0

DVR Port Forwarding

I've already submitted a ticket to resolve but wanted to see who else is having issues.  I need to port forward my DVR which is no problem and have done many times before.  I have the IP address and the ports I need to forward.  The problem I'm having is 1) eero doesn't see my DVR at all which means I must do the port forwarding manual, 2) to add port forwarding, in addition to the IP address, you also need the MAC address.   There is no MAC address on my DVR system whatsoever.  I've logged in and checked the network settings and there is nothing.  How are you getting around this issue(s)?

5replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • If eero doesn’t see your DVR then your DVR isn’t connected to your eero network. I’m guessing it’s connected directly to your ISP’s router/modem combo or something like that.

    Like
      • davidro79
      • davidro79
      • 8 days ago
      • Reported - view

      cMoo92 

      Like
  • Connected to eero directly and still can’t see.  Inside the network no issues.  Anything going outside is unavailable.  Worked just fine with my net gear nighthawk router.

    Like
    • davidro79 well if it’s directly connected to the eero, then eero is giving it an IP address and it will be listed in the app as one of your devices. It won’t necessarily be called something like “DVR” but it’s one of the devices listed. You could try looking at your list of “recently online” so you know what’s there, then unplug the DVR from the network and wait a few minutes and see what shows up on the “recently connected”. Whatever device shows up there would be your DVR.

      Like
  • Tried that and nothing.  Will try again tonight.

    Like
Like Follow
  • 8 days agoLast active
  • 5Replies
  • 10Views
  • 2 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!


Quick links

Community Guidelines

Help Center

Contact eero support

@eerosupport

eero.com