Latest Software 6.4.0
Anyone else noticing that wifi is disconnecting frequently after this recent software update to 6.4.0?
Having the same problems as others on this thread -- frequent disconnects, dropped packets and trouble loading pages -- ever since the new software release. System was working great for over a year and then -- boom -- frequent problems. I've tried everything -- making sure my modem is in bridge mode, restarting the eeros, power cycling modems and eeros, etc. Very frustrating to see a working product fall apart like this. Hoping that a software update is coming soon??
Feels great to read you guys! I’ve been having the exact same problems for a week now. I’m loosing my patience! Still no news from the eero team, 2 days after completing form. I called as well, at 9 a.m., and it says it’s closed and business hours starts at 8 (and the line cuts!!!). Not impressed with customer service and this thread doesn’t reassure me. I’m about to ask for a refund - after 9 months of perfect functionning, device has too many problems (wifi cuts, all eero = on red. It does work after i unplugg-replug - including modem - but problem comes back few hours later). It is not an issue with the internet provider’s network. I’m reading between the lines it might have to do with the eeroOS 6.4.0 software version? Thinking to GO with Google Nest wifi now…
I am having the same issues as everyone else who has posted. Eero6 system installed 2+ years with mesh nodes in same locations this whole time.
How do I downgrade EeroOS to 6.3.1 or earlier? Additionally, how do I change the update settings to manual approval instead of automatic?
I’m having major issues. The Eero app says I have almost a gig, but when I do a Speedtest.net on an iPad. It says I have no connection even though the Eero 6 Pro light is steady white. I have WoW home internet. Assuming it was the WoW, I ordered a T-Mobile home WiFI and having sane issues when connecting it to Eero system.
I am having the same issue others have described. For me I think it started with 6.3.0 or 6.3.1. I updated to 6.4 a few days ago and then to 6.5 the next day. Neither update has resolved the issue. Wifi devices keep losing internet (device connected, no internet). This will happen randomly. Wired streaming devices will buffer when this happens. I restart the network from the app and it will be fine for a few hours. Everything was working fine until recently.
Hey guys, version 6.5.0 here and issue still persist! Mine is right out the box too! Did everything I can. Spent hours speaking with multiple agents, changing up networks, removing a node, 35-45ft distancing, disabling secure, changing up DNS, also spoke with my provider and modem company and still no luck. These random disconnections is not what I paid for. Anyone know a fix to this other than relying on the guest network? Resetting my eero three times a day minimum is starting to make my old $100 set up look attractive again.
Getting timeouts as well, diagnosed it yesterday. Perhaps has been happening for a month or more, as have had weird internet glitches for that long. This is not a placement issue, everything is optimal, and all eeros are connected to each other via cables. Anything connected to the eero network (linux, mac, windows) has this timeout issue simultaneously (tested wired and wireless), whereas anything bypassing the eero network and connecting directly to the modem does not. Abysmal template responses here from Eero. Have your engineering department provide your support.
Other debugging steps we've tried:
1. toggling eero settings
2. replacing cables
3. replacing switches
4. testing wifi and wired
5. adjustments in case of overheating or dust
6. testing different dns
Debugging steps still to try:
1. Ipv6 mode, that was mentioned by another user here
2. changing the eero dns server to the modem's ip
3. adguard dns server connected directly to the modem, that the eero can then leverage for dns
4. swapping the gateway/router eero (the one that plugs into the modem) with one of the other eeros, in case the main eero has become faulty
it would be ideal if we could also try downgrading the firmware
If anyone also has good cross platform monitoring software recommendations that would be good, right now windows hard fails however macos and linux seem to wait upon these failures to resolve, so we are using ping commands with appropriate environment specific flags to monitor.
How do I check what version software I have?
Open the app Settings/software updates/
Our Orbit B-hyve controllers at two different houses, both on eero networks, will no longer connect to wifi. Orbit even sent us new boxes to try, same result. Both connect just fine to neighbors non-eero networks.
- 1 yr agoLast active