That stinks, especially since support can log in directly with my account email and location.

Also I found that the app is way slower responding compared to the web liks that support person accesses.

Slowly becoming disillusioned by the whole Eero experience. I had to negotiate with support (Tier 1) person to get them to agree to what I wanted all along - bridged mode.

Was advised previously to use what I considered a precarious move - using split IP's in my home network. That is until the two "slave" Eero's became disconnected  from the main gateway unit. 

Life with 3 Eero's in badged mode is far better and now looks like I should have done this before. Bad advice and stupid for me to have believed it. 

It is clearly described in the documentation that a app on your smart phone or tablet is required. The only good news is that the connection and settings on the Eero Pro 6 is very stable once set the way it works best (which for me was to bridge it to use my main router to handle IP's). All the Eero needs to worry about is handling the meshing of all WiFi users and the ghost connections between each of the slaved WAP units. I enclose a spectrum pic saved from WiFiExplorer.

I was trying to demonstrate several issues with the Eero product, and with web GUI and with support. Whether that makes a difference or not to the company, dunno. It seems to work with my devices fairly well, however the convoluted steps to work as a full link as an Router is a problem, then there's recovery from loss of the provider when using as a router (that's what prompted me to turn it into bridge mode), also it's limiting GUI functionality with an app, fourthly, why do I have to depend on support to get stats on operation of the devices at all? I want all the stats in my Eero device to be available only to me not to be shared to a tech who can dial in at any time. What kind of privacy's that anyway? Lastly the lack of understanding and support in dealing with breakdowns in the system from a user perspective. Well those seem to be game changers for some folks. Me, I'm stuck with it but caveat emptor (E.G., YMMV). Gook luck! 

I am glad I found this. I don't care how good this piece of equipment is...if you can't sign into the device via web it is not worth it. Here in Florida, Spectrum is using a different router but they limit access and now the other provider (Frontier) are offering these...again with limited access. Cell phone apps are fine when they work, but this one is very buggy and even when you get in you don't have full access. It just confirms that you should always get your own routers. Eero if you want a decent product put that access back or maybe somebody can explain why they took it off to begin with??? Until then back to the store...

Yeah, I didn't understand that response either but anyway I returned it. I can't understand the possible reason why they would take this interface away...costs? Again maybe the public doesn't care, but if you have any kind of tech experience, you will.