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Can’t hookup camera

I have an Amcrest camera that can only support 2.4 gh this will not hook up to my eero system.  Can anyone help

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  • I have several Amcrest UltraHD 2K (3MP/2304TVL)'s and they connect fine.  What issue are you having?

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      • ScottS
      • ScottS
      • 11 mths ago
      • Reported - view

      txgunlover the eero system works as a mesh between 2.4 & 5 ghz. The amcrest will only work on a 2.4. So it refuses to connect to my wireless or even directly through lan. It worked fine through my previous netgear router but will not hookup to eero system 

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      • txgunlover
      • txgunlover
      • 11 mths ago
      • Reported - view

      ScottS The Amcrest works fine on my eero.

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  • Hi, ScottS, thanks for taking the time to share your experience, and welcome to the eero Community! 

    Although the eero doesn't offer a setting to isolate the 2.4GHz signal, a device that requires 2.4-only shouldn't have any trouble connecting to the eero network. However, there may be some workarounds needed to connect certain devices to the network, especially if they require setup via an app. 

    If you can provide a little more information about the specific error you're seeing when setting up the cameras, myself and the Community would be happy to offer some additional guidance! Past that, you can also give us a call at 877-659-2347 to speak with an agent and troubleshoot directly with support! We look forward to helping you further!

    Kindly,
    Drew, eero Community Team

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  • 11 mths agoLast active
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