
eero Plus Security Reporting
Add the ability for eero Plus customers to retrieve detailed reports about the information that is provided in the weekly overview email. For example, it is nice to know that malware was blocked from communicating outbound on the network but having the details about exactly which client system was attempting the communication would actually allow investigation of that system to see if it has been infected with something that needs to be cleaned. With the overview there is no way to obtain that detailed information.
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This is a great idea. I haven't subscribed to Plus (yet!), but assumed that there would be some way to view this information, specifically, and outside of the weekly email that was mentioned. It would definitely be beneficial to see more detailed information about what was blocked, especially from the inside, so that we can make sure to resolve any issues.
I have a TON of IoT devices, and would be really interested to know if one was infected and making nefarious outbound connections.
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I agree with this 100 percent. This would be super beneficial in terms of actionable information that would help us be more secure. It’s unreasonable to think eero plus will catch 100 percent of things, but to get an idea if one device might be infected would allow us to root the problem out at the source.
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A more detailed report is required. I had used a Cujo security device with my Netgear Nighthawk router for a year before switching to eero. During that time I received maybe 1-2 threat alerts per week with a detailed report (in real time) on the alert and device affected. Since I switched over to eero with eero plus, the weekly summary is lacking in details. My weekly summary break down is as follows:
Week 09/01: 2 threats, both spyware
Week 09/07: 10 threats, 3 malware, 7 spyware
Week 09/15: 7 threats, 3 malware, 4 spyware
Week 09/22: 110 threats, 19 malware, 91 spyware
Week 09/29: 60 threats, 12 malware, 38 Spyware
Week 10/06; 36 threats, 0 malware, 36 spyware
Week 10/13: no report
Week 10/20; 13 threats, 0 malware, 13 spyware
Week 10/27: no report
I have not changed my system nor added any devices, but I have seen a major jump in threats since eero plus was added. The only change was from my Nighthawk/Cujo setup to eero with eero plus. It would be extremely helpful to know what sites caused the alert and what device was triggered it. I honestly do not know if Cujo was insensitive or if eero plus is over sensitive, but I am concerned with these numbers.
I agree with several of the previous posts that eero plus numbers may be randomly generated. Without a detailed report there is no way of knowing that the service we are paying $9.99/ month is actually in effect. And not to receive even the sparse weekly report leads me to believe that eero plus is vapor ware.
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If you scan through the discussions, there has been plenty of requests for a more detailed EERO Plus report, but not one response from eero. I have contacted support directly about the wild fluctuations in my report and how to find out what is going on, but to date no real response.
The heart of eero plus is the security aspect, but instead of improving upon the security report, they are adding more "features". I would rather see eero give me a more detailed report as to what triggered the alert on what device. If not in real time, at least in the weekly summary.
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Again,I haven't received my report for last week. This makes the 4th week that I haven't received even the marginal weekly report for eero Plus. It seems that I now get a report every other week. eero is a great system, but eero plus is a major disappointment.
Still no comments from eero staff!
I am on the waiting list for RatTrap's upgraded speed version due out next year. Their current version is excellent, works well with eero, but has a speed capped at 200.
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I haven't received any reports either. Was a bit disappointed I couldnt get them on-demand. The only benefit I've seen so far in erro plus is the add filtering (works really well), but I need reports! reports on usage, security threats and the source/destination of those threats, etc etc! REPORTS PLEASE :)
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After 7 months I finally gave up on this getting implemented before my subscription for eero plus renews and just cancelled this week to prevent auto renewal for another 12 months. There are some very basic things like this reporting we are discussing in the current thread and the ability to block individual web sites for certain devices (there are other threads on this one) that should be added before I think it will offer enough value to spend yet another $100 / year on subscription services.
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Please implement this feature I just subscribed to eero secure and without knowing what it blocked or filtered or scanned it won’t help me to understand what could be potentially harmful. It also makes me not want to renew because without details how do I know it’s actually doing anything other than using a counter.
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We just bought an eero router for 1300 Sq ft apartment and it is working great, provided that they advise you turn off any other wifi so the wifi networks don't have to compete for channels and bandwidth.
Since we bought it we have been looking at the activity and one of our laptops shows as though it has tons of malware trying to connect and they happily report that they blocked it. But without a detailed report, eero team can say anything they want. Here is why I don't trust they have blocked any malware but are blocking a machine that uses VPN, Enhanced MalwareBytes, Enterprise enabled TrendMicro, Exploit enabled with Windows etc. So it is impossible that eero who is a company that does wifi has better security and understanding of malware, phishing, virus and spyware than all of the above running on this machine and not catching anything in their scans.
We are still within the trial period of eero secure and we were very keen on signing up for eero secure plus. After reading all this and our experience with having to run tons of scans on that machine, we are just realizing that this feels like a marketing ploy. Eero says they blocked something but doesn't give you the detail, which is always suspicious.
So I don't think it is worth paying for eero secure plus and it is very disappointing that we fell for their marketing.
Thanks!