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How-to: Questions & answers
Welcome to the Questions & answers portion of the eero community! This is your place to post any questions you may have about eero. Our team, as well as the rest of the eero community,…
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I cannot find the "Create a profile" option in my eero app?
I am trying to set Internet access schedules for some devices and I think User Profiles can be used to manage that. As per this article ( How do I create and manage users in Profiles?…
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eero Pro 6E no longer stays connected to Roku devices since software v7.0
Ever since v7.0 of the software was released, I've had to restart my eero Pro 6E about once per day for the Rokus in the house to reconnect. I've tried the usual suggestions like disabling WPA3 to no…
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Hacker has found a new way into Erro router
Somehow a hacker (i know him we used to be friends) has gained access to my erro account via IP that i found on terminal. I had called erro many times for a solution and nothing.…
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Eero keeps disconnecting dozens of times a day
I've had 3 Eero units for more than 2 years, and up until a month or so ago, had little problem with them. Nothing has changed. My ISP is the same. My modem is the same.…
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Functionality has disappeared from IOS app?!
All of a sudden, I'm unable to see the pause button at the top right of the screen and I'm not able to add a device to an existing group?? Why would these all of a sudden have disappeared?…
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Deleting Offline Devices
Hi there, Is it possible to delete out old offline devices from the Eero app? I have recently restructured my network and removed old wifi extenders and replaced with an additional Eero.…
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5GHz channels
Is there a way to force 5GHz band to use low channels (36 to 68)? My devices cannot see any channels higher than that. The Eero 6 Pro has two 5GHz bands. What channels do each broadcast on?
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T-Mobile Internet with eero
Does eero work with t-mobile internet??
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changing main router ring pro to use the euro pro 6 but still use the ring pro as an extender and security still
Changing main router ring pro to use the eero pro 6 but still use the ring pro as an extender and security system will I loose all my setting on the ring pro when I change to eero pro 6 ?…
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Accessing EERO Router via PC Web Browser?
I've seen many articles that state you can connect to the EERO router in your home through a web browser. I've done this for decades with previous routers.…
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HP printer goes off-line unpredictably
It's a HP5530 and it used to always be available when connected to the Virgin Router (by wifi). It connects easily enough to the eero system, but drops the connection after some period of time.…
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Eero's going offline and requiring gateway restart
For over a year I have been battling with eeros going offline. We have a total of about 12 units (only 4 for the house) and the rest outside around the property (100 Ft apart) I can live with the…
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Problem with eeros reconnecting after power outage
I have an eero network at my house which has one device connected via ethernet to my router, then another eero connected via wifi to the first device, and then a third eero connected via wifi to the…
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eero correct eth connection to router
I am new to eero and I have reasonable knowledge about networks although I am not a system administrator. I just bought "eero 3-pack" (not wifi-6). My existing home network is very simple,…
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Printers compatible with WPA2 AES-based CCMP encryption
Why doesn't EERO identify printers compatible with WPA2 AES-based CCMP encryption? (The printer manufacturers do not identify this compatibility in their literature.…
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Slow speed with gigabit and eero 6 pros
Current set up is gigabit modem/router combo in bridge mode connected to eero 6 pro gateway, also have 3 other eero 6 pros in house connected wirelessly on different floors and 2 eero pros,…
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Random iOS notification badges
I’ve seen a few times in the last week a little red “1” notification badge on the Eero app icon but then inside the app there’s nothing I can figure out with any kind of reason for the badge,…
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Problem getting logs from eero support.
My wife and I both work from home for different companies. We have an eero pro 6 and each use Cisco AnyConnect for VPN on our laptops. The VPN disconnects often on my wife's laptop so a tech support…
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Configuring 2 separate modems/internet providers with Eero
Hi - I have 2 internet providers/modems in my house (1 from ATT and 1 from Spectrum), and 1 of them I set up with the Ring/Eero wifi mesh system. I want to add a 2nd wifi network to the 2nd modem,…
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DHCP leases on devices won't renew
I have three 6+ devices setup in a double-nat configuration with the WiFi disabled on my ISP router. I have kept the WiFi settings from my old WiFi network but the IP address range from the eero is…
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What does "Legacy mode" actually do?
The reason I ask is that we have a Trane thermostat(XL950) that stopped connecting to WiFi about 3 weeks ago. I spent an hour on the phone with eero support,…
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