HP printer wireless setup issue

I recently installed four eeros in my home. My iMac (OSX 10.11.6 El Capitan) cannot find my printer. I am trying to connect my HP Envy 7640.  The printer gives me the following message when printing the network details:

"ATTENTION: More than one access point/wireless router has been found that matches your wireless network name (SSID).  If this is not intended, your HP printer may connect to the wrong wireless network.  To avoid this, change your wireless network name (SSID) to be unique."

The eero app sees my printer as a connected device.  

Can anyone advise?

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  • Hi  brianlscanlon —

    Welcome to the eero community! I am sorry to hear the trouble you are experiencing with setting up your printer on your eero network.

    If you haven't yet, I suggest taking a look at this Help Center article regarding printer setup. It provides information such as verifying your printer is supported and some basic troubleshooting.

    If the issue persists, or you'd like us to take a look into what is going on, our support team is more than happy to help. Feel free to give us a call at 1-877-659-2347 or email us at support@eero.com.

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  • I found the simplest solution is to assign a static IP and then install the HP printer manually

    Reply Like
  • rgreenpc 

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