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Accessing EERO Router via PC Web Browser?

I've seen many articles that state you can connect to the EERO router in your home through a web browser.  I've done this for decades with previous routers.  My network was set up with the router being 192.168.4.1.  When I enter that address in the Firefox Browser I get a message that says this client isn't allowed access.  I can't figure out how to allow that.  Right now I have to control the network via my iPhone app.  I'd rather use my PC - Windows 7.  Matt  See attachment picture for error message.

43 replies

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    • ohcomeon
    • 6 mths ago
    • Reported - view

    Any movement with this yet? my provider just sent my these pro 6 things, and i am seriously unimpressed. not only do i now need an additional hub as they only have 2 ports each, but on top of that, there doesn't appear to be any way to manage without an app? still? the engineer setup the 2 they sent, but as they seem to be of such poor rating taht 2 or them cant cover my tiny house they are sending out a third, which when it arrives i will not be able to set up as i don't have an apple of android device? surely this cant be true come on, 

      • ohcomeon
      • 6 mths ago
      • Reported - view

      pishta $15 dollar 5 port hub will be 100MBPS, those are no good to anybody. and i have around 9 wired devices, of which only maybe 2 have wireless capability. I have cancelled the whole deal now, returned the equipment. the connection was fantastic, but the mesh wifi instead of a proper router was a complete deal breaker, especially with no back end access.  my eero "wireless" setup had 3 ethernet cables between the modem and my pc, my old router had 1. really stupid, also, think about this, they all have a USB c connector, so all have a 240 - usb power adapter, so that's like charging 3 phones 24x7. I honestly urge anyone who has bought this gear to return it and get something else. horrible experience.

      • pishta
      • 6 mths ago
      • Reported - view

      ohcomeon 100M? Shame you could not find the $14.99 Netgear GS305 5 port Gig-ethernet switch on Amazon......one cat-6 to the eero pro, then one back to switch....and then your hard wired connections. 

      • pishta
      • 6 mths ago
      • Reported - view

      ohcomeon  The Eero pro draws 27w (9v@3.0A) that's one LED bulb in the closet. Additional eeros take 14-27W depending on what models you have. And of course you could always just run 2nd eero cat 6 down to your old router and have nothing change on your LAN side...there are always a few ways to run these. 

    • AgentEccks
    • 6 mths ago
    • Reported - view

    None that I am aware of. Although, I will say that while it was definitely a challenge to get these setup and took a whole day because of only being able to use the phone app. I've really not had to go back and "fiddle" with them. They just work, and "much" better than my previous mesh system.

    My other system had 4 units that didn't seem to work as well as these 2 units provided by my ISP in my 2600+ sqft 2 story house. I had 2 upstairs and 2 downstairs, now just 2 upstairs which also covers the backyard out by the pool and the front yard as well.

    Anything that needs to be managed now is easily done via the app. I recently setup Pi-Hole on my home server and easily redirected DNS over to the Pi-Hole with no issues at all.

      • ohcomeon
      • 6 mths ago
      • Reported - view

      AgentEccks nothing is done easily by an app you cant launch. i returned everything, no web backend and the need for multiple boxes was a complete deal breaker. if they had supplied me with a proper router instead of this eero rubbish i would have stayed, because the actual connection was really good for the price.

    • Chuck767
    • 3 mths ago
    • Reported - view

    with my eero router, how do i get into my tplink cp210 antenna/access point/client along with another tplink c1200 router in another building 1000 feet away to make some reconfiguration changes?

    before i had the eero router i had a tplink and though the web interface, i could see it all components and make changes.  How do i do this now?

     

    any help would be appreciated. 

    Thanks, Chuck

      • pishta
      • 3 mths ago
      • Reported - view

      Chuck767 What is the IP of the tplink cp120? Check the local LAN interface on the Eero for the MAC address of the tplink and use that as the GUI. Or you can whitelist the website. I would give the tplink and your other router a static IP and set it outside the DHCP range of the Eero so you can easily log into it with the same IP every time. Having a 2nd DHCP serving router under your Eero is not recommended unless you change the DHCP range so they do not overlap. 

      • Chuck767
      • 3 mths ago
      • Reported - view

      pishta thank you for the reply. I cannot easily  get the Mac address of the CP210 devices, since they are up on a tower. 
       

      if I was to determine the Mac addresses, how could I use that as my GUI? 
       

      also, how do I “whitelist” a website ?

       

      Thank you,

      Chuck

      • Chuck767
      • 2 mths ago
      • Reported - view

      Chuck767 

      pishta, and could you tell me how I can use the MAC address for my GUI?

      Thanks,

      Chuck

      • pishta
      • 1 mth ago
      • Reported - view

       you use the MAC address as an identifier (they usually dont broadcast their name) to determine what IP address it is using then use that IP address, sorry for the confusion. You cant get to a device GUI on MAC alone. 

