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eero Plus Security Reporting

Add the ability for eero Plus customers to retrieve detailed reports about the information that is provided in the weekly overview email. For example, it is nice to know that malware was blocked from communicating outbound on the network but having the details about exactly which client system was attempting the communication would actually allow investigation of that system to see if it has been infected with something that needs to be cleaned. With the overview there is no way to obtain that detailed information.

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  • This is a great idea. I haven't subscribed to Plus (yet!), but assumed that there would be some way to view this information, specifically, and outside of the weekly email that was mentioned. It would definitely be beneficial to see more detailed information about what was blocked, especially from the inside, so that we can make sure to resolve any issues.

    I have a TON of IoT devices, and would be really interested to know if one was infected and making nefarious outbound connections.

    Like 2
  • I agree with this 100 percent. This would be super beneficial in terms of actionable information that would help us be more secure. It’s unreasonable to think eero plus will catch 100 percent of things, but to get an idea if one device might be infected would allow us to root the problem out at the source. 

    Like 1
  • My weekly eero Plus reports seem to be coming every other week lately.  Any one else seeing this?

    Like
  • I literally just emailed support asking for this!

    Like
  • A more detailed report is required.  I had used a Cujo security device with my Netgear Nighthawk router for a year before switching to eero.  During that time I received maybe 1-2 threat alerts per week with a detailed report (in real time) on the alert and device affected. Since I switched over to eero with eero plus, the weekly summary is lacking in details.  My weekly summary break down is as follows:

    Week 09/01: 2 threats, both spyware

    Week 09/07: 10 threats, 3 malware, 7 spyware

    Week 09/15: 7 threats, 3 malware, 4 spyware

    Week 09/22: 110 threats, 19 malware, 91 spyware

    Week 09/29: 60 threats, 12 malware, 38 Spyware

    Week 10/06; 36 threats, 0 malware, 36 spyware

    Week 10/13: no report

    Week 10/20; 13 threats, 0 malware, 13 spyware

    Week 10/27: no report

    I have not changed my system nor added any devices, but I have seen a major jump in threats since eero plus was added.  The only change was from my Nighthawk/Cujo setup to eero with eero plus. It would be extremely helpful to know what sites caused the alert and what device was triggered it.  I honestly do not know if Cujo was insensitive or if eero plus is over sensitive, but I am concerned with these numbers.

    I agree with several of the previous posts that eero plus numbers may be randomly generated.  Without a detailed report there is no way of knowing that the service we are paying $9.99/ month is actually in effect.  And not to receive even the sparse weekly report leads me to believe that eero plus is vapor ware.

    Like 3
      • cotedan87
      • Fan of tinkering with new hardware. Canadian dude.
      • cotedan87
      • 2 yrs ago
      • Reported - view

      applejax I had CUJO and it reported the bad IPs, but I could never know what they were given that they were blocked. Thus, Eero Plus is report as much given that Cujo can’t tell you where a site IP is from.  My two cents :)

      Like
  • Week 11/03: 0 threats, 0 malware, 0 spyware

    Still no change in my setup, but all of a sudden no threats from a high of 110!

    Like
  • Got my first trial report today and thought "who tried to go to a bad place, and what WAS the bad place"!

    Like
  • If you scan through the discussions, there has been plenty of requests for a more detailed EERO Plus report, but not one response from eero. I have contacted support directly about the wild fluctuations in my report and how to find out what is going on, but to date no real response.

    The heart of eero plus is the security aspect, but instead of improving upon the security report, they are adding more "features". I would rather see eero give me a more detailed report as to what triggered the alert on what device.  If not in real time, at least in the weekly summary.

    Like 2
  • Completely agree!  Great suggestion

    Like 1
  • I’m subscribed to Eero Plus, and I haven’t seen any of those reports yet. How do you get them?

    Like 1
  • Again,I haven't received my report for last week.  This makes the 4th week that I haven't received even the marginal weekly report for eero Plus. It seems that I now get a report every other week.  eero is a great system, but eero plus is a major disappointment.

    Still no comments from eero staff!

