HP printer wireless setup issue

I recently installed four eeros in my home. My iMac (OSX 10.11.6 El Capitan) cannot find my printer. I am trying to connect my HP Envy 7640.  The printer gives me the following message when printing the network details:

"ATTENTION: More than one access point/wireless router has been found that matches your wireless network name (SSID).  If this is not intended, your HP printer may connect to the wrong wireless network.  To avoid this, change your wireless network name (SSID) to be unique."

The eero app sees my printer as a connected device.  

Can anyone advise?

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  • Hi  brianlscanlon —

    Welcome to the eero community! I am sorry to hear the trouble you are experiencing with setting up your printer on your eero network.

    If you haven't yet, I suggest taking a look at this Help Center article regarding printer setup. It provides information such as verifying your printer is supported and some basic troubleshooting.

    If the issue persists, or you'd like us to take a look into what is going on, our support team is more than happy to help. Feel free to give us a call at 1-877-659-2347 or email us at support@eero.com.

  • I found the simplest solution is to assign a static IP and then install the HP printer manually

    Like 2
      • Dawn
      • Dawn
      • 4 yrs ago
      • 1
      • Reported - view

      rgreenpc - Thank you so much for this. I have a Brother 3170 CDW Color Laser which was previously on an Apple network and worked flawlessly. I tried a fresh setup (factory reset the printer) and it refused to work wirelessly. I called tech support and they told me it was probably a dual band issue - the printer was switching rapidly between 2.4 and 5GHz because it was so close to the beacon. I then plugged it into the Ethernet port of the router in a different room, still no success. I wasn't happy, because I had to carry 20lb or so of bulky laser printer up more than 20 stairs to find it didn't work.

      I am not a network expert, but I can look stuff up. :-)  Once I found your post, I assigned a static IP on the Brother using the LCD screen menu for wireless (IPv6 off), based on similar network numbers in our WAN. I then found the deeply hidden static IP assignment on the eero App in Network>Advanced>Reservations and entered the same number followed by Save. All is peaceful and happy in our home office now. Thank you once again. 😍

      There must be something about the Apple setup that messes with the eero setup, even if you think you have done a reset on the printer. Never mind, it works now. 👍

      Like 1
      • chuck
      • chuck
      • 3 yrs ago
      • Reported - view

      Dawn that fixed it for me. On Brother Printer: Static IP and IPv6 off. Then add the printer to “reservations” in eero app. Huge help. If you’re having trouble finding an AirPrint printer on the eero network (like my Brother HL-L8360CDW laser printer), I’d give this a try. 

  • rgreenpc 

    Like 1
  • I also have Printer setup issue on My Brother Printer Then contacted Brother Wireless Printer Setup Support for this issue then they resolved my problem.

  • I also had the same problem with my printer whenever I try to set up printer there is always an error occurs I tried to solve this problem with the help of various post but no result came I  finally got a solution from Canon tech support official website.you can take help from this at any time its available 24*7 for help.

  • The HP print driver and programming for Mac downloaded from the HP site utilizes a guided installer to set up your printer for a Wi-Fi or wired system association. On the off chance that the installer does not discover your printer amid the establishment, read these means to interface your printer and to investigate any system issues Telstra Bigpond Support Number

  • To set up an HP printer on a remote (Wi-Fi) organize, introduce the print driver and programming from the HP site. At the point when provoked amid the establishment, select Wireless as the association type <a href="http://360totalsecurity.antivirushelplineaustralia.com/360-internet-security-support/">360 Internet Security Support </a>

  • In case you are suffering from Epson wf-3640 printer offline errors code and failing to carry your printer back into the web mode, you can contact with our professional specialists to restoration a majority of these mistakes with perfection. But before contacting us, you can go to here

    <a href="https://www.epsonprintersupport247.com/how-to-fix-epson-printer-problems-with-wi-fi-connection/"> how to connect Epson printer to wifi</a>

  • Canon Printer Offline Windows 10 is one of the major issue that occurs and printer get disconnected to system. We are here to help you to make your Canon offline printer work while your Canon Printer is Showing Offline. Read our blog and fix your printer offline issues.

