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Eero Pro 6 getting warm to hot

Hi, my few weeks old Eero Pro 6 is getting warm to hot above and below the surface. I have put a mesh under the router so the air can circulate as i do not want heat to be trapped under it, long term cannot be good for the electronic components inside. Is about 98 F on the top and 108 F on the bottom.
Is it normal to get warm to hot ? any experience with it appreciated. 

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  • Hello Chris8,

    eeros use heatsink technology and will get warmer depending on the traffic going through them. If you start to notice speed decreases or eero restarts it could be that the eeros are over heating and going through an automatic system to prevent the eeros from damaging themselves or creating dangers externally. I have included an article below that will go over placement guidelines for eeros. Take a look at it when you can. It could be that your eero is just in a place that is causing it to hold heat more than it should.

    https://support.eero.com/hc/en-us/articles/207897393-Where-should-I-place-my-eeros-#:~:text=For%20a%20quick%20and%20easy,eeros%20out%20around%20your%20home.

    Regardless, keep a close eye on the eero. Because if it is overheating we will want to get that replaced asap before it becomes a hazard and you may want to call our support line sooner rather than later so we can look and see if we are getting any overheating flags in the system.

    Thank you,

    James

    eero Support

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    • James 

      I will try to figure it out for more. Keep sharing such informative post keep suggesting such post.   
       

      krogerfeed

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  • Hi,

    Thanks for your reply and the article. The router is in a cool place. I checked on general electronics and 108 F looks that electronics are able to handle and is within normal range. I have also noticed on all four sides there is scalloped/concave edge so there should be some air movement underneath the Eero for air to circulate, since there are no vents anywhere on the device. So I think we good on this. 

    Thanks for your input.

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  • I wonder is this related to it getting warm when I updated to iOS16 I started having a strange problem where I have to reset my Apple Phone and Apple Pro Max tablet which is strange as I have only got the the Eero Pro 6 Mesh router as part of my FTTH install.

    Like 1
      • woolf
      • woolf
      • 7 days ago
      • Reported - view

      While I assume this is wholly unrelated, ever since I’ve upgraded my iPhone to IOS16 my Eero Pro 6 keeps going offline and is very hot to touch. I’ve lifted it up so air can flow underneath but every couple of hours the light turns read and I have no Wi-Fi. 
       

      my iPhone 13 ( and now my new iPhone 14 always have trouble accessing the internet if connected via Wi-Fi to my Eero Pro 6. Nothing else does (this has been going on for a year now). My wife used to say I had a bad iPhone antenna but this is the second iPhone to have trouble with the Eero 6.

      Like
    • Hi woolf ,

      I think the phones iOS upgrade is not related to your actual issue.  The eero going red intermittently means it is losing access to the internet.  When an eero loses internet it starts working harder to reconnect, which might be generating the extra heat.

      Please send us an email and use the subject line "Community Followup" and put in a link to this chat in it so we can take a look into what is going on.  If you have a different eero we will likely want to swap this eero with one of the others to see if the issue follows the eero itself.

      Like
  • Strange the light on mine stays white like normal maybe it is just my phone not liking the password if only you could use a longer password would maybe stop the problem happening

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