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Option to Disable 2.4ghz band.  Force all Wifi communication over 5ghz.

Option to Disable 2.4ghz band.  Force all Wifi communication over 5ghz.

I live in a very dense condominium building with 4 floors, many units over a city block.  eero is great because you can have multiple access points (I use 2) to communicate on each floor of my condo.  

In reality, DISTANCE is not an issue.  Just having the strongest 5ghz signal that doesn't need to travel far.

I'd like the ability to force disable 2.4ghz band.  All the devices in my home can connect over 5ghz.  Range is not an issue now that I have eero.  I don't want a device to accidentally connect over 2.4ghz where there is so much interference in a building such as mine.

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  • Hi  catmandad

    Welcome to the eero community and thanks for your feature request!

    At this time, disabling (or separating) the 2.4 or 5 Ghz band isn't something we plan to do. However, we greatly appreciate you sharing your feedback and scenario, and I'll be happy to relay it to our team.

    In the meantime, if there is anything we can help with, please feel free to give us a call at 1-877-659-2347 or email us at support@eero.com . Our team will be happy to take a look at your network and provide any optimization tips.

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  • What about allowing users to Force 5ghz on specific devices?

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  • Hi  windsurf555

    Thanks for chiming in! That feature is also currently Not Planned and can be found here.

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  • Glad I stumbled upon your answer. Given that I have a much faster Internet connection then what the EERO is capable of over the 2.4 GHz connection  it seems to be forcing me to use and without any future plans to allow us to force the 5 GHz network I will be switching to a new device.  I can connect to my base router  in the same locations of my house at 5 GHz and get much faster (triple) speed than using the EERO product.  The product is easy to use and is likely very useful for the "typical" user.

    Reply Like 2
  • I am currently having issues with my Leviton Smart (HomeKit) switches.  I am having much better success with them connecting on 5Ghz.   I am having many disconnects from the HomeKit environment when they connect on the 2.4ghz network.   It's interesting, I can have a gang box of 4-5 switches and they will connect to the same access point, some on 2.4ghz and some on 5ghz.  The ones on 5ghz work consistently, while those on 2.4ghz can drop out.

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  • I also have 1gig internet service and would like to switch the eero's into a 5GHz only mode to get as much bandwidth usage as possible. The 2.4 GHz network is too slow.

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  • It would be good to have the ability to turn on/off 2.4 ghz and 5ghz mode as needed.  Occasionally I have have devices which only work in 2.4ghz mode (typically webcams). The only way I can get them to connect is if I disable 5ghz so they will connect in 2.4ghz mode.

    Reply Like 1
    • jerryrs  Thanks for reaching out. 2.4-only devices should have no problem connecting to eero. If you haven't yet, please contact our support team so they can report the issue and we can take a look at what is happening here. Thanks!

      Feel free to give us a call at 1-877-659-2347 or email us at support@eero.com at your convenience.

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  • That may be true for some but definitely not all 2.4ghz devices. I have several devices which explicitly say they can NOT connect to a device that is operating at both 2.4ghz and 5ghz concurrently. They state that you first disable the 5ghz until it successfully connects at 2.4ghz then you can re-enable the 5ghz connection. I have experienced this with both wificams and also smart outlets. Regardless I still tried to connect them to my eero network and was unsuccessful.

    What I end up having to do is connect to a separate 2.4ghz wireless connection on my AT&T gateway so I can take these devices which is pretty annoying as I'd like to hook all my devices up to the eero network.

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  • I took back my google wifi because of this very request. I understand having to make config easy, but there should be an option for advanced users to change settings like this. I was just about to purchase this product and will now look at something else. I don't want to use 2.4 radio at all. I planned to wire backhaul all APs which would provide good 5g coverage over my whole house. The issue is most devices today will choose whatever radio is providing the strongest signal. In most cases the 2.4 radio will win. Even though the 5g radio with a weaker signal will still provide much faster speeds than the 2.4 radio. If this product ever had the ability to run in 5g only, I will consider it.

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  • I agree with these comments, this isn't a feature for me but a requirement.  The only reason I bought this was to have a strong 5Ghz network throughout my whole house.  I am backhauling over ethernet and have 1Gbps fiber internet.  So it should be very clear why 5Ghz is a must and 2.4Ghz is basically crap because it can't even support 10% of my throughput with so many other competing radios in the neighborhood.  Please advise if there is something support can do to resolve this or if I should return this and buy a couple of Ubiquiti UniFi AP AC HD's?

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  • I agree with these comments.  My MacBook keeps connecting to the 2.4 ghz network and I have to restart it to hop on to 5 ghz. I'm going to return the product and try Linksys Velop, which provides the ability to have two networks. So frustrating to have Verizon gigabit service then run a speed check to see you're getting 80 down, then launch the Eero app to see your laptop is on the slow 2.4 network. Really horrible.

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  • I have a tablet that gets over 100Mbps when connected to 5GHz., but the eero wants it to use 2.4GHz. where it gets a maximum of about 45Mbps. The eero has put it on 5GHz. once or twice, and the speed is much better. There is apparently nothing that I can do about this, but it would be nice if I could provide a hint for the eero for situations like this.

    By the way, I'm coming from an Orbi that always put this tablet on the 5GHz. network...

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  • Well, here I am again. Turns out that one of our desktops, capable of full use of our 180Mbps download speed gets put on the 2.4GHz. network where it gets about 25Mbps. If anything would get me to dump my nearly trouble free eero's, this sort of thing is it. It takes quite a while to download large files at 25Mbps, as opposed to 7 times faster with 180Mbps. My inclination is to just let eero do what it wants to do, but this one is a little hard to live with. Again, the Netgear Orbi put this desktop on 5GHz. It doesn't really matter to me why eero does this, I just want to get the desktop on 5GHz. instead of 2.4GHz. band.

    Even though the Orbi was a pain because of lame firmware, it seemed to have a better idea about getting the most out of my clients. I may go back to the Orbi, if the eero doesn't figure these things out at some point.

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  • It should be a simple matter to allow users to switch on or off a particular band. The Ambient Weather Stations require REQUIRE you to disable the 5GHz mode on the eero if you are going to use its network. I'm dead in the water now.

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  • I have 4 Google Home devices (2 Home, 1 Mini and 1 Max).  Eero keeps forcing my Home Max on 2.45Ghz where performance is absolutely terrible.  Having the option to shut down 2.4 Ghz or force 5Ghz for specific devices would be beneficial.

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