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Option to Disable 2.4ghz band.  Force all Wifi communication over 5ghz.

Option to Disable 2.4ghz band.  Force all Wifi communication over 5ghz.

I live in a very dense condominium building with 4 floors, many units over a city block.  eero is great because you can have multiple access points (I use 2) to communicate on each floor of my condo.  

In reality, DISTANCE is not an issue.  Just having the strongest 5ghz signal that doesn't need to travel far.

I'd like the ability to force disable 2.4ghz band.  All the devices in my home can connect over 5ghz.  Range is not an issue now that I have eero.  I don't want a device to accidentally connect over 2.4ghz where there is so much interference in a building such as mine.

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  • Hello Folks.  Please revisit the ability to do the following, because as a customer with a wide array of smart home devices deployed on his network, for the purposes of configuring various devices *at all*, I need the ability to blanket disable 5 GHz, at least temporarily - as some smart devices, like the ambient weather 2902 station, cannot connect to 5GHz at all and thus my phone cannot be set ‘automatically’ to be on 5 GHz during this configuration process.  Likewise, certain building materials greatly inhibit 5 GHz, such as metal roofing.   Thus 5 GHz is sub-optimal in certain buildings.


    Please treat this as an urgent use case and prioritize accordingly.

    Thanks,


    Joe

    Like 1
  • I am also having the same issue with the Eero pro I just purchased.

    I need to have control over this especially when my devices are constantly switching between 2.5 and 5 GHz. Is it normal to lose connection when this happens? I feel like when I'm working from home and moving around the house my VPN drops going from 5 to 2.5 GHz.

    Please fix this Eero. We should have the ability to chose which device belongs on which netowrk.

     

    Steve

    Like 1
  • This is the basic of WiFi AP feature. I need to be able to disable 2.4GHz. Actually I need a more detailed approach to the configuration settings. It is good that Eero target users that are not technology savvy, but they also need to offer more configuration details for the technology literate. I just received my 3 eero and so far I am not really happy that I have no idea what is the full configuration. I am concern that when I will encounter a problem I will have no idea where to start troubleshooting, beside pushing the troubleshooting button.

    Like 2
  • Having the same problems - in busy urban places, the problem is interference on 2.4 Ghz not device instability @drew  from Eero. I'm wasting tonnes of time now waiting for my devices to catch up, and expected a more advanced setting. I previously had an extender which would worked on 5 Ghz alone and I replaced with eero to avoid 1 dead spot. Now everywhere is so slow, the whole house is a dead spot...MESH is great, but you need to allow band selection, please now, before I have to ditch you.

    Like
  • @jeff_c I just purchased the Eero Pro 3 pack and I thought damn, this is perfect.  Then I went to separate my SSID into a 2.4GHz network and a 5Ghz network and discovered this thread.  This makes me sad that I'm going to have to return these.

    Like 1
    • Hi mstorman - Thank you for sharing your experience with us. I am sorry to hear that things aren't working as you expected. I would encourage you to email us at support@eero.com with my name and the Subject Line "Community Followup" so I can track it down more quickly. I am more than happy to investigate this in more detail.

      Once again, thank you for bringing this to our attention and for joining our Community! I look forward to hearing from you soon.

      Cheers,

      Evan, eero Community

      Like
    • mstorman you're a smarter man than me!

      Like
  • What is there to track down??? Your people already said that the option isn't going to be added. I'm currently shopping around for a better one now, and will be listing my eeros on eBay.

    Like
      • txgunlover
      • txgunlover
      • 5 mths ago
      • Reported - view

      Johnsemik Sounds like the right choice for you.  It's well known that they won't violate the Wifi design standard and they've stated numerous times.

      Like
  • Ugh... in about 600 USD for the Eeros that I've purchased to cover 3 floors. As far as mesh networks go for people who have no clue as to what a network is and just want WiFi they are fine. I have an Eero hardwired into my modem which goes to a switch thats connected to my NAS, about 30 feet away i have another hardwired into my computer, transferring over the network is painfully slow I'm literally only able to reach around 24 megs/s that is not even 200 mbps just hot garbage, oh and they do get hot I've already had 2 of them go bad on me refusing to reset and out of warranty. So I have to ask myself why are the Eeros not able to be force switched to 5G even when they are so close together? Am I alone in feeling as if they aren't pushing out updates for these devices but instead are focused on aesthetic? I don't usually get buyers remorse but I've got it here stay away!

    Like
      • MrDoh
      • MrDoh
      • 5 mths ago
      • Reported - view

      ShawnTaylor I'd be talking to eero support if I had your problems.

      Like
  • I'd like to be able to force 2.4g for setting up IoT devices with my phone because it doesn't work when the phone is on 5G and the device can only do 2.4g.

