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How do I block a website for a specific user?

I have profiles set up for all devices in the house, but want to have the ability to block specific websites for specific profiles (otherwise I'd ditch Eero plus and use an OpenVPN solution - but would rather this be user-specific)

100 replies

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    • PGA
    • 3 yrs ago
    • Reported - view

    I tried calling Eero support. Waiting on hold one Friday afternoon 2 weeks ago for over 1 hr and 30 min.(even though your hold message said 17 min hold time) What gives Eero?  Your support used to be Johnny on the Spot quick.  

      • Wujo
      • 3 yrs ago
      • Reported - view

      PGA  covid-19 issue likely

      • jsaka
      • 3 yrs ago
      • Reported - view

      Wujo That's not an excuse. If companies have to have business continuity plans in place for every other part of their business, customer service should have one too. 

    • icarswell
    • 3 yrs ago
    • Reported - view

    Let me be clear. This feature is essential for parents. If you cannot deliver on this feature (and you have already had 2 years to do so), then you will lose my business. I will update my reviews on Amazon.com and I will go and purchase a different product, such as an Orbi, which does offer this feature.

      • Sieglock
      • 3 yrs ago
      • Reported - view

      icarswell thanks for the feedback. The team is working on this and we are currently targeting a late summer ship date. I hope this helps. We want to keep you an eero customer.

      • anil001
      • 3 yrs ago
      • Reported - view

      Sieglock June or July ? I realised this is very important feature especially since kids are schooling from home. If it is too late then I would have look for another option and may return this router as well. 

      • devnull
      • 3 yrs ago
      • Reported - view

      Sieglock I signed up for the secure plan, but dissapointed to see it lacked this feature. I'll agree it's a must have basic feature I'd expect. I'll have to cancel my trial until this rolls out. thanks

      • Sieglock
      • 3 yrs ago
      • Reported - view

      devnull Thanks for letting us know. We will keep you updated and will let you know when this feature ships!

    • Drew.2
    • 3 yrs ago
    • Reported - view

    @sieglock 

    I want to add my voice to this chronic need.  As a parent,  you need the ability to block specific sites and to approve all new devices attempting to access the network.  Additionally a simple off option for wireless should have been a feature from the beginning.  I am very disappointed I purchased Eero as it is a huge failure.  Really a substandard product I regret installing this router.  I am ready to dig out the old net gear.  I see others have chosen Orbi.  I will check into them.  I have spoken to many eero support people about this issue.  Unresolved for too long.  Eero is not a product I can recommend 

      • Njphillips01
      • 3 yrs ago
      • Reported - view

      Drew I purchased eero last Thanksgiving, and just sold my three-pack for $150. Big loss... and I will not forgive eero for putting me in that position. Their advertising does not allude to the fact these simple features are missing. 
       

      I LOVE the parental controls on my Orbi. Fast speeds, and all the lock-down features I can need. I can even review what sites my kids are visiting. 
       

      I should have known better and simply stuck with Netgear from the start. 

      • anil001
      • 3 yrs ago
      • Reported - view

      Njphillips01 thanks for sharing, i am thinking to sell mine and buy Orbi or Synology. Does Orbi provides free parental control or monthly subscription? 

      • Njphillips01
      • 3 yrs ago
      • Reported - view

      anil001 both. There all is a free option, and a paid option. To be 100% transparent, I do not remember what I use. I was so happy for ANY option, I would have happily paid anything.

       

      eero totally missed this opportunity. SMH 

    • michp3
    • 3 yrs ago
    • Reported - view

    I gave up on waiting for this.  Had a guy run new network cables so that we could get faster speeds, he suggested TP-Link so we switched.  We now have this feature and it's faster. Will be putting the Eeros up for sale on Ebay today!

    • Wujo
    • 3 yrs ago
    • Reported - view

    Individual site blocking is only a temporary fix.  If we cannot tell our kids when and what they can view, it is only a matter of time before they learn to work around site blocking.  Every kid learns very quickly how to get around it.  

      • jsaka
      • 3 yrs ago
      • Reported - view

      Wujo Isn't that a good thing? You don't want your kids to be smart at solving problems, learn tenacity in the face of frustration, and coding for their futures? some of the best selling software right now is SELF-BLOCKING URL applications, for ADULTS who want to stay more focused on tasks without distractions during certain periods of time. I guess you're the only one on earth who is perfect. You should start a religion.