    I am on the waiting list for RatTrap's upgraded speed version due out next year.  Their current version is excellent, works well with eero, but has a speed capped at 200.

    Like 1
      • Jeff C.
      • eero Community Manager
      • Jeff_C
      • 2 yrs ago
      • 1
      • Reported - view

      applejax  if you haven't yet, could you please contact our support team so we can take a look at why you are not receiving your reports? I'd also suggest checking your spam box.

      Feel free to give us a call at 1-877-659-2347 or email us at support@eero.com . We'll get this squared away. Thanks!

      Like 1
    • Jeff C. I’m not receiving those reports either. And there was no mention of them when I signed up for Eero Plus. 

      Like
      • applejax
      • applejax
      • 2 yrs ago
      • 1
      • Reported - view

      Jeff C. Hi Jeff,  I have reported my lack of reports weeks ago to support and the answer I received is "we do not know why you didn't receive it, but we will look into it".  Also I never received an answer on why I was getting so many alerts when I first stated eero plus, Coming from a Cujo/Netgear setup I received 1-2 threat alerts threats per week.  With eero plus, I started at 2 threats/week then quickly jumped to over 100/week then dropping down to zero recently without any change in my setup or users.  I use Chrome as a browser and Webroot Security on my computers and between the two they are excellent at stopping threats.  If the threats come from of my other 35 IOT devices, which ones and why?

      As I have stated before,the eero system is excellent, but eero Plus, without a detailed report, could just as well be a random number generator.

      Like 1
      • Jeff C.
      • eero Community Manager
      • Jeff_C
      • 2 yrs ago
      • Reported - view

      applejax  Thanks for the feedback, I'm happy to pass that along as the team continues future development of eero Plus.

      In regards to: 

      With eero plus, I started at 2 threats/week then quickly jumped to over 100/week then dropping down to zero recently without any change in my setup or users.

      If you are getting these numbers recently, that would be the report. Or, have the emails stopped and those were the last reports you received?

      Like
      • Jeff C.
      • eero Community Manager
      • Jeff_C
      • 2 yrs ago
      • Reported - view

      Richard1864 Please contact support so we can take a look and see why you are not receiving your weekly reports.

      In regards to why there was no mention, depending on when you signed up, the reports may not have been mentioned at that time. However, receiving the reports isn't dependent on when you signed up for eero Plus, as all users should receive them.

      Our team will be happy to take a look at what is going on. Thanks!

      Like
      • applejax
      • applejax
      • 2 yrs ago
      • Reported - view

      @Jeff C.  Hi Jeff,

      He is the breakdown on my eero Plus reports:

      Week 09/01: 2 threats, both spyware

      Week 09/07: 10 threats, 3 malware, 7 spyware

      Week 09/15: 7 threats, 3 malware, 4 spyware

      Week 09/22: 110 threats, 19 malware, 91 spyware

      Week 09/29: 60 threats, 12 malware, 38 Spyware

      Week 10/06; 36 threats, 0 malware, 36 spyware

      Week 10/13: no report

      Week 10/20; 13 threats, 0 malware, 13 spyware

      Week 10/27: no report

      Week 11/03: 0 Threats, 0 malware, 0 spyware

      Week 11/10: no report

      Week 11/17: 5 Threats, 1 malware, 4 spyware

      Week 11/24: no report

      Like
      • GotGrit
      • GotGrit
      • 2 yrs ago
      • Reported - view

      applejax Is that all the report shows? 

      Like
      • applejax
      • applejax
      • 2 yrs ago
      • Reported - view

      GotGrit 

      It also shows the number of inspections, but other than that, that is that you get!  Not very helpful.

      Like
  • I haven't received any reports either.  Was a bit disappointed I couldnt get them on-demand.  The only benefit I've seen so far in erro plus is the add filtering (works really well), but I need reports! reports on usage, security threats and the source/destination of those threats, etc etc!  REPORTS PLEASE :)

    Like
  • Jan 20, again no report for the past weeks activity.

    Like
  • Same here, to be honest though the reports aren’t useful enough for me to even care that much. Not disagreeing with you that they should come reliably but I hardly miss them in their current form. 

