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MyQ garage door opener won't pair with eero

I am trying to connect my Chamberlin MyQ garage door opener to eero.

I was not able to get it to work via bluetooth, so I tried connecting the the webserver on the Hub ( setup.myqdevice.com ).

There it offers me three different connections for each of my primary and guest network. I have tried all 6 of them with WPA2-AES as the encryption.

The device will not pair with the eero not matter what I try. This is an older model MyQ, is this device known not to work with eero? It worked great with the most recent Airport Extreme tower that Apple made, so I am surprised it won't connect with eero.

66 replies

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    • Fosterj
    • 3 yrs ago
    • Reported - view

    If the above hasn’t worked for you with the latest updates I was going crazy until I paused 5ghz like the above and turned off WAP3 under eero labs. 

      • Jh7684
      • 3 yrs ago
      • Reported - view

      Fosterj this worked for me: reset myq device, troubleshoot device with eero to switch to 2.4 ghz, and then turn off wpa3 in labs (which is a different area of the eero app). The symptom of the wpa3 issue was the wifi password prompt never appeared, even when the blue light was flashing. Thank you for this, it was very helpful!

      • jlhomme
      • 2 yrs ago
      • Reported - view

      Fosterj Finally worked after following the steps above to restrict eero to 2.4 GHz and turning off WPA3.  Thanks everyone!

      • CdX_8_2_nWH9qpj2ezCo
      • 2 yrs ago
      • Reported - view

      Jh7684 it was turning off WPA3 that finally fixed it for me. Thanks!

      • jawebste
      • 1 yr ago
      • Reported - view

      Fosterj 

      • jawebste
      • 1 yr ago
      • Reported - view

      jawebste I paused the 5ghz and used the 2.4ghz as well but I did something different.  I used an older IPAD TO do the setup because my iPhone 13 would not find the network.  Once I used the older IPad with the 2.4, it worked like a charm.

      • Jaggerdude
      • 3 mths ago
      • Reported - view

       I tried everything above and the last thing I tried is using an iPad. But it was iPad Air Gen 5 so it’s not old by any means. After almost a whole day of trying to connect myQ to my Wi-Fi it finally worked. I don’t know what was different between my iPhone 14 Pro and the above iPad in connecting to the 2.4Ghz band of my eero but thats what worked for me. Maybe it was installing the myQ app in the iPad and signing in again. Just thought I’d share. 

    • Tvlas
    • 3 yrs ago
    • Reported - view

    Glad that works.  When the thread first started, Eero didn't have the option to turn off the 5GHz channel and didn't have WAP3 option yet.  Still might need to hit the blue wifi button to reset is what I'm thinking along with also pausing 5GHZ on Eero.

    • Tvlas
    • 3 yrs ago
    • Reported - view

    Got the new Eero pro Wifi 6 router.  When replacing router, had to reset garage wifi again.  Used the troubleshoot on the Eero router as above to keep on 2.4 GHz and it worked.  Just need to make sure when change to 2.4, you need to make sure your phone is connected into the 2.4 wifi also.  Needed to put my password in again to connect to the 2.4 on Samsung phone.

    • crreero
    • 3 yrs ago
    • Reported - view

    Mine stopped working if I enabled the WPA3 option under Discover/eero labs section. Seems to still work if I just have band steering enabled however

    • Chudman
    • 2 yrs ago
    • Reported - view

    Same here.  Just upgraded to an Eero 6 Pro and it won't connect.

    • DrBar78
    • 2 yrs ago
    • Reported - view

    MyQ Garage Hub all of a sudden would not connect again with Eero after factory reset. I had to reset it to pair again with  Homekit Hub.  After resetting many times still wouldn’t connect to Eero.  I even tried MyQ web based set up and nothing.  Solution:   I disabled WPA3 in the Eero App and Bingo it connected right away after a final attempt.  Hope this helps others. 

      • Freshair37
      • 2 yrs ago
      • Reported - view

      DrBar78 thank you this worked for me. Super frustrated after several attempts. Turing off WPA3 under labs and it worked. 

