3

Accessing EERO Router via PC Web Browser?

I've seen many articles that state you can connect to the EERO router in your home through a web browser.  I've done this for decades with previous routers.  My network was set up with the router being 192.168.4.1.  When I enter that address in the Firefox Browser I get a message that says this client isn't allowed access.  I can't figure out how to allow that.  Right now I have to control the network via my iPhone app.  I'd rather use my PC - Windows 7.  Matt  See attachment picture for error message.

21replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Hello,

    There is no webGUI function with eeros. With traditional routers you would be able to access their webGUI using this method, but with eero all of the settings are handled through the app on your iPhone or Android. 

    Thank you,

    James Wilcox

    eero Support

    Like
      • LisaK
      • LisaK
      • 1 yr ago
      • 8
      • Reported - view

      James When I first got my Eeros, I could access the main router through a web browser, but lately I can't.  I want to see the logs to investigate a problem with the Macs in my house dropping their connections.  Please restore browser access to the router admin interface for those of us who know what we are doing -- it's patronizing to block people from accessing their own equipment.  Thanks!

      Like 8
  • That stinks, especially since support can log in directly with my account email and location.

    Also I found that the app is way slower responding compared to the web liks that support person accesses.

    Slowly becoming disillusioned by the whole Eero experience. I had to negotiate with support (Tier 1) person to get them to agree to what I wanted all along - bridged mode.

    Was advised previously to use what I considered a precarious move - using split IP's in my home network. That is until the two "slave" Eero's became disconnected  from the main gateway unit. 

    Life with 3 Eero's in badged mode is far better and now looks like I should have done this before. Bad advice and stupid for me to have believed it. 

    Like 1
  • What about those of us who don't have a cell phone? How do I access the settings from my pc?

    Like 1
    • rreed55 doesn't look like it's in the cards. You may have bought the wrong device(s). 

      Like
      • rreed55
      • rreed55
      • 4 mths ago
      • Reported - view

      Henry-In-Florida I didn't buy the eero device; it came free with Frontier fiber.

      Like
      • jay
      • jay.1
      • 1 mth ago
      • 1
      • Reported - view

      rreed55 If you seriously don't have a phone, and that's not just an academic question, you can get an Android phone for $20 or even $0 with a cheap prepaid cell plan.  You pay $25 for one month of service that you never use and you end up with an Android phone.  It's a piece of junk but it'll run the Eero app just fine.   I also wish there was a web app.  I used to have a Linux-based wifi Mesh with millions of settings that I enjoyed fooling around with.  But Eero works so well, it's just so easy and I can think about other things instead.  I'm willing to give up the heavy desktop interface and suck up their phone app.  

      Like 1
      • rreed55
      • rreed55
      • 1 mth ago
      • Reported - view

      jay Yes, I have a phone. I like eero, too. The ability to be able to access eero using my desktop is not a deal-killer; it's more a matter of what I'm comfortable with. Just seems to me that a company that can make a fine product like eero can easily make a desktop app.

      Like
  • It is clearly described in the documentation that a app on your smart phone or tablet is required. The only good news is that the connection and settings on the Eero Pro 6 is very stable once set the way it works best (which for me was to bridge it to use my main router to handle IP's). All the Eero needs to worry about is handling the meshing of all WiFi users and the ghost connections between each of the slaved WAP units. I enclose a spectrum pic saved from WiFiExplorer.

    Like
  • Yes, NOT a fan of no WebGUI here either.

    I've had to call support twice to make simple changes to my system because the App did not work to save these changes, However, once Support makes the changes it does save. It did seems to work for adding static IP addresses though.

    The other issue, I had with the last call, attempting to setup a custom DNS, the Tech. only had access the IPv4 address - no IPv6 addresses. I have access to IPv6 addresses in the app, but it won't save after making changes. Also, no matter what email I try to use in the App, it tells me that it is not a valid email address.

    On the brighter side, both Techs. that I spoke with today were great, and very friendly.

    I hope they can make the WebGUI available in the near future!

    Like 1
    • AgentEccks Don't know what's going on there, agent X or should I say "Eecks". Do you?

      Like
  • I was trying to demonstrate several issues with the Eero product, and with web GUI and with support. Whether that makes a difference or not to the company, dunno. It seems to work with my devices fairly well, however the convoluted steps to work as a full link as an Router is a problem, then there's recovery from loss of the provider when using as a router (that's what prompted me to turn it into bridge mode), also it's limiting GUI functionality with an app, fourthly, why do I have to depend on support to get stats on operation of the devices at all? I want all the stats in my Eero device to be available only to me not to be shared to a tech who can dial in at any time. What kind of privacy's that anyway? Lastly the lack of understanding and support in dealing with breakdowns in the system from a user perspective. Well those seem to be game changers for some folks. Me, I'm stuck with it but caveat emptor (E.G., YMMV). Gook luck! 

    Like
  • I am glad I found this. I don't care how good this piece of equipment is...if you can't sign into the device via web it is not worth it. Here in Florida, Spectrum is using a different router but they limit access and now the other provider (Frontier) are offering these...again with limited access. Cell phone apps are fine when they work, but this one is very buggy and even when you get in you don't have full access. It just confirms that you should always get your own routers. Eero if you want a decent product put that access back or maybe somebody can explain why they took it off to begin with??? Until then back to the store...

    Like
  • The OP, @mmsediacek wasn't aware (again) that Eero only used a iOS or Android based web control. Sorry. Learn to live with it or return the device(s). Also that it WILL automatically try to figure itself out and often that is wrong. You have options but using them requires help occasionally. Good luck with the varying level of support at Eero. Ask for next level help and be prepared to wait for it or deal with email or do some research here. 

    Like
      • rreed55
      • rreed55
      • 4 mths ago
      • Reported - view

      Henry-In-Florida Wow, thank you for that beautiful solution! 🙄

      Like
  • Yeah, I didn't understand that response either but anyway I returned it. I can't understand the possible reason why they would take this interface away...costs? Again maybe the public doesn't care, but if you have any kind of tech experience, you will.

    Like 1
  • I have the routers wireless still up and when I can't get past a websites Googleadservice.com cannot be found white page, i just reconnect to my routers wireless, voila. I can get right past the block. My wife has the app on her phone so I cant just "get it done" , ie whitelist the googleadservice.com. And for the longest time my kids Pixel 4 could not access ESPN plus app on the eero network, or instagram, or even snapchat?. I said this is ridiculous and reenabled the arris routers wireless again and he started using that with no isues. WTH>

    Like
      • rreed55
      • rreed55
      • 1 mth ago
      • Reported - view

      pishta You may be able to connect by using your mobile connection instead of your WiFi.

      Like
  • Dont need a phone (I have a locked down corp phone so I cannot add apps) so I just downloaded Bluestacks X to my laptop, downloaded EERO app onto bluestacks and ran it off laptop. Its an Android emulator for PC, worked great. Whitelisted a few googleaddchoices and now all is well. 

    Like 1
      • Wolfboss
      • Wolfboss
      • 5 days ago
      • Reported - view

      pishta do you know if you can port forward with the app on blue stacks

      Like
  • Its just like the phone app. I don't run windows normally so I don't have it on my Linux rig but Im sure whatever you can do on phone you can do on bluestack emulator

    Like
Like3 Follow
  • 3 Likes
  • 4 days agoLast active
  • 21Replies
  • 6098Views
  • 13 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!


Quick links

Community Guidelines

Help Center

Contact eero support

@eerosupport

eero.com