    • nebraxus
    • 2 mths ago
    • Reported - view

    Ok so to those people saying "oh but you just buy a cheap phone", here's the issue with the current set up process I found the other day. DNS suddenly went weird on all my devices and they couldn't get online. With the exception (for reasons unknown) of 2 of my wired pc's. So I jump on my phone to try and reset or make changes to my Eero network, but I can't. Why? Because in order to make changes your phone needs to have SOME kind of internet connectivity. The problem here is, my mobile phone has very poor signal at home. The idea is that I have my internet to use wifi calling at home. So catch 22. My phone needs the home internet to be able to get online, but my home internet needs my phone to fix it. Your customers NEED a webgui interface to be able to manage their network if their phone is out of action for any reason! The only way I managed to get online was, as my PC didn't have the DNS issue I thankfully had the knowledge, know how and a spare USB wifi adapter to set up a wifi node on my and share the internet to my phone. Not everyone will be in that lucky position.

      • Chuck767
      • 2 mths ago
      • Reported - view

      nebraxus oh, totally agree, this EERO router is a disaster. 
       

      The phone app will not allow me to get into devices I have on my network 

       

      With my previous TP Link router I could use the web interface to make any changes on any of the devices on my net work. Now I’m dead in the water. I’m ready to get rid of this piece of crap and go back to my TP link router.  

    • GaryG
    • 1 mth ago
    • Reported - view

    I  haven't had to try it yet, but with my previous routers, I had to be hardwired to the router from my computer browser. This is to prevent outsiders from accessing your router from across the street etc.   I just ran a length of Cat 6 cable from my computer to the router and searched for 198.162.4.1

      • GaryG
      • 1 mth ago
      • Reported - view

        I take that back. My comment does not apply here to EERO or Portal routers. These are only iOS or Android based web control. e.g.  by the app on your phone.

      • Chuck767
      • 1 mth ago
      • Reported - view

       that’s the problem with these EERO routers. The phone apps don’t allow you to do anything like you could do in the past using a web browser.   I cannot get into a lot of the items I have on my net work with the phone apps.  The items I can get into with the phone apps won’t let you do much like in the past with a web browser. 

    • James_Reneau
    • 3 wk ago
    • Reported - view

    I just got this mess from TDS Fiber and the thing is horrible. None on my devices that require the 2.4 frequency will connect. So my alarm system does not work, my door camera does not work, my indoor camera does not work. My Roku and this unit have a hard time keeping its connection. The installer told me these were shoddy and I would need to get something better to make things work. I was thinking Amazon would have put in the work and created a decent product but I guess they just excel at listening devices.

    • Amaznsuck
    • 9 days ago
    • Reported - view

    I've recently been lumbered with this hunk of junk due to a new ISP. I wanted to answer everyone's questions in one so here goes...

    They don't allow gateway access because 

    1. Big tech think you're stupid. 

    2. They want you to download their app to gather data on you (hence why you need to register). 

    3. They want to maintain total control of "their" device, even though you paid for it you don't really own it. 

    4. It's a further global push to an absolute reliance on smartphones and apps. 

    5. You have to use your smartphone storage space for their sitty little app, do they care, nope. Just keep being a sheep. 

    They could very easily allow gateway access, they choose instead to not give a fk about what customers want and as with all big companies, and just do what they want to do for the interests of their business end of. I've since cancelled my ISP order and will be going with another company. 

      • pishta
      • 9 days ago
      • Reported - view

       As an ISP employee, Ill try and assist. These are not the "end all be all" routers that everyone needs. These are simple (think smart phone user simple) routers that do what 95% of what people need them to do. They work seamlessly with quite a few new devices (ring cams, echos, etc) that are VERY common nowadays and you literally set them and forget them. If they fail, you can use your phone app to see what has failed, usually. Now for the other 5% that demand a full function router with custom port forwarding, DNS, wireless access times and guest accounts, they are on Amazon...go buy one. We get hundreds of no wifi trouble tickets a month and if we can cut these in half, these products pay for themselves on our end. Most of the wifi tickets we roll on are simply forgotten CUSTOM wifi passwords or names that a hard reset back to factory sticker name and credentials fixes that the customer refuses to do on the initial call (believe me, they tell them to do a hard reset as the second thing, a power cycle being the first) then quite a few of those are people who have done a hard reset now cant find their old wifi named networks! A vast majority of people who use these products don't have a clue how this stuff works and a full featured router with 20 different VLANS port triggers, guest accounts, admin and Linksys registration and PHONE APP (!) would make things a whole lot worse to customers who have little knowledge of these and have FULL ACCESS to these 'interesting' settings. Want a cheap router, buy a Netgear. Plug it into the ethernet port of the cable or fiber ONT and dig in, just don't expect your ISP to do ANY troubleshooting on CPE (customer owned equipment) as they don't have the data sheets on 23 different consumer grade routers and WAP's that are on the market, and typically the person who bought the CPE knows more about their product anyway. I'm not defending these EEROs. I'm just pointing out that you can buy and use your own router, the chap that ditched his entire fiber order because he didn't like the supplied EERO router probably took a step back onto a DOCSIS cable service that has 30% of the bandwidth AND a locked down router if he has VOIP. Have fun. 

Content aside

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