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wifi stopped connecting to my Samsung TV

I have a 6 month old Samsung wifi TV.  its worked perfectly, but today, for no reason it just stopped connecting to my internet.  I have the Eero mesh network, and was told from Samsung that these tv's only connect to the 2.4ghz networks.  If its mesh, and its always worked, there's no reason it should not work now, unless there's another issue.  I connected my tv to my phone as a hotspot, so I know its not the TV with the issue, and internet on my laptop in the same room the TV is in, is lightning fast, so I know its not a low network connection issue, the TV simply won't connect to my network.  Neither my main network, nor the guest network I set up, which is strictly 2.4ghz.   Been on hold with tech support waiting to speak to someone, for over 15 minutes now.   Pretty lame tech support if you ask me.   Appreciate any insight.

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  • “nor the guest network I set up, which is strictly 2.4ghz” - what do you mean by this statement? Do you have another router setup for your guest network? eero doesn’t allow you to only enable specific radios, so I’m confused as to what this means. If you can help clarify that, it might help me help you (although I will say, this sounds more like an issue that needs eero’s support team, rather than just a lowly eero customer like me).

    Sorry you’re on hold, but 15 minutes doesn’t sound outrageous/lame to me. Especially considering it’s a holiday weekend so there are probably more new customers calling in with issues and/or they are short staffed. 15 min doesn’t seem to me to be uncommon for other types of customer service either (banking, phone company, cable company, computer tech support, etc.).

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  • I spoke  to someone at tech-support who said there was some kind of IP issue, which he fixed on his side.   Now it works.  Annoying either way, as the whole point is this is supposed to be painless, yes I have almost as many issues with Eero as I did with my Apple time capsule.  

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  • 11 mths agoLast active
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