HP printer wireless setup issue

I recently installed four eeros in my home. My iMac (OSX 10.11.6 El Capitan) cannot find my printer. I am trying to connect my HP Envy 7640.  The printer gives me the following message when printing the network details:

"ATTENTION: More than one access point/wireless router has been found that matches your wireless network name (SSID).  If this is not intended, your HP printer may connect to the wrong wireless network.  To avoid this, change your wireless network name (SSID) to be unique."

The eero app sees my printer as a connected device.  

Can anyone advise?

6replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Hi  brianlscanlon —

    Welcome to the eero community! I am sorry to hear the trouble you are experiencing with setting up your printer on your eero network.

    If you haven't yet, I suggest taking a look at this Help Center article regarding printer setup. It provides information such as verifying your printer is supported and some basic troubleshooting.

    If the issue persists, or you'd like us to take a look into what is going on, our support team is more than happy to help. Feel free to give us a call at 1-877-659-2347 or email us at support@eero.com.

    Reply Like
  • I found the simplest solution is to assign a static IP and then install the HP printer manually

    Reply Like 1
      • Dawn
      • Dawn
      • 7 mths ago
      • Reported - view

      rgreenpc - Thank you so much for this. I have a Brother 3170 CDW Color Laser which was previously on an Apple network and worked flawlessly. I tried a fresh setup (factory reset the printer) and it refused to work wirelessly. I called tech support and they told me it was probably a dual band issue - the printer was switching rapidly between 2.4 and 5GHz because it was so close to the beacon. I then plugged it into the Ethernet port of the router in a different room, still no success. I wasn't happy, because I had to carry 20lb or so of bulky laser printer up more than 20 stairs to find it didn't work.

      I am not a network expert, but I can look stuff up. :-)  Once I found your post, I assigned a static IP on the Brother using the LCD screen menu for wireless (IPv6 off), based on similar network numbers in our WAN. I then found the deeply hidden static IP assignment on the eero App in Network>Advanced>Reservations and entered the same number followed by Save. All is peaceful and happy in our home office now. Thank you once again. 😍

      There must be something about the Apple setup that messes with the eero setup, even if you think you have done a reset on the printer. Never mind, it works now. 👍

      Reply Like
  • rgreenpc 

    Reply Like 1
  • I also have Printer setup issue on My Brother Printer Then contacted Brother Wireless Printer Setup Support for this issue then they resolved my problem.

    Reply Like
  • In case you are suffering from Epson wf-3640 printer offline errors code and failing to carry your printer back into the web mode, you can contact with our professional specialists to restoration a majority of these mistakes with perfection. But before contacting us, you can go to here

    <a href="https://www.epsonprintersupport247.com/how-to-fix-epson-printer-problems-with-wi-fi-connection/"> how to connect Epson printer to wifi</a>

    Reply Like
Like Follow
  • Status Answered
  • 2 mths agoLast active
  • 6Replies
  • 7618Views
  • 10 Following

Need Help? We're here for you!

We're big on support, and we want to make sure you always have the best eero experience possible. Here are several resources you can use if you ever need our help!

Quick links

Community Guidelines

Help Center

Contact eero support