0

BT Home Hub 5 as a modem, or best modem to connect to BT Infinity in the UK

Hi,

I am trying to replace my BT Home Hub 5 with a new Eero Mesh. When I bought the Eero I didn't realize it was just a WiFi router and doesn't include a modem. I have tried to configure my BT Home Hub 5 as a modem by turning off it's WiFi and just connecting the Eero to the Ethernet port.

I found devices were dropping off the Eero network and disappearing, and after lots of investigation I discovered it's is because the BT Home Hub has DHCP enabled and is still doing NAT, so the BT Hub sometimes grabs devices using it's own DHCP and then Eero can't see them any more on its network.

I have tried turning off DHCP on my BT Home Hub, but the hub cannot work purely as a modem / bridge, so I lose internet connection and nothing works.

Does anyone know how to configure the BT Home Hub 5 as a modem/bridge for use with Eero? Has anyone got it working by turning off DHCP on the BT Home Hub?

If that's not possible what modems are people using with Eero to connect to BT in the UK? I do not have an Openreach modem, just a router. Has anyone got any recommendations for modems that work with BT Infinity 2?

Thanks in advance

Simon

Reply Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
Like Follow
  • 8 days agoLast active
  • 7Views
  • 1 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!


Quick links

Community Guidelines

Help Center

Contact eero support

@eerosupport

eero.com