  • If You Are Troubling With Your Epson Printer Then It is end of your searching Because You are On Right Place where you can get help for your Epson products and also get solution for Epson printer errors.

  • Are you looking for how to perform the HP printer setup for the Windows and Mac OS via 123.hp.com/setup? Then this article is for you..!!

    Install the ink cartridge to the printer

    • Open the ink carriage access door to install the ink cartridge.
    • Don’t make any process until the ink carriage door becomes idle.
    • Be careful while you remove the tapes of the ink cartridge.
    • Insert the ink cartridge to their respective slots.
    • Once these steps are over close the ink cartridge door.
    • The take the alignment print out and check the quality print out from the.
  • I'm having this same problem. Can someone walk me through the steps I need to do to change my static IP address. I have a Hp Deskjet 3639 printer and it keeps telling me. "ATTENTION: More than one access point/wireless router has been found that matches your wireless network name (SSID).  If this is not intended, your HP printer may connect to the wrong wireless network.  To avoid this, change your wireless network name (SSID) to be unique." 

    The eero sees my printer also. PLEASE HELP!!!!  

  • Without a proper wireless setup of your HP printer, you won't be able to complete your printing tasks. Now, to resolve the HP printer wireless setup issue, you will have to follow some quick and easy steps given below:


    • Ensure that your HP printer is ON.

    • Ascertain that your router receives proper internet signals.

    • Turn ON the Wi-Fi button from your HP printer's control panel.

    • Choose your wireless network name and then enter login credentials and the security key to make the connection.

    • Download the driver of your HP printer from the official website and ascertain that you choose the right operating system.

  • Turn on the printer after making sure the main tray is loaded with paper. Select Restore Network Defaults from the Wireless, Settings, or Restore Settings menus on the printer. Obtain the network name as well as the password. For further information, see Find the wireless network password or PIN to connect an HP printer.

  • The HP printer series has been a popular choice among customers because it provides a variety of unique features, a small design, and the fastest printing speeds. However, users may experience difficulty with wireless connectivity or errors while using HP wireless printers. So, if you're one of them and your HP printer isn't linked to the internet, don't panic. Simply follow the troubleshooting procedures outlined below to resolve the wireless connectivity issue.

  • None of this works for me.  Been trying for 3 days to connect a brand new 3755 Deskjet.  On other routers, I've always had the option to connect separate networks for 2.4 and 5.0 but you cant do that with Eero.  HP help site says if your router is dual band, which Eero is, you cannot have the same SSID for  2.5 and 5.0  Eero  says you cannot separate them. To connect Eero says you must deactivate the 5.0 in their settings (troubleshooting) for the network to connect the printer  to 2.4.(only deactivates for 10 minutes, so work fast).  .  HP install instructions require WPS which Eero doesn't support. There is an instruction I found somewhere to first connect with a USB printer cable (square on one end - printer does not come with one). then after you get the printer working with the cable you can convert the USB connection to wireless.  I'll try that next.  If I had my druthers, I'd return the Eero but have had it too long, so if this doesn't work we'll have to return the printer and eat the cost of the ink we bought. Not a Eero fan.

    • Hello nygdb ,

      I was able to find that your printer can be added to any WiFi network using the HP Smart app. You will still need to disable the 5GHz when you do this. But once it is connected it should reconnect automatically if there are any interruptions in service. I shared the link below for your convenience.



  • Read this blog to get the satisfied answer to solve your all problems related to HP Support Assistant Download. Follow the step by step easy instructions to solve your queries.

  • Thank you

  • I have a HP ENVY5532 printer, and also have recently installed a new eero router that's killed my printing abilities as it will not connect wirelessly. Is there a youtube video out that can help me. Im pretty old and its extremely confusing. Thanks everyone. :)

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