Option to Disable 2.4ghz band.  Force all Wifi communication over 5ghz.

Hello Folks.  Please revisit the ability to do the following, because as a customer with a wide array of smart home devices deployed on his network, for the purposes of configuring various devices *at all*, I need the ability to blanket disable 5 GHz, at least temporarily - as some smart devices, like the ambient weather 2902 station, cannot connect to 5GHz at all and thus my phone cannot be set ‘automatically’ to be on 5 GHz during this configuration process.  Likewise, certain building materials greatly inhibit 5 GHz, such as metal roofing.   Thus 5 GHz is sub-optimal in certain buildings.

Please treat this as an urgent use case and prioritize accordingly.

Thanks,

Joe

I am also having the same issue with the Eero pro I just purchased.

I need to have control over this especially when my devices are constantly switching between 2.5 and 5 GHz. Is it normal to lose connection when this happens? I feel like when I'm working from home and moving around the house my VPN drops going from 5 to 2.5 GHz.

Please fix this Eero. We should have the ability to chose which device belongs on which netowrk.

Steve

This is the basic of WiFi AP feature. I need to be able to disable 2.4GHz. Actually I need a more detailed approach to the configuration settings. It is good that Eero target users that are not technology savvy, but they also need to offer more configuration details for the technology literate. I just received my 3 eero and so far I am not really happy that I have no idea what is the full configuration. I am concern that when I will encounter a problem I will have no idea where to start troubleshooting, beside pushing the troubleshooting button.

Having the same problems - in busy urban places, the problem is interference on 2.4 Ghz not device instability @drew  from Eero. I'm wasting tonnes of time now waiting for my devices to catch up, and expected a more advanced setting. I previously had an extender which would worked on 5 Ghz alone and I replaced with eero to avoid 1 dead spot. Now everywhere is so slow, the whole house is a dead spot...MESH is great, but you need to allow band selection, please now, before I have to ditch you.

I'd like to be able to force 2.4g for setting up IoT devices with my phone because it doesn't work when the phone is on 5G and the device can only do 2.4g.

I understand that the Eero concept is to make home wifi networking "easy" for the average user.  But I think you're seeing a LOT of demand here for the ability to manually turn on/off either the 2.4Ghz or 5.0Ghz bands.  That Eero just keeps responding with that feature as "unplanned" is simply asinine.  It ain't that hard. I know a kid who's an amazing programmer and he could teach Eero how to do it (or do it for them) in 20 minutes.  C'mon, let's be more responsive to what your customers need and want, not what some arrogant lead engineer "thinks" we need.

I need the same. Outrageous we do not have the option to change network to 5ghz. Please have this fixed otherwise have no choose but to abandon your product and I just purchased it as it confirmed it uses both networks. 

Wow, this feature has been continuously requested for at least THREE YEARS, and nothing has been done? That's about the lousiest customer service I've seen yet. I just got my eero system with my fiber I had installed 3 days ago. Although I didn't have to pay for it, I hate it nonetheless. Band steering is on, but my phone and tablets still tend to connect to the horrendously slow 2.4ghz band, and that effectively defeats the purpose of having 1k mbps fiber. It's no faster than my cable internet was, using the eero system. It just sucks that I can't designate a separate ssid and choose for myself which band I want to use. I'm buying a new router and the eero will be tossed in the closet. 

I was so happy with my apple airports!!!  they were fantastic.   what a terrible disappointment. My nest thermostats are disconnecting, as well as my smart switches.   not cool...

I was excited to get these today. I had initial issues getting the setup of the devices.  I had them on each floor in a common area, then I basically had to put them in the same room as the modem.  After setup and placement back into the common area on each floor, I found that I cannot set up my devices to connect consistently to 5g (5 echo shows 5 and 8, iPhones, iPad's and laptops) even with the band steering enabled.  This results in my smart device's lights and thermostats to disconnect as the previous poster indicated. I have to send these back, it is a deal-breaker for me.  This is my fault as I did not do enough research.

I just got the Eero 6 Pro and cannot get some of my devices on 5GHz since it detects 2.4GHz first. You can pause 5GHz, but no 2.4GHz? Why is this limited to one? Come on guys, there should be an option to have two SSID to differentiate between the two or the ability to pause 2.4GHz or 5GHz.

Some areas 2.4GHz is too crowded. The signal strength may be great, but the bandwidth is horrible. Switching to 5GHz makes a huge difference for me in my area.

I may take this back and go with something else that allows for these settings. 

I registered just because of this. Totally ridiculous!! You should put this in bold red on your packaging. I’ll make sure I do my part to downvote your product and highlight this fact to anyone that’s considering this crap. What a waste of time and money.. now i have to sell this crap on ebay.

pls i like playing games but when I'm on a 2.4ghz network I lag a lot and is a really bad experience plus my router is pretty close not that far

It’s needed!

I find some devices randomly end up on 2.4 ghz and there is no visible indication of this anywhere, other than excessive buffering with video streaming etc. I've tried band steering but this actually causes some devices (for example a smart TV) to be unable to connect, even though they support 5 ghz just fine. Disabling 2.4 entirely seems like the easiest fix and it's frustrating that this isn't supported.

Agree with the sentiment of all these comments and now with the latest 6.4.0 software update they seem to have gone backwards even though the updates says it delivers ‘Automatic channel selection improvements’.  I now find that many of my devices connect to 2.4ghz even when right next to an Eero Pro router and even when the app says a device is on 5GHZ it’s killing the speed to c50-100mbs on a 500mbs broadband.  I’ve got a cheap TP-Link access point in my garden hardwired into a switch via the Eero pro gateway and it gets 450-500mbs when a device is on 5GHZ so there is something fundamental wrong somewhere in either the hardware and/or software that Eero need to fix or give their customers that know what they are doing the option to put 5ghz devices on that frequency.  Like so many other customers I live in a built up area and 2.4GHZ is horribly congested and I have other network devices that only work on 2.4ghz (e,g. Ring cameras and extenders plus Sonos Mesh in 2.4ghz band), so I need to get all my modern devices onto 5ghz to get the full speed from my broadband for those devices that can make the most of it but also keep the older ones/less bandwidth hungry on 2.4ghz.  Please Eero reconsider the decision not to give your customers more control over channel/frequency connections as this feels like a decision driven by engineering ego  rather than being customer focused (which is what Amazon are famous for!).    It’s killing the performance of your offering vs your competitors and I know I’ll be looking for an alternative to Eero when it comes to the point wifi 6 is mainstream and I get 1GB broadband in my area.

Returning eero 6 as soon as I see the response. Another unneccesary 2.4ghz wifi to pollute my neighborhood? No thank you.

I agree with all the customer comments on this board.  We are asking for the ability to disable 2.4ghz signal and be only on 5ghz.  You are building a product for customers at the end of the day.  Can you please add this feature on your product roadmap?  It’s clear this is many of your customers’ concern, including myself.