Latest Software 6.4.0
Anyone else noticing that wifi is disconnecting frequently after this recent software update to 6.4.0?
Hello gagne ,
I would like to look into this with you and identify what is causing you to experiencing frequent disconnects over WiFi. Can you describe what devices are disconnecting? Does it look like the eeros are going offline when these disconnects happen? Can you provide a description of the topology of your network?
mac laptops, phones, printers. Wifi Eero units itself goes offline despite router seeming to still be connected. When I reset JUST the Eero gateway it seems to come back online just fine which I think suggests the router is still getting a signal. It is cable internet into router without wifi which the Eero 6 connects to. I have an additional hardline for my work computer connected to the other gig port on the router directly which also does not seem to lose any connection. As far as topology. I have the main router in the basement connected to an Eero 6 serving as a gateway. I have an additional Eero 6 on the main and upper floors that get wifi connection from the gateway in the basement. App says they are correctly positioned and getting good signal when operational.
I've reviewed and will consider relocating although all of them are in pretty optimal positions and the initial setup tested and verified this when I set it up originally. I recently changed internet providers so I am investigating that as well. Just unfortunate that a software update and ISP change were virtually simultaneous. Thanks. I was hoping anyone else reporting similar issues would at least point me in the right direction.
Nope, no problems here... 4 eero pro 6's, 130+ devices.
I updated to 6.4 this afternoon and am seeing multiple devices connecting but no internet access. If I run a ping test to 22.214.171.124 I’m seeing sporadic packet loss from my phone. Wired connections are fine and weirdly things like Amazon Echos are fine, yet iPhone, PS4 and laptops are dying. I’ve reset my eero network completely, rebooted router and still the same. Not moved the eeros either as were working fine before update
I had the exact same problem. After upgrading to 6.4.0 my wifi speed consistently drops (from 100 to 20 for few seconds and back to normal), devices disconnect and having trouble to reconnect. I spoke 3 times with customer support (total of more than 3 hours), tried everything they suggested (changing parameter/configuration/reset/rotation/whatever), and after we had no change they blamed the ISP.. I told them that the only thing that recently changed was the software upgrade and that before it was perfect, but they insisted that it can’t be the cause for that.
I spoke also 3 times with the ISP, had 2 technician visits to my house, they checked everything and replaced the modem to a new one just because I insisted, and their conclusion was that my problem is not related to them.
As the problems continued, I had no choice, I bought a new router (Google Wifi), and guess what? Problem solved…
Every time I click something on my laptop it disconnects from wi-fi ant then reconnects again… My Iphone keeps showing “unable to connect” to my wi-fi, or some other bs message ( sometimes)??!
also my little daughters Ipad 4th gen is unable to join wi-fi at all unless I turn off WPA3, but then evey time I try to join or connect ( drops out every minute or less on laptop), I have to re-enter the wi-fi password even as I chek the “remember this device” mark…
What is going on. WOW reps are no help either. Hopefully AT&T comes soon to my area with their optic cables so I can switch back and get something else other than eero because ever since I’ve been using eero ( about 12months now), nothing but trouble :(
Yes! Since 6.4 I am getting often buffering on my ROKU devices and my Apple TV devices. I also now have ROKU Ultra devices that will not connect to my WiFi even though they see the network and report excellent signal strength. I am also getting frequent disconnects on many of my devices. I also am having frequent “not responding” errors on my HomeKit accessories.
3 eero pro units, no issues with latest updates. My network simply works since switching to the eero units last year.
I am having the same issue. Seems like it was started happening around the time the 6.4 update came out. It appears that the gateway eero thinks it is losing connection to the internet, but the cable modem remains functioning properly and any devices plugged directly into the modem remain connected. I have two 2nd gen eero Pros and two beacons, all running the current software. All of my wireless devices remain connected to the wireless network but they all simultaneously lose connection to the internet about 6-10 times a day for 10-30 sec or so. If you are on an iOS device is pops up a message saying the wireless network has no internet connection, and in the eero app it's red and says disconnected. If you restart the gateway router or wait 30 sec or so everything comes back. It's extremely annoying and disruptive to online gameplay. I have had my cable modem replaced and that had no impact, and I have tried resetting everything to no avail. The network was working perfectly fine for over a year before this, so it's not router spacing or anything like that. None of that has changed.
- 1 yr agoLast active