      • Wujo
      • 3 yrs ago
      • Reported - view

      jsaka  far from perfect but thx for the compliment 👍 All I’m saying is site blocking is not a necessity, discipline is.

    • michp3
    • 3 yrs ago
    • Reported - view

    Wujo, if any of my 3, 6, and 6 year old can figure out how to get around it instead of doing their virtual schooling- then I guess they don't need virtual schooling because they are pretty advanced.

    The point is Eeero is behind the times.  I blocked Facebook on my router after my step-daughter was out of line on it when she was 16... she's 28 now.  Blocking a site is not exactly new-fangled futuristic technology, if Eero can't figure this crap out they have no business selling product at the price they are selling it for.

    • whocares
    • 3 yrs ago
    • Reported - view

    The fact that this is sitting as 'answered' for 2 years with a "marketing non-answer" says a lot of about Eero's direction. After waiting 2 years for this feature, I'm also changing platform. Great that someone is creating a platform this easy to implement but can't be recommended for parents or any other situation where Internet access needs to be monitored and controlled.

    I've backed this company from the early days and have purchased ~10 pro devices for multiple houses. Very disappointed at the evolution of features for power users.

    • turquoise_vase
    • 3 yrs ago
    • Reported - view

    I've been monitoring this thread for a while, and signed up to comment on this. I've been using Eero for several months now, and have been extremely happy with the technology and the UI for managing the network. However, the parental controls, domain blocking, logging and options to set time limits is extremely  disappointing, especially considering this comes at an extra charge for the Eero + Advanced Setting. I wish I had bought the Orbi!!!! I hope anyone doing research finds this post and buys Orbi, to get controls which actually consider user requirements!!! Since Eero marketing clearly does not care about the customers, I will be buying the Orbi and recommending to anyone who asks to do the same!!  On a side note... even if you restrict adult content, the site still loads shows all the screen clip images but restricts the video from showing??? I emailed support on this issue, and after two weeks have not received a response... 

    • Ceiring
    • 3 yrs ago
    • Reported - view

    I will add my voice.  This is extremely important to me.  Having the kids at home full time requires being able to control the access to content.  Seems like a really basic feature that was requested years ago.  Get on this already.

    • Techtomato
    • 3 yrs ago
    • Reported - view

    I am also struggling with kids doing all their school work from home while I try to do a full time job.  I'm very dissapointed my new Eero does not allow blocking of Youtube, Roblox etc in school hours.  I had my ISP router set up to block these websites on a schedule.  My gateway Eero now receives internet feed from the router, and I thought these blocks would still work. Unfortunately it appears that with the gateway Eero now handling the DNS, it is able to evade the router's domain blocks.  So I have in effect paid a lot of money to Eero to ruin my kids homework and home schooling. I'm not happy about this. 

    • anil001
    • 3 yrs ago
    • Reported - view

    after much research and experiment i finally settled for Circle Home plus lifetime device which works very well, right now i have added next to eero but i am planning to get rid off eero and replace with my old router and make my own mesh. 

      • mrpme1
      • 3 yrs ago
      • Reported - view

      anil001 Did you remove all your eero profiles and only use Circle Home Plus?  I'm looking at adding Circle Home Plus to our eero network and set up profiles in Circle.  Do you find that better at blocking specific websites?  We've used Circle v1 before, but struggled with compatibility.  Looks like Circle Home Plus is integrated better.  

      • anil001
      • 3 yrs ago
      • Reported - view

      mrpme1 dont need eero profiles anymore or doesn't matter even if exists there. The circle device does everything that's needed, you can block sites or known categories. Also, allows unlimited access to something if needed (e.g. learning site). I am using 2nd gen device and there is absolutely no problem. 

      • mrpme1
      • 3 yrs ago
      • Reported - view

      anil001 Thank you so much for the information.  We use 2nd gen eero currently and adding Circle v2 looks to be much better than v1.  Are you also using Circle to monitor cell devices?  With teenagers in the house with cell devices, it looks like Circle can monitor them outside the home.  We also use Boomerang Parental Control and Bark to better track messaging and flagging key words.  Circle doesn't track any texting traffic.  thanks again...

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