    Like
  • I understand that the Eero concept is to make home wifi networking "easy" for the average user.  But I think you're seeing a LOT of demand here for the ability to manually turn on/off either the 2.4Ghz or 5.0Ghz bands.  That Eero just keeps responding with that feature as "unplanned" is simply asinine.  It ain't that hard. I know a kid who's an amazing programmer and he could teach Eero how to do it (or do it for them) in 20 minutes.  C'mon, let's be more responsive to what your customers need and want, not what some arrogant lead engineer "thinks" we need.

    Like
  • I would like to disable 2.4Ghz, as my 2019 Macbook Pro, that SITS RIGHT NEXT to eero is still using 2.4Ghz instead of 5Ghz. It's crazy.

    Like 1
      • MrDoh
      • MrDoh
      • 2 mths ago
      • Reported - view

      drozzy Have you tried turning on "band steering" in the "eero labs" section of the eero app settings?

      Like
      • Rsm18
      • Rsm18
      • 1 mth ago
      • Reported - view

      MrDoh 

      Like
  • I need the same. Outrageous we do not have the option to change network to 5ghz. Please have this fixed otherwise have no choose but to abandon your product and I just purchased it as it confirmed it uses both networks. 

    Like
  • Going back now and re-reading this thread, it is astounding how TONE DEAF Eero’s responses are; in many cases not even addressing the actual post but simply giving us “campaign speeches” about the Eero product.  This is NOT the only thread on this subject.  It’s clearly what a large number of Eero customers want.  So what exactly is the freaking problem?  Developer pride?  Engineering ego?  Get over it and give us what we want and need.  And if you’re worried about “average users” making a mistake and accidentally turning off one band or the other, then give us an Eero Advanced app or something similar for sophisticated users.  I’d even pay a few bucks to access more advanced features like this.  But this arrogance in the face of customer requests and needs is mind-numbing.

    Like 1
  • I am investigating this issue before I purchase a eero system to replace my Apple Airport  LAN.  I have an older Bose sound system covering nearly every room in my house which uses their own non-WiFi wireless transmission in the 2.4GHz band. It switches between channels looking for an unoccupied one which works reasonably well except it occassinsaly glitches when new WiFi activity starts up.  I can disable the 2.4GHz band on my "simple" Apple router but then I suffer range issues.  I was hoping to eliminate the range issues with the eero mesh technology and get rid of the glitches in my sound system but apparently not.  I'm clearly not going to discard my Bose sound system for the eero.  But if Apple could allow selecting bands years ago, why can't eero with all its fancy new technology.  

    Also, can somebody explain "band steering" that was mentioned or point me to an explanation?  Does it address this problem?  

    Like
      • Rsm18
      • Rsm18
      • 2 wk ago
      • Reported - view

      JiminiVecchio I talked to an eero tech about this (band steering). It's supposed to recognize the needs of each device, and direct that device to the appropriate band, i.e., if you're close and using a computer, tablet, phone etc., that needs bandwidth it's supposed to "steer" it towards 5G. If it's farther away, or doesn't need the bandwidth (like a light switch) , it steers it to 2.4G. In my experience, it didn't work as advertised. I tried it for a week and dumped it. I bought a high end router that is highly customizable, has mesh capabilities if I desire, but also a very powerful signal, so I very likely won't need extenders or access points. Basically, eero systems are made for people who don't care about anything except a basic connection, and aren't smart enough to configure their own. BTW, my new router gives me much much faster wireless speeds on 5G than eero did on the few times I was able to connect to 5G. I have a 1gig up/down fiber plan, and it just didn't make sense to have a router with a max throughput capability of considerably less than half that. 

      Like
    • Rsm18 Thank you for the comments.  I have looked at two other mesh routers and they both have no provision to disable one of the bands.  I will keep looking.  I guess it's not appropriate to name a competitive system in this forum.  Too bad.

      Like
      • Rsm18
      • Rsm18
      • 13 days ago
      • Reported - view

      JiminiVecchio The eero was the first experience I've had with a "mesh" system. I really don't understand the need for it, unless it's just for the additional coverage. But if that's all it is, just buy a high end router that can transmit a long distance. I could connect to my old router almost two blocks from my house. I haven't tested the distance of my new one, but I'm betting it's even even better. It does have mesh capabilities, but I prefer not to use it. The way my home network and security cams are set up, I'd never be able to do this with a mesh system. BTW, my new router is the one that looks like a spider, eight antennas, AC and ax, wifi 6, and 11000 mbps total throughput. Without naming it, you can probably figure out which one it is. It's a very nice, customizable and powerful router. 

      Like
  • I was so happy with my apple airports!!!  they were fantastic.   what a terrible disappointment. My nest thermostats are disconnecting, as well as my smart switches.   not cool...

    Like
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