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Eero that effects the others

Every single time I plug in my last and third eero, it affects ALL of the others. It refuses to work. The minute I unplug it, the others work and turn green again. Ive reset it, etc. Nothing works. 

3 replies

    • eero_support
    • 3 yrs ago
    • Reported - view

    Hello,

    Thank you for reaching out to us. We are going to need to do a little bit of troubleshooting to see if we can get this working for you. Can you describe the topology of your network? We are also going to want to try setting up the eero in question as the Gateway, the eero connected to the modem, if possible.

    Looking forward to assisting you,

    James

    eero Support

      • shaunnakaufmann
      • 3 yrs ago
      • Reported - view

      James looks like it’s defected. It won’t work as the main eero next to my router. That definitely answered that. Does Eero send me a replacement? What’s the warranty? I’ve not even had this a year. 

    • shaunnakaufmann
    • 3 yrs ago
    • Reported - view

    I have unlimited gigs. I have three eeros, The two work great. One in living room where the router is, and the other upstairs. I want the third on the other side of the first level. But no matter WHERE I place it, even if its right next to it!, it refuses to work. It causes other eeros to act weird, disconnect/reconnect, and most of the time simply cut my internet. But the minute I unplug it, my entire house works great...with two eeros, but slow at one part of the house, which is where I want one to be. 

Content aside

  • 3 yrs agoLast active
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