1

Manual overide to make 5 available everywhere

This is the most annoying part of Eero - to set up 5 G you have to be near the base that is plugged into your ISP. Even so, when I log out of my laptop and go to another room, it reverts back to 2.4.  And the TV? I’m not carting the TV back to where the base is. It is ridiculous you cannot force it to 5G anywhere. 

4replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Hi  Pfitzgeral —

    Thanks for reaching out. It isn't possible to set the network to just 5Ghz as eero is a mesh network that utilizes a mix of the 2.4 and 5Ghz to provide seamless roaming and a single network. However, if you'd like to turn on band steering, it can help with keeping devices on 5Ghz.

    To enable band steering:

    1.  Open the eero app
    2. Tap on the menu button
    3. Tap on Network Settings
    4. Scroll to eero Labs
    5. Enable Band Steering
    Reply Like
  • Thank you for your response.  I found the Band Steering which is noted as a beta. I turned it on. I set my laptop near the base and disconnected then reconnected to the wi-fi. It went from 2.4 to 5. All fine and dandy.  I shut the laptop down and went to the other room.  I restarted it and was back to the 2.4 setting.  My set up is the 2nd gen base in my office and 2nd gen in hallway but my original 1st gen is in the room where I want the 5. Not being able to put all devices on 5 is really the only thing I dislike about the Eero system. It is annoying to me. 

    Reply Like
      • Jeff C.
      • eero Community Manager
      • Jeff_C
      • 1 yr ago
      • Reported - view

      Pfitzgeral  —

      Thanks for giving that a try and for the feedback.

      When you toggle the WiFi off and back on in the other room, does it connect to 5 Ghz? Or does it stay on 2.4 Ghz? Sorry if that is what you meant by "I restarted it and was back to the 2.4 setting."

      Reply Like
  • Hello, I just restarted the Windows 10 laptop, disconnected the wi-fi in Windows and reconnected.  It remains at 2.4.  Not working for me. 

    Reply Like
Vote1 Follow
  • 1 Votes
  • 1 yr agoLast active
  • 4Replies
  • 251Views
  • 2 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!


Quick links

Community Guidelines

Help Center

Contact eero support

@eerosupport

eero.com