eero Plus Security Reporting
Add the ability for eero Plus customers to retrieve detailed reports about the information that is provided in the weekly overview email. For example, it is nice to know that malware was blocked from communicating outbound on the network but having the details about exactly which client system was attempting the communication would actually allow investigation of that system to see if it has been infected with something that needs to be cleaned. With the overview there is no way to obtain that detailed information.
34 replies
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Sunday May 20, 2018. Have restarted eero Plus and got a weekly report 9 days ago. No regular report in 9 days tho but am expecting them every Friday. Anybody else not receiving the weekly reports (before I seek eero support directly) ?
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After 7 months I finally gave up on this getting implemented before my subscription for eero plus renews and just cancelled this week to prevent auto renewal for another 12 months. There are some very basic things like this reporting we are discussing in the current thread and the ability to block individual web sites for certain devices (there are other threads on this one) that should be added before I think it will offer enough value to spend yet another $100 / year on subscription services.
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I agree with this request. Without it, I won't sign up for year two. I understand the desire to keep it simple, but the lack of information on Eero Plus won't keep me as a customer.
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Please implement this feature I just subscribed to eero secure and without knowing what it blocked or filtered or scanned it won’t help me to understand what could be potentially harmful. It also makes me not want to renew because without details how do I know it’s actually doing anything other than using a counter.
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Ditto to the above. Please implement a details section. Without knowing what the threat is it's like shooting in the dark on preventing future threat actors.
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I gave up and switched to Plume 90 days ago. Excellent system, faster than EERO and just as stable. Best of all, PLUME security is granular, by type of event and by device. AND you can chose to white-list by device or by universally.
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We just bought an eero router for 1300 Sq ft apartment and it is working great, provided that they advise you turn off any other wifi so the wifi networks don't have to compete for channels and bandwidth.
Since we bought it we have been looking at the activity and one of our laptops shows as though it has tons of malware trying to connect and they happily report that they blocked it. But without a detailed report, eero team can say anything they want. Here is why I don't trust they have blocked any malware but are blocking a machine that uses VPN, Enhanced MalwareBytes, Enterprise enabled TrendMicro, Exploit enabled with Windows etc. So it is impossible that eero who is a company that does wifi has better security and understanding of malware, phishing, virus and spyware than all of the above running on this machine and not catching anything in their scans.
We are still within the trial period of eero secure and we were very keen on signing up for eero secure plus. After reading all this and our experience with having to run tons of scans on that machine, we are just realizing that this feels like a marketing ploy. Eero says they blocked something but doesn't give you the detail, which is always suspicious.
So I don't think it is worth paying for eero secure plus and it is very disappointing that we fell for their marketing.
Thanks!
Content aside
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