     

    Update: mine showed up as I was typing this.

    Like
  • Just got mine as well. I agree that it is useless, but we are paying for it so we should get it.  Not even sure what it is actually monitoring, so I just cancelled my subscription.  Guess I was spoiled by Cujo! 

    Like
  • Sunday May 20, 2018. Have restarted eero Plus and got a weekly report 9 days ago. No regular report in 9 days tho but am expecting them every Friday.  Anybody else not receiving the weekly reports (before I seek eero support directly) ?

    Like
    • cotedan87 They're hit and miss.  Most weeks I get them, but every once and a while they skip a week.

      Like
      • cotedan87
      • Fan of tinkering with new hardware. Canadian dude.
      • cotedan87
      • 2 yrs ago
      • Reported - view

      txgunlover ok thanks. I feel that eero Plus did a good job and the ad blocker worked great, and the VPN was pretty fast, but receiving weekly reports without fail is a deal breaker if it’s “kind-of” consistent. I’m back to BitDefender Box which works well and reports instantly about which website was at fault etc. Eero Plus is ok but the consistency of reporting has to be improved. 

      Jeff C. is this something on the radar  ?

      Like
  • After 7 months I finally gave up on this getting implemented before my subscription for eero plus renews and just cancelled this week to prevent auto renewal for another 12 months. There are some very basic things like this reporting we are discussing in the current thread and the ability to block individual web sites for certain devices (there are other threads on this one) that should be added before I think it will offer enough value to spend yet another $100 / year on subscription services.

    Like
  • I agree with this request.  Without it, I won't sign up for year two.  I understand the desire to keep it simple, but the lack of information on Eero Plus won't keep me as a customer.

    Like
  • Please implement this feature I just subscribed to eero secure and without knowing what it blocked or filtered or scanned it won’t help me to understand what could be potentially harmful. It also makes me not want to renew because without details how do I know it’s actually doing anything other than using a counter. 

    Like
  • Ditto to the above. Please implement a details section. Without knowing what the threat is it's like shooting in the dark on preventing future threat actors. 

    Like
  • I gave up and switched to Plume 90 days ago. Excellent system, faster than EERO and just as stable.  Best of all, PLUME security is granular, by type of event and by device. AND you can chose to white-list by device or by universally.

    Like
  • We just bought an eero router for 1300 Sq ft apartment and it is working great, provided that they advise you turn off any other wifi so the wifi networks don't have to compete for channels and bandwidth.

    Since we bought it we have been looking at the activity and one of our laptops shows as though it has tons of malware trying to connect and they happily report that they blocked it. But without a detailed report, eero team can say anything they want. Here is why I don't trust they have blocked any malware but are blocking a machine that uses VPN, Enhanced MalwareBytes, Enterprise enabled TrendMicro, Exploit enabled with Windows etc. So it is impossible that eero who is a company that does wifi has better security and understanding of malware, phishing, virus and spyware than all of the above running on this machine and not catching anything in their scans.

    We are still within the trial period of eero secure and we were very keen on signing up for eero secure plus. After reading all this and our experience with having to run tons of scans on that machine, we are just realizing that this feels like a marketing ploy. Eero says they blocked something but doesn't give you the detail, which is always suspicious.

    So I don't think it is worth paying for eero secure plus and it is very disappointing that we fell for their marketing.

    Thanks!

    Like
    • MignRisEero An update, we called customer support to ask about what details they can provide since they claim they are catching all this malware, phishing and spyware attempts from this windows machine.

       

      The answer was lame. The associate said something to the effect that if we upgraded to Eero Secure Plus, they still wouldn't provide the detailed report, but because we are getting malwarebytes they'll provide the detail of what is affecting these machines.

      I told him that I am already running an enhanced malware bytes premium software that scans every day on this same machine and that Malwarebytes doesn't catch anything. What he said next was really not right. He said that when we get Malwarebytes it'll run on the router protecting any device within the network. This is not true because their site alone says that they offer Malwarebytes for up to 3 devices with eero secure plus.

       

      So disappointing to know that all of what we read from their marketing material was so misleading.

      Like
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