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Option to Disable 2.4ghz band.  Force all Wifi communication over 5ghz.

Option to Disable 2.4ghz band.  Force all Wifi communication over 5ghz.

I live in a very dense condominium building with 4 floors, many units over a city block.  eero is great because you can have multiple access points (I use 2) to communicate on each floor of my condo.  

In reality, DISTANCE is not an issue.  Just having the strongest 5ghz signal that doesn't need to travel far.

I'd like the ability to force disable 2.4ghz band.  All the devices in my home can connect over 5ghz.  Range is not an issue now that I have eero.  I don't want a device to accidentally connect over 2.4ghz where there is so much interference in a building such as mine.

84 replies

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    • Rose
    • 4 yrs ago
    • Reported - view

    I agree. This is a bad setup. I have my two main devices that I use for work and they cannot keep a connection to 2.4. It is absolutely frustrating. Also paying for additional speed that is ignored because the eero defaults everything to the 2.4 does not sit well with me either. I messed up by making the assumption (rather than researching) that it would allow me to configure it and now have to return them and go back to multi-router setup. It does help with the kids in the house but frankly, if I can't work, then there will be nobody to pay for their internet anyway. 

      • Drew
      • 4 yrs ago
      • Reported - view

      Hi, Rose – Thanks so much for taking the time to share your concerns with us, and welcome to the eero Community. I can definitely understand how performance issues are frustrating, and we appreciate your insights on how this feature would help on your home network.

      One important thing to keep in mind with WiFi is that the 2.4GHz frequency is an important and integral part of any network, and isn't necessarily as slow or unreliable as it can seem. It sounds like you're experiencing device instability, which may be indicative of other issues unrelated to the frequency. If you haven't yet, I strongly encourage you to email us all the details of the situation to support@eero.com with my name and "Community Feedback" in the subject line. From there, I'll be able to make sure that we take a look at your network and see what we can do to help improve this!

      Thanks so much for bringing this to our attention, and welcome once again to the Community. We're glad to have you here, and we look forward to hearing from you soon!

      Kindly,
      Drew, eero Community

      • jeez14
      • 4 yrs ago
      • Reported - view

      Drew 

       

      I hope this doesn't come as offensive to the support team at eero and as an active critical reminder of what needs to be fixed. 

       

      Compared to other mesh networks eero lacks the adaptability to implement users with features as simple as choosing which device can access a certain band (2.4 or 5). Moreover, the fact that your support team simply comes up with zero acknowledgement and comments as such as 'check your device' or 'device instability' is ridiculous. 

      There are many devices which can not use the 5Ghz frequency and vice versa with 2.4Ghz, and there is no solution with eero to address this problem. 

      I have multiple devices that I have had that need to use the same network in order to communicate, however when they are on different bands they can not always communicate. I have switched hardware with other mesh systems and solved this issue. 

      I hope the staff at your company one day has management or enough common sense to address simple issues such as this and resolve them, instead of just replying with nonsensical comments as 'we encourage you to contact us' and have no solution to provide.

      It is actually so hard to comprehend how a company with such great outreach and hardware does not realize their failure. For me eero is way too behind on simple solutions and have failed to see their potential in this field.

      Please, if not for your customers but at least for your business itself (before it fails), improve your software.

    • Propho
    • 4 yrs ago
    • Reported - view

    Rethink this Eero.. you are killing me with being too simplistic.. give us options to do things.. I totally bought the wrong wireless for this house..

    • kevinma
    • 4 yrs ago
    • Reported - view

    Eero, as always, setting wifi configurability back by 10 years each and every day.  Hopefully Amazon will put an end to Eero's complete disregard for customers.

    • Scotte416
    • 4 yrs ago
    • Reported - view

    I am in the same situation. I do not need 2.4 GHz, and can get far better speeds from my ISP providers modem. If I can't figure out a way to switch to 5ghz I guess I'm just gonna return these

    • andrew.2
    • 3 yrs ago
    • Reported - view

    +1 for a variation of this feature. I have some finicky Leviton light switches that work with HomeKit, but they frequently get lost on the network. Their tech support articles indicate that the switches do not play well with wireless networks that have the same SSID for 2.4 and 5ghz. I would like to be able to specify certain devices on my network and force them to 2.4 or 5. 

    For troubleshooting and getting these devices back online, i would also like the ability to temporarily disable 5ghz. 

    • rickeng19
    • 3 yrs ago
    • Reported - view

    Why not allow the customer to decide which Band they want to use, disable, or force.  What is the business reason to just say NO??

      • andrew.2
      • 3 yrs ago
      • Reported - view

      rickeng19 if you add options, you have to test and support those options. The more options you add, the more configurations you have to account for. 

      • squarebomb
      • 3 yrs ago
      • Reported - view

      andrew We need the option.  Is Eero still lacking this capability?  The more options you add?  These options has been on many routers since there were only 11b and 11g.  LOL  Let the users configure the router.  

    • aronson
    • 3 yrs ago
    • Reported - view

    Eero got my money and I seriously  regret it. No ability to turn off 2.4, no ability to do NAT ranges. I’ll trash these and go buy a better, more configurable mesh setup and make sure that my colleagues and clients do the same.

