Eero in Bridge Mode not allowing connection to hardwired LAN devices
I am using an Eero Pro 6e as a wireless AP in my network. This is my topology:
- Router/DHCP server
- Eero in Bridge Mode (AP)
- LAN Devices
- Additional LAN devices
- Sonos running SonosNet
- Router/DHCP server
I started noticing issues accessing web services hosted on my NAS, but only for wireless devices.
Wired devices have full communication both with LAN hardwired devices branching off my Switch, and they can also ping any wireless devices on my network.
However, wireless devices connected to my Eero cannot ping any of the wired devices on my network. If I restart any of the LAN devices connected to my first switch (including the NAS), they show up in the Eero app for a few hours and drop off silently. If I pull up my Eero app after a day, it shows them all as "recently connected".
If my Eero is in bridge mode, shouldn't my router be the authority on what is currently connected to my network? I find it strange that I can ping LAN -> Wireless but not the other way around. Also interestingly, my local DNS server has no problem sending the correct IP address for my lan domain, which suggests DNS requests are making it to my router, but the device can't connect to the resolved LAN IP. If I unplug the wired device and plug it back in, I can access it from a wireless device for a few hours.
I am on the latest software 6.13.4-21 although I started seeing this behavior an update ago. I originally thought it was an issue with my router, and after a lot of digging I was able to reproduce the issue by pinging the LAN device while hardwired, and the pings failing once switching to WiFi (also, not seeing the wired devices in my Eero app).
Any help is appreciated!
The topology looks correct for a single eero. if you have multiple eero you will need to have one between the DHCP router and the switch. One eero must be upstream of all other hardwired eero in the topology to be the gateway eero.
From the behavior it sounds like the eero isn't bridged. If the eero is bridged, yes, your router is the authority. The switch might also be doing something odd or unexpected.
You may want to call support so we can take a look and see what we can see: https://support.eero.com/hc/en-us/articles/207376426-How-do-I-contact-eero-support-
Thank you for the reply, Michael.
The Eero is definitely bridged, and I do have a single Eero setup (no mesh). The switch is unmanaged, and is allowing traffic between lan and wireless devices, and doesn’t seem to be an issue.
I tried calling support before asking here, but was left on hold for a very long time. I’ll try calling back today if that is the best way to get support.
I have this exact same issue so would like to know if there is a resolution to this.
I have a simple LAN, with a single switch for connected devices, and the Eero 6 mesh, in bridge mode with a base connected to that switch and the other meshed eero somewhere else in the house.
For some reason i can ping and see all devices connected on wried and wireless except the Synology NAS.
These devices also show up as connected devices in Eero, except the Synology.
If i enable the wifi on my old a non mesh wifi AP and connect to it from my wifi devices (non specific, as ive tried a windows pc, a mac, and an iphone) none will ping the Nas if connected to Eero Mesh.
Once i connect to the old wifi the arp -a shows the Synology mac address, and when i reconnect to the new eero 6 mesh, the arp entry is still there but i cannot ping it.
ive ruled out the devices connecting to the wifi, and the nas as they all work when on the old wifi, its definitely something with the Eero so really keen to see if anyone has resolved this.
Verify that there are no routing or VLAN configurations on your switch that might be causing the separation between wired and wireless devices. Incorrect VLAN configurations can lead to devices not being able to communicate across segments.
- 1 mth agoLast active