution, and they will drop from your device list after seven days. With that said, any unknown devices showing up doesn't mean they successfully connected. They may have just attempted to join your network or did so by mistake.

    However, I can understand how this can be easily misunderstood, and I'm happy to share this feedback with our team. Should you be concerned about any devices trying to connect to your network, feel free to give us a call at 1-877-659-2347 or email us at support@eero.com.

    Reply Like
  • What types of devices are they?

    Reply Like
  • Tablets, phones or laptops so far.

    Reply Like
  • jomobco when you set up your Eero(s), did you upgrade from a previous home network, and use the same network name and password from the old network?

    I check in my Eero app; devices listed as previously on my network don't have IP addresses either, but all had legitimately accessed the network previously. 

    Reply Like
  • These are devices that never were and never should be on my network.  They are unrecognized.

    Reply Like
  • Most or all of those devices are probably legit. Eero doesn't always identify them by correct name (which is an annoyance), but by the name of the network card maker. Check the MAC addresses listed by the Eero app with those on your devices and you'll find they match. 

    Reply Like
  • If you see some listed as Murata Manufacturing, for example, that is an Android device, usually Samsung or HTC or LG. Arcadyan is usually an LG smart TV or DVD Player. ADEMCO is usually a wireless thermostat. Liteon is a DVD player or streaming video device. Texas Instruments or Intel will be a tablet, computer or soundbar. 

    That's why they may show up as a unrecognized device. 

    Reply Like
  • Are you using Android, Windows, or Apple for your mobile devices?  There are some good apps that can help you better identify those unrecognized devices. 

    Reply Like
  • I don't think you are understanding this.  These devices have no place on my network.  I don't recognize them because they're not supposed to be on the network.  So please refrain from discussing how to recognize devices and focus on the question at hand please.  

    Reply Like
  • Jeff C. Exactly what I wanted to know thank you.  

    Reply Like 1
login to reply
Like Follow
  • Status Answered
  • 10 mths agoLast active
  • 10Replies
  • 692Views
  • 3 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!


Quick links

Community Guidelines

Help Center

Contact eero support

@eerosupport

eero.com


Latest from the eero blog

eero, plus peace of mind

Learn more about eero Plus and how our security suite helps to keep both your devices and everyone in your home safe while online.


Meet a few members of our team