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PPPoE failure

So I set my dsl modem up in bridge mode.  
When I choose PPPoE and enter my credentials on my eero 6 pro I keep getting a “we could not update” pop up and it locks up the eero iOS app. 
I tried power cycling everything.   No luck. 
many ideas??

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  • A PPPoE authentication failure error message means that either the username and/or password entered into the WAN interface settings page is incorrect. ... If you still have a PPPoE client installed on a PC that was connected directly to the ISP, check its settings to verify the username and password.
     

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