    • vfreidin
    • 2 yrs ago
    • Reported - view

    I have been offline for a week. Eero 6 has IPv6 available now and it's not compatible with MyQ. I changed it back to IPv4, set encryption to WPA2, Temporary 2.4 Ghz set, and nothing. Resetting the  black button and attempting to connect with a laptop were also not helping. Support has not been helpful. 

      • txgunlover
      • 2 yrs ago
      • Reported - view

      vfreidin That is so weird.  Mine works fine.

      • wase4711
      • 2 yrs ago
      • Reported - view

      txgunlover if your devices is NOT WPA3 compatible, and many many devices are NOT< then do NOT use WPA3..

      seems so logical...

    • kcole5
    • 2 yrs ago
    • Reported - view

    Hi All. Lots of success for some people here, but I am unable to get MYQ to connect after using the blue reset on the garage unit , unplugging all eero mesh devices except the router, disabling WPA3, IPV6, temporary 2.4ghz. etc. I am baffled. I can get the MyQ to go through the routine of set up, with all of the beeps/confirms showing on the app, and it even shows in the eero app as being connected, but when I go to use the MYQ app it shows no devices . I have probably been through some variation 20 times? Any other thoughts? I have even thought about using a dedicated 3rd extender just for the MYQ at this point. 

      • cMoo92
      • 2 yrs ago
      • Reported - view

      kcole5 do you have any special characters in the name of your network? Basically anything but letters? If so, try renaming your network so it’s just letters and see if that fixes the issue.

      • kcole5
      • 2 yrs ago
      • Reported - view

      Thank you for the suggestion. Unfortunately my network name is just letters. No special characters 

      • Chriszimort
      • 1 yr ago
      • Reported - view

      kcole5 same here - myQ support told me my garage door opener must just be broken. Did you have any luck??

      • kcole5
      • 1 yr ago
      • Reported - view

      Chriszimort I finally managed to get mine to work by resetting the opener back to factory settings, shutting down all eeros except the main one, temporarily setting my network to 2.4 and going through the set up routine again following the myQ instructions. Maybe it was dumb luck but it has been up and running for months

      • Chriszimort
      • 1 yr ago
      • Reported - view

      kcole5 thank you - I have not tried shutting down the secondary eero, so I’ll try that first. I also haven’t factory reset the opener - trying to avoid that so I don’t have to re-pair the wall mounted controls, but if all else fails I guess I’ll give that a shot.

      • Chriszimort
      • 1 yr ago
      • Reported - view

      Chriszimort so I’ve got a single eero, no client steering, 2.4GHz only, no WPA3, no wifi6, erased previous WiFi settings - the eero shows the device as connected but I’m getting the 2 beeps that mean it can’t connect to the server. I guess only thing left would be to do a factory reset on the opener.

    • OCRed
    • 2 yrs ago
    • Reported - view

    I think the answer to the connection problem is this: The network detection of a wifi 6 network (that's a thing), is not feasible by MyQ.  So, we need to dumb the network down to 2.4Ghz, the MyQ will find it and register the wifi.  Then, we'll get eeros back to 5Ghz and restart the MyQ.

    Here's how I got mine to connect:

    1. In eeros app, Troubleshooting>>Device wont connect>>Temporarily Place Network on 2.4Ghz (for 15 minutes)
    2. Unplug the MyQ Garage Hub (in my case)
    3. Plug it back in 
    4. The MyQ Hub will flash green and blue lights
    5. Hold the left most button (Reset) on the MyQ Hub, until you get a flashing blue light
    6. With a flashing blue light, open MyQ app on phone
    7. Login to the MyQ-NNNN network
    8. You'll see your SSID (eeros wifi network)
    9. Now, you're connected.  BUT, eeros is on 2.4Ghz.  Cancel out of the 2.4Ghz in the eeros app
    10. Unplug/Plug in the MyQ Hub (it'll run fine on 5Ghz.  it just couldn't see the network on 5, only on 2.4)

     

    note: you might have to restart the printer and other appliances on the eeros network, since you flip-flopped the 5 to 2.4 to 5 schtick.
     

    • kcole5
    • 2 yrs ago
    • Reported - view

    I finally managed to get mine to work by resetting the opener back to factory settings, shutting down all eeros except the main one, temporarily setting my network to 2.4 and going through the set up routine again following the myQ instructions. Maybe it was dumb luck but it has been up and running for a few days

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