    • Johnsemik
    • 3 yrs ago
    • Reported - view

    I really cannot understand why eero will not allow the people WHO PURCHASED your product to choose the band. If this is not going to be addressed soon, I'm going to sell my eero devices and move on to something that will. This is unacceptable.

    • JosephSchafer
    • 3 yrs ago
    • Reported - view

    Hello Folks.  Please revisit the ability to do the following, because as a customer with a wide array of smart home devices deployed on his network, for the purposes of configuring various devices *at all*, I need the ability to blanket disable 5 GHz, at least temporarily - as some smart devices, like the ambient weather 2902 station, cannot connect to 5GHz at all and thus my phone cannot be set ‘automatically’ to be on 5 GHz during this configuration process.  Likewise, certain building materials greatly inhibit 5 GHz, such as metal roofing.   Thus 5 GHz is sub-optimal in certain buildings.


    Please treat this as an urgent use case and prioritize accordingly.

    Thanks,


    Joe

    • built2prfctn
    • 3 yrs ago
    • Reported - view

    I am also having the same issue with the Eero pro I just purchased.

    I need to have control over this especially when my devices are constantly switching between 2.5 and 5 GHz. Is it normal to lose connection when this happens? I feel like when I'm working from home and moving around the house my VPN drops going from 5 to 2.5 GHz.

    Please fix this Eero. We should have the ability to chose which device belongs on which netowrk.

     

    Steve

    • Nam
    • 3 yrs ago
    • Reported - view

    This is the basic of WiFi AP feature. I need to be able to disable 2.4GHz. Actually I need a more detailed approach to the configuration settings. It is good that Eero target users that are not technology savvy, but they also need to offer more configuration details for the technology literate. I just received my 3 eero and so far I am not really happy that I have no idea what is the full configuration. I am concern that when I will encounter a problem I will have no idea where to start troubleshooting, beside pushing the troubleshooting button.

    • Josh
    • 3 yrs ago
    • Reported - view

    Having the same problems - in busy urban places, the problem is interference on 2.4 Ghz not device instability @drew  from Eero. I'm wasting tonnes of time now waiting for my devices to catch up, and expected a more advanced setting. I previously had an extender which would worked on 5 Ghz alone and I replaced with eero to avoid 1 dead spot. Now everywhere is so slow, the whole house is a dead spot...MESH is great, but you need to allow band selection, please now, before I have to ditch you.

    • mstorman
    • 3 yrs ago
    • Reported - view

    @jeff_c I just purchased the Eero Pro 3 pack and I thought damn, this is perfect.  Then I went to separate my SSID into a 2.4GHz network and a 5Ghz network and discovered this thread.  This makes me sad that I'm going to have to return these.

      • Evan_eero_support
      • 3 yrs ago
      • Reported - view

      Hi mstorman - Thank you for sharing your experience with us. I am sorry to hear that things aren't working as you expected. I would encourage you to email us at support@eero.com with my name and the Subject Line "Community Followup" so I can track it down more quickly. I am more than happy to investigate this in more detail.

      Once again, thank you for bringing this to our attention and for joining our Community! I look forward to hearing from you soon.

      Cheers,

      Evan, eero Community

      • ShawnTaylor
      • 3 yrs ago
      • Reported - view

      mstorman you're a smarter man than me!

    • Johnsemik
    • 3 yrs ago
    • Reported - view

    What is there to track down??? Your people already said that the option isn't going to be added. I'm currently shopping around for a better one now, and will be listing my eeros on eBay.

      • txgunlover
      • 3 yrs ago
      • Reported - view

      Johnsemik Sounds like the right choice for you.  It's well known that they won't violate the Wifi design standard and they've stated numerous times.

    • ShawnTaylor
    • 3 yrs ago
    • Reported - view

    Ugh... in about 600 USD for the Eeros that I've purchased to cover 3 floors. As far as mesh networks go for people who have no clue as to what a network is and just want WiFi they are fine. I have an Eero hardwired into my modem which goes to a switch thats connected to my NAS, about 30 feet away i have another hardwired into my computer, transferring over the network is painfully slow I'm literally only able to reach around 24 megs/s that is not even 200 mbps just hot garbage, oh and they do get hot I've already had 2 of them go bad on me refusing to reset and out of warranty. So I have to ask myself why are the Eeros not able to be force switched to 5G even when they are so close together? Am I alone in feeling as if they aren't pushing out updates for these devices but instead are focused on aesthetic? I don't usually get buyers remorse but I've got it here stay away!

      • MrDoh
      • 3 yrs ago
      • Reported - view

      ShawnTaylor I'd be talking to eero support if I had your problems.

    • Scott.6
    • 3 yrs ago
    • Reported - view

    I'd like to be able to force 2.4g for setting up IoT devices with my phone because it doesn't work when the phone is on 5G and the device can only do 2.4g.

    • AtticusG
    • 3 yrs ago
    • Reported - view

    I understand that the Eero concept is to make home wifi networking "easy" for the average user.  But I think you're seeing a LOT of demand here for the ability to manually turn on/off either the 2.4Ghz or 5.0Ghz bands.  That Eero just keeps responding with that feature as "unplanned" is simply asinine.  It ain't that hard. I know a kid who's an amazing programmer and he could teach Eero how to do it (or do it for them) in 20 minutes.  C'mon, let's be more responsive to what your customers need and want, not what some arrogant lead engineer "thinks" we need.

Content aside

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